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“They rely on their beautiful location to cover for lack of service”
Review of The Peak Lookout

The Peak Lookout
Ranked #675 of 11,403 Restaurants in Hong Kong
Price range: US$5 - US$77
More restaurant details
Restaurant details
Good for: View, Romantic, Special Occasion Dining
Dining options: Breakfast, Lunch, Dinner, After-hours, Reservations
Neighbourhood: Peak
Description: Situated above the city overlooking Pokfulam Country Park and the South China Sea, The Peak Lookout is a Hong Kong landmark with unique character. The restaurant, having served generations of patrons including both locals and visitors, offers fine food within an elegant heritage house seeped in rich history. This Grade II historic building, typifying 'East meets West' architecture, first began offering light refreshments in 1947 and continues to serve a wide range of international dishes of exceptional quality. The Peak Lookout recently reopened its doors following a stylish redesign, which includes the introduction of a contemporary raised terrace, ensuring a relaxed ambience ideal for al fresco dining. The restaurant's stunning location and natural surroundings means it offers guests a different experience each visit, depending on the time of year.
Reviewed 29 January 2018

There is no doubt the restaurant is in a great location and has fantastic views. All this fades in significance when the service is poor.

We arrived late afternoon and ordered some teas and coffees. Besides the fact that it took over 20 min for 6 coffees/teas to arrive, the first 3 arrived 5 minutes before the others did.
Cant comment on the food as we did not have any - but the service is poor.

    • Value
    • Service
    • Food
Thank Armen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenKen88888888, Senior Digital Marketing Executive at The Peak Lookout, responded to this reviewResponded 11 February 2018

Dear Sir / Madam,

Please accept my sincere apology on behalf of The Peak Lookout. First and foremost, I would like to thank you for expressing your opinion, as constructive criticism is what makes us learn our mistakes and focus on fixing them. We have immediately briefed our restaurant’s staffs regarding to the waiting time on the food ordering incident. For improvement, our team will try our very best to minimize the waiting time and to bring out the best services serving to all our customers. Again, thank you for your valuable comments and we wish to see you on your next visit. Welcome to contact us via info@peaklookout.com.hk if you have any further questions.

Thank you for your continuing patronage.

Sincerely,
The Peak Lookout
Digital Marketing Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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41 - 45 of 714 reviews

Reviewed 27 January 2018 via mobile

The restaurant is in an excellent location near The Peak and the old building is nice; however, the food and service fell short of expectations for the price point. Everyone at the table felt their food was very bland and we struggled at times to get our servers' attention.

Thank randygara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KenKen88888888, Senior Digital Marketing Executive at The Peak Lookout, responded to this reviewResponded 11 February 2018

Dear Randy,

We are very sorry for your experience at our restaurant. After your incident, our restaurant have made sure to look closely at the kitchen. We will also deliver extra manpower from the kitchen to cross check all the foods’ quality before delivering to our customers. For improvement, our team will assure you we are doing everything to fix the problem you experienced and all our staffs are well aware of the consequences it may effect. We hope that you will accept our sincerest apology. Welcome to contact us via info@peaklookout.com.hk if you have any further questions or concerns to our restaurant.

Thank you for your continuing patronage.

Sincerely,
The Peak Lookout
Digital Marketing Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2018 via mobile

I took my wife up to the Peak for her first ever visit. Rode the 15C bus up and took the cable tram back down. Awesome views of Hong Kong. Watched the transition between late afternoon to night. In between we had a coffee, a bit of a shop and a stroll around the lovely pathway. Can get extremely busy but the view alone makes it a great 3 hour visit.

Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2018

I was here for business just before christmas and I was there for lunch with a friend. Location is warm and friendly, beer is good, we had some good seafood with mixed sauces. I can say that both us were satisfied.
There's a great view on the city skyline that whorth alone the trip to this place. Recommended if you are visiting Hong Kong.

    • Value
    • Service
    • Food
Thank Chiara_Paolo_BS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 January 2018 via mobile

Unfortunately the weather was really poor the day we went so no view. Even so if recommend it for a tram ride like no other.

Thank Jacob R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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