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Dreamer26563508053

New Year Visit

5.0 of 5 bubblesReviewed 3 Jan 2024
Excellent facilities. The aroma was so great that i cannot resist buying a few for home spray scent. Excellent service minded staff to support when we were trying to get the booking of Dim Sum at St Regis Hotel for Dim Sum Lunch but it was so unfortunately event they were fully booked until 8th Jan. Plus High tea at the Peninsula Hotel is based on first come, first serve.
Date of stay: December 2023
Room Tip: Check it out where you wish to roam around and get the most optimal direction for hotel to stay…...
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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The Fleming, Guest Services / Front Office at The Fleming, Hong Kong, responded to this review
Responded 7 Jan 2024
Dear Dreamer26563508053,

It is our great pleasure to thank you for having shared your experience with us!

We are honoured that you decided to stay at The Fleming for the New Year celebration, and we are very happy to know that you had a memorable staycation with us at the beginning of the year. To provide outstanding services is one of our highest priorities and we’re most grateful that you've enjoyed our warm hospitality. Our entire team is dedicated in ensuring all our guests feel welcome and looked after on every stay. That's why feedback such as yours brings us pride and joy.

Thank you again for staying with us. We cannot wait to be of your service again in the near future, and provide you with another excellent experience.

With warm regards,
Matthew Yuen
Assistant Guest Experience Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,069)
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Reviewed 3 January 2024

Location was so good!!!!
In addition, your hospitality was also nice and heartwarming.
That’s was good time for spending Christmas, and there’s beautiful Christmas tree when I checked in, I could find;)
I’ve wanted to stay since before.
So I’m glad I stayed!!

Date of stay: December 2023
Trip type: Travelled solo
Review collected in partnership with this hotel
Thank seikok527
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Fleming, Guest Services / Front Office at The Fleming, Hong Kong, responded to this reviewResponded 3 January 2024

Dear Seikok527,

Happy New Year!

It is our great pleasure to thank you for having shared your experience with us.

We are glad to know that you have enjoyed your Christmas Eve at The Fleming! Our entire team always tries to exceed our guests' expectations and deliver an exceptional level of personalized service. Meanwhile, the most important thing is to make all our guests feel that they are special and have a seamless experience.

We hope that you can spend more of your special days with us and let us help create more heartwarming memories.

With warm regards,
Matthew Yuen
Assistant Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2023

Stayed at The Fleming in October, it’s a lovely hotel, very stylish, rooms were lovely, luxurious bedding and robes. It’s in a great location and the staff were very helpful, we will be back for sure!

Date of stay: October 2023
Trip type: Travelled with family
Thank YvonneGB21
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Fleming, Guest Services / Front Office at The Fleming, Hong Kong, responded to this reviewResponded 12 December 2023

Dear YvonneGB21,

Thank you very much for your amazing review about your recent stay at The Fleming!

We were honoured that you decided to stay at The Fleming for your staycation and we are very happy that you are satisfied with our hotel design, room amenities and team of professionals.

Moreover, our hotel does in fact have a fortunate location being in the hearth of Hong Kong’s legendary Wan Chai neighborhood, a hangout for those in the know who don’t just want to visit Hong Kong, but be plugged in to the life of the city. It is wonderful to see that you made the most of our convenient location.

Thank you again for staying with us. We cannot wait to be of your service again in the near future, and provide you with another excellent experience.

With warm regards
Matthew Yuen
Assistant Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2023

Perfectly styled Hotel, friendly staff, great location & a restaurant that was wonderful in its style but freezing inside. I could not have enjoyed it more. We had a super small room which was still big enough to stay in for a week.

Date of stay: November 2023
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank anjalehne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Fleming, Guest Services / Front Office at The Fleming, Hong Kong, responded to this reviewResponded 14 December 2023

Dear Anjalehne,

Thank you very much for your delightful review about your recent stay at The Fleming!

We are delighted to know that you have enjoyed your stay and that you appreciate our design, convenient location and team of professionals. To provide outstanding services is one of our highest priorities and we’re most grateful that you've enjoyed our warm hospitality.

Once again, thank you very much for choosing to stay with us. We look forward to welcoming you back in the not-so-distant future.

With warm regards,
Matthew Yuen
Assistant Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2023 via mobile

Good location. Near three good goose eateries, walking distance to MTR and ferry terminal and cha chan teng. Pay more for big rooms. Hip interior, but it ends there. Service was decent; they don't go out of their way to especially make you feel welcomed.
If you're the sort that's a stickler for the finer things in life, this ain't your place.
For the amount that we paid, I'd expect more. The shower head was leaking in all directions, shower head holder was extremely loose. I'd be showering and the shower head would flip over a few times due to the water pressure. Shortage of places to hang stuff in the toilet. Ceiling is very low. I guess it's a refurbished place so the false ceilings make it feel even more claustrophobic. There are places where I stretch my arm and easily touch the ceiling. Rooms are not soundproof. It's a small place so most rooms are near the lift. You will hear people walking and talking. Smell of rattan greets you when you open the room door; it's the clothes hanger. I also wish there was more water. They give you a glass bottle and a plastic kettle and two small cups.

Date of stay: December 2023
Trip type: Travelled with family
Thank Solesouljoy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Fleming, Guest Services / Front Office at The Fleming, Hong Kong, responded to this reviewResponded 15 December 2023

Dear Solesouljoy,

Thank you for your comments and feedback, both the positive and the not so, is invaluable allowing us to continue to improve upon both our product and its delivery.

We sincerely apologize that you experienced some challenges during your stay. We wish the issues pointed out were brought to our attention during your stay, because we believe, there is always something we can do to make your stay more comfortable.

All your comments will be carefully taken into account and your feedback will be passed over to the relevant department, with the intention of improving the quality throughout the hotel.

We hope you will give us another chance to provide you an excellent experience which many of our guests praise us for. If you decide to do us the honor, please reach out to us at guestexperience@thefleming.com, we can make arrangements for your next arrival.

With warm regards
Matthew Yuen
Assistant Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2023

We really enjoyed our stay at the Fleming. It was a quiet neighborhood and was near the Wan Chai MTR. But it was also a 10 minute walk to the Wan Chai Star Ferry Pier which made it easy to go to Ocean Terminal in Kowloon. There's also a promenade area that our 3-year old was able to play in.

The staff service was great. Even with our somewhat odd needs, they found ways to get it done. They gave us accommodations that suited our toddler. It was great!

The breakfast was good but would prefer variety and not just the same thing everyday. The restaurant staff though were really good to us and helpful.

Would definitely stay here again!!!

Date of stay: November 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Journey60208031744
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Fleming, Guest Services / Front Office at The Fleming, Hong Kong, responded to this reviewResponded 6 December 2023

Dear Journey60208031744,


Thank you very much for your wonderful review about your recent stay at The Fleming.

We appreciate your kind review towards our friendly hospitality and convenient location. We are very proud of our staff and it is always motivating to receive such positive feedback as yours. We constantly endeavor to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed.

Furthermore, we thank you for letting us know about your thoughts on the buffet breakfast provided at our Italian restaurant Osteria Marzia. We will liaise with them on the matter and hopefully you will enjoy our breakfast even more during your next visit.

Thank you again for staying with us at The Fleming. We look forward to being of your service in the near future, and provide you with another excellent experience once again.

With warm regards
Matthew Yuen
Assistant Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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