Dear Solesouljoy,
Thank you for your comments and feedback, both the positive and the not so, is invaluable allowing us to continue to improve upon both our product and its delivery.
We sincerely apologize that you experienced some challenges during your stay. We wish the issues pointed out were brought to our attention during your stay, because we believe, there is always something we can do to make your stay more comfortable.
All your comments will be carefully taken into account and your feedback will be passed over to the relevant department, with the intention of improving the quality throughout the hotel.
We hope you will give us another chance to provide you an excellent experience which many of our guests praise us for. If you decide to do us the honor, please reach out to us at guestexperience@thefleming.com, we can make arrangements for your next arrival.
With warm regards
Matthew Yuen
Assistant Guest Experience Manager