Fleming is so beautiful hotel in Hong Kong, both guest experience and housekeeping did a great job. A staff welcome us at the ground floor and guided us to first floor for check in my room. They are friendly, professional and helpful. The room was also clean and comfortable. Really good value for the money also with good location and unique design.
I will recommend my friend choosing Fleming as their stay in Hong Kong. Absolutely I will come back again. Thank you!More
HK Disneyland
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To all those curious about how the Fleming treated theirs customers.
My family and I booked the room at the Fleming Hotel for our vacation in Hong Kong. We booked for 2 rooms from 2nd March to 6th March (4 nights), and yes, this just happened recently as I am writing this review with heart full of doubts on the hotel’s services standard and hospitality.
We spent in total of 14324.64 HKD and I do not know if this is a lot amount of money for the hotel or not, but for us; we hope to get something back from our hard-earned money and hope to get some nice experience as I have studied and read loads of reviews on various sites.
The hotel in general looks nice and we actually enjoyed our stay at first, but then there are some issues about the laundry services that entirely changed our mood and thought about this property.
I sent out my jeans for the ‘dry cleaning’, which costed me about 88 HKD. I was more than happy to pay for this amount as the hotel staff ensured me that my jeans will come out nice and clean after the dry clean process.
Unfortunately, once I received the jeans back, the leather tag at the back had a great sign of ‘wrinkles’. Thus I took the picture of the jeans before sending them for the laundry service; this means the wrinkles surely caused during the service. I have found out later that the cleaning service and the hotel staff had a miscommunication and my jeans ended up in the washing machine with normal cleaning procedures instead of dry cleaning service that I have paid for.
I reached the hotel staff and pointed out the problem regarding to my jeans, and what he offered is 880 HKD in return (as the laundry service insurance can only cover 10 times cost of the service fee) and the hotel was more than happy to give us their signature ‘scented candle’.
My family and I were not happy about the circumstances and trying to ask the hotel manager for the better solution. They said that they will help send out the jeans to the shop in order to fix the leather tag, but I have to pay for all the fixing cost myself.
When I heard this solution from the hotel authorities, what came into my mind is ‘Why on earth do I have to pay for the mistake that was not caused by me on under any of my responsibilities?’. I was NOT happy with this solution and asking for the alternative, so the hotel staff asked me to go back to my country and asking the shop to fix the tag by myself. This is the most ridiculous and irresponsible thing I have ever heard.
Till now some of you might think that why does only a pair of jeans made me write the entire review on this site, actually my jeans cost about 9000 HKD and the leather tag fixing cost might be very high. But apart from the price tag of my jeans, no one deserves this. No matter how much your piece of clothes worth, you do not deserve to be treated poorly and in such an irresponsible manner from the property who claims to be ‘Small Luxury Hotel.’
So before you pick this hotel for your next vacation, please reconsider it first. With this amount of money you can find many great properties in Hong Kong that are more than happy to treat you like you really are their customer.
Dear FarAway14818762410,
Thank you once again for taking the time to share your feedback with us.
We take your feedback very seriously and understand that our team is in contact with you to try the best to address your concern and disappointment. We sincerely hope that we can help alleviate the stress and frustration associated with the above issues.
We look forward to another opportunity in the near future to be of service to you once more to regain your confidence with The Fleming.
With warm regards
Matthew Yuen
Assistant Guest Experience Manager
Me and my family loved to stay in the Fleming which has Good Location, Good staffs & service,
Good rooms.
I’d like to stay at the Fleming in next visit to Hong Kong. Also the restaurant in 1st floor worth to try. :)
Dear _H5978MZ,
We are so happy to read such great feedback about your experience at The Fleming.
Everyone here tries their hardest to go above and beyond for our guests and it’s always great to hear compliments from our guests. We take pride in catering to our guests' needs the best way possible, and our convenient location is bonus to the service we provide.
Thank you again for sharing your wonderful feedback and also, we look forward to welcoming you again in the near future.
With warm regards,
Matthew Yuen
Assistant Guest Experience Manager
At The Fleming hotel everything is so chic, the style, the furnitures , the lights, any single detail!
On top of that the people that work in the hotel are absolutely fantastic and very helpful, they are always ready to help you with any kind of request. We felt at home, thank you so much
Dear Freccia2000,
On behalf of The Fleming, we would like to thank you for taking the time to write us this amazing review.
We appreciate your kind review towards our interior design and team of professionals. We are very proud of our staff and it is always motivating to receive such positive feedback as yours. We constantly endeavor to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed.
Thank you again for staying with us at The Fleming. We look forward to welcoming you again for your next visit in Hong Kong!
With warm regards,
Matthew Yuen
Assistant Guest Experience Manager
Such a beautifully appointed hotel. Where every detail has been thought of. The staff were amazing and attentive to our every need. A delicious Breakfast served downstairs in the gorgeous restaurant. Will definitely stay there again.
Dear 930mia,
Thank you for your very kind words and for taking the time to write such a positive review following your recent stay with us.
We were honoured that you decided to stay at The Fleming for your staycation and we are very happy that you are satisfied with our hotel design, room amenities and team of professionals. To provide outstanding services is one of our highest priorities and we’re most grateful that you've enjoyed our warm hospitality. Our entire team is dedicated in ensuring all our guests feel welcome and looked after on every stay. That's why feedback such as yours brings us pride and joy.
Thank you again for staying with us. We cannot wait to be of your service again in the near future, and provide you with another excellent experience.
With warm regards
Matthew Yuen
Assistant Guest Experience Manager
We just had a bridal shower in The Fleming. The room is clean and good looking! Special thanks to Front Desk Anson who impressed us the most! When we wanted to get back the cake from reception to our room by ourselves, he advised to take together with us. Thanks again for his kindness!
Dear Chunghoiching,
Thank you very much for your wonderful review about your recent stay at The Fleming.
We are grateful for the time you have taken to share your experience through this five star review. To provide outstanding services is one of our highest priorities and we’re most grateful that you've enjoyed our warm hospitality. Our entire team is dedicated in ensuring all our guests feel welcome and looked after on every stay. That's why feedback such as yours brings us pride and joy.
Thank you again for staying with us at The Fleming. We look forward to welcoming you back in the near future.
With warm regards,
Matthew Yuen
Assistant Guest Experience Manager
