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All reviews boutique hotel extra large room wan chai station apple tv restaurant downstairs guest experience team a wonderful stay love this hotel birthday celebration business trip convenient location ferry hong mtr convention exhibition staycation
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Reviewed 16 August 2022

It’s our second stay in The Fleming in just two weeks time (if my memory serves haha)

Before arrival, GE AM (Matthew Yuen) had been communicating with me to make sure everything is fine. Despite numerous special requests (i.e. asking for extra pillow/ bottle water), Matthew replied my email quickly and guaranteed the request is well noted. Thank you so much Matt!

Upon arrival, Tom noticed us and immediately guided us to his colleagues for check in (since he is occupied with another guest). The whole check in procedure is pleasant that we both didn’t experience any waiting.

One thing we have to say is that we questioned the location of food delivery (whether it will send to concierge or reception). The reception staff told us the food will be sent to reception and they will call whenever food arrive. When the food arrive, we planned go down and pick it up. But then Tom shew up with our food already. We feel so happy actually cuz we didn’t expect that since we understand that there are not much staff in the reception, but he is still trying his best to do whatever he can. Even though this is just a little thing, that indeed made our day. I can’t stress enough how much I appreciate the effort and sincerity that they devoted to the guests.

We both are just ordinary guests, but they are still willing to go as far as they can to ensure guests to have a pleasant stay. This is the one thing that makes Fleming more than just a vintage designed boutique hotel and a bit different from the all hotels which will be the first option that come to our mind when we are thinking to stay.

Unfortunately, I had to go to work early the next day. Hope to stay with you guys longer next time and please keep up the good work!

Date of stay: August 2022
Trip type: Travelled as a couple
Thank Q9604GScocol
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Fleming, Guest Services / Front Office at The Fleming, Hong Kong, responded to this reviewResponded 18 August 2022

Dear Q9604GScocol,

On behalf of The Fleming, we would like to thank you for taking the time to share such wonderful review online.

It is a pleasure to learn that our team had once again succeeded in providing a comfortable and enjoyable stay for you. To provide outstanding services is one of our highest priorities and we’re most grateful that you've enjoyed our warm hospitality. Your shout-out to our staff will definitely serve as an encouragement to the team as we continuously strive to improve the quality of our personalized hospitality services.

We are grateful for your kind words, and we will for sure continue to try our best to provide the best experience to our guests. We hope it will not be long before we get to welcome you back and make your next stay another unforgettable experience with us!

With warm regards,
Matthew Yuen
Assistant Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2022

As I was exhibiting at the AAF at the Convention Centre The Fleming was an ideal boutique hotel a mere 7 mins walk away. Close to Wan Chai shops and a short distance to Pacific place by taxi or MTR the location is great.
The room was clean and the staff extremely pleasant and helpful.
Would definitely stay here again.

Date of stay: August 2022
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank madeleine E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Fleming, Guest Services / Front Office at The Fleming, Hong Kong, responded to this reviewResponded 16 August 2022

Dear MadeleineE695,

Thank you very much for your delightful review about your recent stay at The Fleming!

Our hotel does in fact have a fortunate location being in the hearth of Hong Kong’s legendary Wan Chai neighborhood, located close to the Convention Center whereas the MTR station, Wan Chai pier, and many popular restaurants are only walking-distance away. It is wonderful to see that you made the most of our central location.

To provide outstanding services is one of our highest priorities and we are most grateful that you have enjoyed our warm hospitality. We constantly endeavor to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed.

Once again, thank you very much for staying with us. We look forward to welcoming you again for your next visit in Hong Kong!

With warm regards,
Matthew Yuen
Assistant Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2022 via mobile

It was the stay for celebrating 6th anniversary with my partner and we had a wonderful and pleasant stay experience.

The Big Room is so neat and classic! We love the decoration and style in room so much which is really something different and unique.

Special thanks to Matthew from the Reception and Yolanda from the Guest Experience Team. We were touched by their heartful hospitality which will definitely leads me coming back again in the future!

Date of stay: August 2022
Trip type: Travelled as a couple
Thank jvvvvvv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Fleming, Guest Services / Front Office at The Fleming, Hong Kong, responded to this reviewResponded 12 August 2022

Dear Jvvvvvv,

Thank you for taking the time to write us this amazing review!

We are thrilled to hear that you had a great time celebrating your anniversary at The Fleming and were very pleased with the warm hospitality provided by our teammates. To provide outstanding services is one of our highest priorities and we’re most grateful that you've enjoyed our warm hospitality. Our entire team is dedicated in ensuring all our guests feel welcome and looked after on every stay. That's why feedback such as yours brings us pride and joy.

Thank you once again for choosing The Fleming. We hope there will be many more memories here for you in the future. The next time you are thinking of coming back for another celebration or just a staycation, please feel free to contact me or one of the team members to assist you.

With warm regards,
Matthew Yuen
Assistant Guest Experience Manager

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Reviewed 9 August 2022 via mobile

We had a momentous Birthday celebration staycation at The Fleming! The staffs are extremely friendly and super helpful, especially the Guest Experience Team for their remarkable 5-star service, not to mention that they have sent a hand-written Birthday card to my partner which has sparkled her up with great smile on her face. Apart from extraordinary service, the hotel is decorated with a mixture of Classic Hong Kong and Star Ferry theme, which let people to felt truly being in Hong Kong instead of just staying in a hotel. Randomly take snaps in the room can form a great and stylish picture. The whole experience is phenomenal and I’ll definitely recommend your hotel to my friends. Hope to visit again soon!

Date of stay: August 2022
Trip type: Travelled as a couple
Thank 661jackiey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Fleming, Guest Services / Front Office at The Fleming, Hong Kong, responded to this reviewResponded 10 August 2022

Dear 661jackiey,

Thank you for your very kind words and for taking the time to write such a positive review following your recent stay with us.

We are thrilled to know that you have enjoyed the Birthday Celebration with your beloved and that you appreciate our room design and friendly hospitality.

At The Fleming, we do not only aim to provide the highest standards of hospitality service, we also wish to satisfy our guests’ aesthetic needs by shedding lights on our unique minimalist décor that embraces Hong Kong's heritage and its maritime history.

Once again, thank you for choosing The Fleming for the celebration. We hope it will not be long before we get to welcome you back and make your next stay another unforgettable experience with us!

With warm regards
Matthew Yuen
Assistant Guest Experience Manager

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Reviewed 22 July 2022

Nice stay and everything in house are perfect

Improvement can be breakfast and check in process, but given considering the price ( becoz this hotel is not brand like Hilton, Marriott, IHG etc ) , I am happy with the stay.

Date of stay: July 2022
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank fungnet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Fleming, Guest Services / Front Office at The Fleming, Hong Kong, responded to this reviewResponded 25 July 2022

Dear fungnet,

On behalf of The Fleming, we would like to thank you for taking the time to share such wonderful review online.

We are delighted to read that you appreciated our exquisite hotel design and comfortable room throughout your visit. We always love to hear exceptional feedback about the team, as we continuously strive to improve the quality of our personalized hospitality services.

We certainly will share this with the related departments, and continue to strive to maintain the highest standards of hospitality services. If you have any further feedback regarding our improvement, please do not hesitate to contact me via matthewyuen@thefleming.com. I do hope that you will allow us the opportunity to make amends and showcase what we are really about on your next visit to us and I look forward to welcoming you back in person.

Thank you again for staying with us at The Fleming. We hope to have the opportunity to seeing you again in the near future.

With warm regards,
Matthew Yuen
Assistant Guest Experience Manager

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