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Reviewed 30 June 2022

The staff was very nice, and we had a room with great view.
The location of the hotel is very convenient. The MTR station is just down the road.
Also, it has a very good interior design.
Most improtantly, the bed is one of the best I have tried in HK hotels.

Date of stay: June 2022
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank wlshk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Fleming, Guest Services / Front Office at The Fleming, Hong Kong, responded to this reviewResponded 2 July 2022

Dear wlshk,

Thank you for staying at The Fleming and taking the time to share your experience with us.

It is always a pleasure learning that we had succeeded in providing a satisfying stay in various aspects. Our hotel does have a minimalist décor that embraces Hong Kong's heritage and it's maritime history, making it possible for our guests to immerse themselves in a comfortable and relaxed space, while enjoying our luxurious and modern fittings. We take pride in catering to our guests' needs the best way possible, and our convenient location is bonus to the service we provide.

Once again, thank you for staying with us. We look forward to welcoming you back in the near future and making your stay a most pleasurable one.

With warm regards,
Yolanda Wong
Guest Experience Supervisor

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Reviewed 30 June 2022

The Fleming is so stylish and the nautical feel is very cool! Amazing stay for those who like a space with aesthetically pleasing details. The staff is very welcome and the food at Osteria Marzia is a must.

Room tip: The nautical theme design is definitely impressive!
Date of stay: June 2022
    • Value
    • Sleep Quality
    • Service
Thank glaubew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Fleming, Guest Services / Front Office at The Fleming, Hong Kong, responded to this reviewResponded 2 July 2022

Dear Glaubew,

Thank you very much for your lovely review! We are glad to know that you have had a memorable time at both our hotel and restaurant.

To provide outstanding services is one of our highest priorities and we’re most grateful that you've enjoyed our warm hospitality. Our entire team is dedicated in ensuring all our guests feel welcome and looked after on every stay. That's why feedback such as yours brings us pride and joy.

Thank you again for staying with us. We cannot wait to be of your service again in the near future, and provide you with another excellent experience.

With warm regards,
Matthew Yuen
Assistant Guest Experience Manager


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Reviewed 27 June 2022 via mobile

We celebrated our anniversary at The Fleming.
First we arrived, the concierge notice and welcome us in a second, all the check-in within 5mins.

And a guest relationship staff offered lead us to the room but we want to explore the hotel by ourselves.

When we step in the elevator, the classic but morden design attracted us. And in the room, it's perfectly prepared for anniversary, birthday, or any celebrations. And we received a hand written card and a champagne by Matthew,we delighted , and suprised that a hotel service can be personalized like this.

The Fleming will be out 1ST choice in every celebrations.

What a perfect service and stay.

Harvey

Date of stay: June 2022
Trip type: Travelled as a couple
Thank HChoyH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Fleming, Guest Services / Front Office at The Fleming, Hong Kong, responded to this reviewResponded 2 July 2022

Dear Mr. Harvey,

Thank you for giving us such delightful review!

We are thrilled to know that you have enjoyed the Anniversary Celebration with your girlfriend and that you appreciate our hotel design and friendly hospitality.

Your shout-out to our staff will definitely serve as an encouragement to the team as we continuously strive to improve the quality of our personalized hospitality services. We are absolutely honored and humbled to be considered as “ your 1ST choice in every celebrations”.

Once again, thank you for choosing The Fleming for the celebration. We hope it will not be long before we get to welcome you back and make your next stay another unforgettable experience with us!

With warm regards
Matthew Yuen
Assistant Guest Experience Manager

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Reviewed 24 June 2022

Great experience with my girlfriend to celebrate our birthday and anniversary. Room design is stylish and modern which really made a relaxing atmosphere. Staffs are so nice and so helpful, with the help of guest experience supervisor, we got to know more detail about the hotel.

Date of stay: June 2022
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Goatcheeseburger2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Fleming, Guest Services / Front Office at The Fleming, Hong Kong, responded to this reviewResponded 27 June 2022

Dear Goatcheeseburger2022,

It is our great pleasure to thank you for having shared your experience with us!

We are honoured that you decided to stay at The Fleming for the birthday and anniversary celebration and we are very happy to know that you had a memorable staycation with us this year. To provide outstanding services is one of our highest priorities and we’re most grateful that you've enjoyed our warm hospitality. Our entire team is dedicated in ensuring all our guests feel welcome and looked after on every stay. That's why feedback such as yours brings us pride and joy.

Thank you again for staying with us. We cannot wait to be of your service again in the near future, and provide you with another excellent experience.

With warm regards,
Matthew Yuen
Senior Guest Experience Supervisor

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Reviewed 22 June 2022

The service was good. Although the birthday card wrote a wrong name, the staff apologized to us sincerely. But there was some bad smell in the room. I think the bad smell came from the curtain. Also, the conditioner and shampoo smell were strange.

Date of stay: June 2022
    • Value
    • Cleanliness
    • Service
Thank tungtungc2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
The Fleming, Guest Services / Front Office at The Fleming, Hong Kong, responded to this reviewResponded 23 June 2022

Dear Tung Tung C,

Thank you for sharing your recent experience whilst staying with us.

To provide outstanding services is one of our highest priorities and we’re most grateful that you've enjoyed our warm hospitality. We are grateful for your comments and feedback, both the positive and the not so, are invaluable allowing us to continue to improve upon both our product and its delivery. We sincerely apologize that you experienced some challenges during your stay. All your comments will be carefully taken into account and your feedback will be passed over to the relevant department, with the intention of improving the quality throughout the hotel.

Once again, thank you for your time in sharing your feedback and we do hope that we will have the opportunity to welcome you back to The Fleming.

With warm regards,
Yolanda Wong
Guest Experience Supervisor

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