Reserved the room at the last minute without any expectations but the prompt reply and arrangement provided by the Guest Experience Team really surprise me.
From pre-arrival email to the check-in experience, everything went smooth. Yolanda, the Guest Experience Supervisor, escorted me to the room after check-in by Matthew, explaining the inspiration and concept of hotel design. Her warm smile and the special arrangement of a hand-written card and little cake made the birthday celebration extraordinary!
Definitely will recommend this hotel without any hesitation!More
- Free Wifi
- Room service