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Danni_Williams
Swindon, United Kingdom

Incredible, Magical Experience

5.0 of 5 bubblesReviewed 4 weeks ago
This hotel is absolutely amazing! I wasn't sure which Disney hotel to book but this one really blew me away.

The customer service is 1st class! From the moment we stepped in we felt treated and taken care of.

The rooms were beautiful and the specious with everything we needed.

Breakfast was worth the money as our girls loves meeting Mickey and Pluto. Tai Chi with Donald Duck (how many people can say they've done that?!) was sully booked but we managed to just stand behind and join in.

The shuttle service was brilliant, every 10 mins. We didn't make use of the pool as we were so busy in the parks.

If you're going to Disneyland then stay here, it's amazing!!
Date of stay: December 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this review
Responded 4 weeks ago
Dear Danni_Williams,

Thank you for choosing to stay at Hong Kong Disneyland Hotel.

It is truly a lovely sharing note and certainly is one of the important highlights of comments we received during the week!

We are beyond glad to know that you and your family experienced a wonderful time at our hotel enjoying the accommodation, dining and had fun in meeting our Disney Character. It is always rewarding to acknowledge positive comments from our honorable guests.

Hopefully we will welcome you back in a not too distant future. See you soon!

Kind regards,

Michael Lock
Senior Manager, Hotel Operations

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,984)
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3 - 8 of 2,984 reviews
Reviewed 4 weeks ago

It was our family’s first time in Hong Kong Disneyland Park and Hong Kong Disneyland Hotel and they did not disappoint. The Frozen Themed room was great. Kids loved the free slippers, mat and door curtain. What I appreciate the most was they allowed us to borrow a UV Sterilizer to clean the milk bottles of our kids. Similarly, the hotel also helped us find our lost Apple Air Tag. All the hotel staff were amazing. Definitely worth the price. Only wished we were allowed to check-in a lot earlier but that was a non issue. Will just adjust our itinerary next time.

Date of stay: January 2025
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank cocoy_lopez
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 4 weeks ago

Dear cocoy_lopez,

Thank you for sharing your stay with us and we are delighted to hear of your enjoyable time experienced at our hotel.

We are delighted to know that your stay in our themed room had brought you an impressively experience. Hope all the memorable moments will keep lastingly!

It will be such a pleasure to seeing you and your family again sooner!

Best regards.

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2025

It was truly magical to have stayed at a Disneyland Hotel. Thank you so much for the experience. Some of the perks of staying in the hotel are:

1. You need not carry your purchases at Disneyland, you can ask the staff in the store to deliver it to the hotel.
2. Disney characters Mickey and Goofy were doing table to table pictorials during breakfast.
3. Shuttle to Disneyland, round the clock.

Impressed with the interiors of the hotel and the cleanliness. As an adult always dreaming of a magical experience, this is highly recommended.

Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JLonzon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 7 January 2025

Dear JLonzon,

Thank you for staying with us and shared such a lovely review!

We are thrilled to know that your time spending at our property was wonderful in overall experience. It is always rewarding to hear positive sharing from our guests that certainly can uplift the team sprit with encouragement.

We hope to welcome you back in a sooner future to enjoy another magical Disney journey!

Best regards,

Michael Lock
Senior Manager, Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2024 via mobile

This was our first stay at Disneyland Hotel and we could not fault the hotel. We opted for the club rooms and so glad we did. From the moment we arrived the staff were so helpful. Our room was spacious, clean, the beds were comfortable and the view from our room was simply perfect. The facilities around the hotel are fantastic, the pool is heated and the slide is very fun. The indoor pool is also nice in the evening and the indoor spa is great after a long day. We enjoyed the mini golf, playground, maze and just exploring the grounds. The breakfast within the club rooms was basic but had everything you needed. The evening meal was great and we found we didn't require dinner afterwards. We enjoy the ability to go get a drink whenever we wanted. The meeting of characters around the hotel was the best and very entertaining. We have to disagree with the hotel not being Disney enough, we loved the pictures within the room, the carpets with Mickey in them, the gardens & cups etc. We can't comment on any other restaurants within the resort as we didn't use them. We already can't wait to come back to come back and have more time within the resort. Thank you to all the staff for the efforts in making everyone's experience magical and a holiday to remember.

Room tip: Pay the extra for a club room
Date of stay: December 2024
Trip type: Travelled with family
Thank abm-perth2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 7 January 2025

Dear abm-perth2017.

Thank you for sharing a nice note with a 5-star rating!

Your amazing note, which is truly encouraging, is certainly one of the important highlights of comments we received during the week!

We are beyond glad to hear of your wonderful time spending at our hotel, enjoying the hotel environment, accommodation, facilities and activities. It is always our priority to provide the best services and accommodation to each of our guest, and is rewarding to receive compliments for the efforts of our Cast Members had contributed.

We are looking forward to welcoming you back to our hotel. Love to see you all again!

Best regards,

Michael Lock
Senior Manager, Hotel Operations




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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2024 via mobile

Not worth the money, someone stole our popcorn bag from the hallway, none of the rooms are decorated Disney themed, all the food is over priced, the service is not very good. Tried ordering room service, no one answered the phone, overall just not a good birthday experience.

Date of stay: December 2024
Trip type: Travelled with friends
Thank Grace K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 16 December 2024

Dear Grace K,

Firstly, thank you for your note to bring our attention to your unpleasant stay at our hotel.

Your feedback is invaluable to us, and we appreciate you taking the time to share your concerns. Please note that we are committed to address the issue you have raised We value your patronage and look forward to welcoming you back. If you would like to discuss further, please communicate via hkdl.askaskdlhmanager@disney.com that our teams are delighted to be in touch.

We look forward to welcoming you back in a not too distant future. It will be such a pleasure to seeing you again.

Kind regards,

Michael Lock
Senior Manager, Hotel Operations


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2024 via mobile

It was an excellent vacation. We truly loved the room and the breakfast buffet. It also has a souvenir shop for us in case we missed anything at the Park. Room service is excellent. There are no 7-eleven. Just restaurants at the hotel or call room service when we need dinner. Room is very clean. You do not need to call for room cleaning, they will clean up your room daily while we are away at the park. Taking photos with Disney characters is a dream come true. Shuttle bus is very fast. Every 10 min. Front line staff is excellent. We love the quietness at night.. Disney channel is available on the tv. Thank you Disney for giving us a magical moment. Hope to see you soon

Room tip: Go as early as possible (free shuttle bus) to avoid crowd for the Disneyland park after 9am
Date of stay: December 2024
Trip type: Travelled with family
Thank stingraygkc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 10 December 2024

Dear stingraygkc,

Thank you for choosing to stay at Hong Kong Disneyland Hotel.

Our team spirit is certainly uplifted by your lovely review! Thank you for sharing such a encouraging note with 5-star rating!

We are beyond glad to know that you enjoyed thoroughly during your stay with our hotel's environment, facilities and Cast Members' service excellence. Your memorable stay definitely provided an added value to our team spirit.

We look forward to welcoming you back in a not too distant future. Hope you see you soon!

Best regards,

Michael Lock
Senior Manager, Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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