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Deniseho
Hong Kong, China

Great Experience

5.0 of 5 bubblesReviewed 19 Feb 2021
I was recommended this location by a friend, and I'm happy to extend the recommended to all of you. We stay at the hotel for 2 nights and booked a sea-view room w/ balcony. The room was clean, comfortable and the best views, just perfect for celebrate our wedding anniversary (see my pics show). The Staff are great, courteous and helpful. I tried the western(Walt's cafe), Chinese(Crystal Lotus) foods during my stayed even in room dining, the food are delicious and still in a decent heat (very important for take away). Within moments you're able to reach HK Disneyland Resort Pier where we spend sometime with a sunset walk, it's amazing. Hotel is suitable for ppl of all ages, families with children, couples or wedding occasions. ^^
Date of stay: February 2021
Room Tip: stayed at least 6/f to have a sea view.
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this review
Responded 22 Feb 2021
Dear deniseho817,

Firstly, a belated Happy Wedding Anniversary!

Thank you for choosing Hong Kong Disneyland Hotel to celebrate your special event and appreciate for contributing your valuable time to share your staying experience.

It is always rewarding to receive positive comments and feedback from our honorable guests. Your joyful experience overall in hotel accommodation, environment and facilities as well as dining expectation will be shared with our teams and definitely will enhance our team spirit to continuously provide the best service to each of our guest.

Thank you again for your encouraging comments. We look forward to welcoming back soon!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,984)
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Reviewed 21 December 2020 via mobile

I booked the Kindom Club Cinderella Suite and spend the weekday with my partner.

It is a great experience. As the park is closed due to Covid-19, we had spent all the time in the hotel. The Kingdom Club Launge offers meals and the environment for dining is great.

The staff were potile and helpful.

Date of stay: December 2020
Trip type: Travelled as a couple
3  Thank jfan59
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 22 December 2020

Dearjfan59,

Thank you for your stay at our hotel and contributed your valuable time to provide feedback of your staying experience..

We grateful thanks for your 5-star rating which is definitely an encouragement to our teams! It is always rewarding to receive compliments, especially from our honorable guests! Our amazing team with continuously provide passionate and professional service to each of our guests!

We look forward to welcoming your next visit!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2020

Stay between 16-19 Dec 2020 for celebrate wedding anniversary. Very clean & very tidy room. Thank you Rex with his team effort for good housekeeping and excellent service.Good taste of food at Crystal Lotus, nice landscaping and smiling everyone.

Date of stay: December 2020
    • Location
    • Rooms
    • Service
3  Thank yeunghong1499
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 19 December 2020

Dear yeunghong1499,

Thank you for choosing Hong Kong Disneyland Hotel as your wedding anniversary staycation. We appreciate your valuable time contributed to provide feedback of your staying experience.

Our teams are truly thankful for your awesome 5-star score! Thank you! Your joyful stay with our accommodation, dining experience and Cast Members' service is indeed a remarkable encouragement to us as we constantly strive to ensure each of our Guests have a marvelous stay with us. Your compliments will definitely share with Rex and the team for their professional service that commended by our Guest!

Please stay healthy and we look forward to welcoming your next visit in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2020 via mobile

My grandma, my mom and I thoroughly enjoyed our stay at Disneyland hotel. We were warmly welcomed by Fannie and Adrian at front desk, who provided us great services and kind arrangements for my birthday staycation. The room was fabulous and clean with big balcony and great sea view.

We were also impressed by the service of Taxine at the Walt’s cafe (the food, especially the steak in the dinner set was amazing) and Rex at the Chinese restaurant. All staff we encountered, e.g. Ada at front desk and people at the welcoming area, were friendly and helpful. We would recommend the hotel to our friends, especially those who are having their birthdays in this no-travel period. The birthday package was a good deal that came with one-day entry to the park.

Date of stay: November 2020
Trip type: Travelled with family
2  Thank nabakama
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 1 December 2020

Dear nabakama,

Thank you for choosing Hong Kong Disneyland Hotel as your birthday staycation. We appreciate your valuable time contributed to provide feedback of your staying experience.

Our teams are truly thankful for your awesome 5-star score! Thank you! Your joyful stay with our accommodation, dining experience and Cast Members' service is indeed a remarkable encouragement to us as we constantly strive to ensure each of our Guests have a marvelous stay with us. Your compliments will definitely share with Fannie, Adrian, Taxine, Rex and Ada for their professional service that commended by our Guest!

Please stay healthy and we look forward to welcoming your next visit in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2020

We booked a Disneyland Hotel Kingdom Club room stay for 4 people. We are doing this trip as a staycation, since we are not able to visit any overseas territories and we do have holidays to spend. The Disneyland Hotel was having promotional offers, we figured if we book two standard rooms it would cost more or less the same as booking 1 larger Kingdom Club room, which would include more services and meals and seemed better value.

We arrived at the hotel at about 2pm. We initially queued at check-in but I also asked my wife to check with the floor manager. The manager then led us to 7th floor to check in at the Kingdom Club lounge, which is inaccessible to other guests. We were served by a cast member called Best who took care of us, made our swimming pool, evening happy hour (basically an evening meal) and breakfast bookings, then he led us to our room. He also gave us Priority Passes for rides in the park when he learned that we would visit the park the next day. The room was clean and tidy with everything we expected. Mini Bar was free but refill was not. Soon someone came to deliver free fruits to our room. My sister took a packet of popcorns from the lounge and she said it tasted great.

Due to COVID-19 the swimming pool has limited capacity of 80 people each hour. Guests must book beforehand. We already booked at check-in so we proceeded to the swimming pool at 3:30pm and had a good time. There was a water slide which I tried for the first time. It is actually very fast if you lie down flat. But the weather was getting cool and I think people who got in the pool after us would find it a little cold. After the pool we hit the gym for another 45 minutes of exercise before heading back to the room for showers.

We then went to the Kingdom Club lounge for evening happy hour and wine. Actually the food served was more or less a meal. It was delicious and my wife and I had our fill. The waitress asked if we wanted seconds but we declined. After this we went to the hotel shop. When we paid for our merchandise the girl said there were discount coupons in the room so I went back to get them. After this we went back to our room and retired for the day.

19 Oct

Next morning we went back to Kingdom Club lounge for breakfast. There were American or Chinese set breakfasts. We all went for American. The waitresses also served us bread, yogurt, fruits and of course, coffee. We asked for a second serving of bread and we were all very full.

Then we went downstairs for tai chi class. The class was full as almost everyone in the hotel joined in. Then Goofy came and took his turn to teach us. After the class we went to the garden for a morning stroll before checking out. The girl in the lounge arranged for our luggage to be transported to the park exit, so we can collect them after our visits to the park, which is a very good service.

Overall we very much enjoyed our stay. The food and services offered at Kingdom Club were excellent. With the current promotions it was well worth the money.

Room tip: Kingdom Club rooms all have balconies
Date of stay: October 2020
    • Location
    • Sleep Quality
    • Service
2  Thank angsa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 28 October 2020

Dear angsa,

Thank you for choosing Hong Kong Disneyland Hotel as the stop of your staycation. We appreciate your valuable time contributed to provide a detailed feedback regarding your stay at our property.

It is always rewarding to hear from our honorable guests for their enjoyment of a pleasant stay with us. We are delighted to hear of your overall satisfaction with excellence in the accommodation, dining experience and our Cast Members' service. Your encouraging comments will be shared with our teams that will definitely give us an enormous sense of achievements, as we strive to provide the best service and hospitality to each of our guests.

We very much look forward to welcoming you back!

Have a magical day!

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2020

We stayed at the Hotel for one night, to visit the park one day and other Lantau sights on the second day. This was on a Monday so thankfully not too hectic, I can imagine it being quite crowded on peak seasons
Check-in was as fast as it can be, provided they also give you the park tickets, Fast Track Passes, etc. The kids are entertained in the little TV room while we iron out the paperwork.
The room and the little Disney details throughout make it a memorable experience for the kids, and they are doing a great job in the pandemic to keep things clean and organized. This means that you need to pre-book a time for breakfast, a slot for the pool, etc... The grounds are kept spotless.
The only downside was the over 1 hour wait for room service for dinner. After a long day at the park it was a shame to have to wait so long for the food - which in turn was OK.
The pool area is very nice, and the convenience of staying by the park allowed us to stay in it until it closed and then take a short walk back (could have taken the free shuttle also)

Date of stay: October 2020
    • Value
    • Rooms
    • Service
2  Thank jgr83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 21 October 2020

Dear jgr83,

Thank you for your recent stay at our property and appreciate your valuable time to provide feedback of your staying experience.

Our entire team is thrilled with the awesome 5-star rating received from our honorable guest! Thank you!

We are delighted to learn of your enjoyable stay with our accommodation, facilities and activities; and glad to hear that your kids love our Disney details! Under the current threat of COVID, health and safety are the top priority for each of our guests and Cast Members. We truly appreciate your understanding of relevant precautionary measures arranged and apologies for the inconvenience caused in the dining experience. The issue has been brought up to the relevant team for review.

We very much look forward to hearing from you for the next stay with us!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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