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M Aw
Hong Kong, China

Great Birthday staycation package

5.0 of 5 bubblesReviewed 29 Nov 2020via mobile
My grandma, my mom and I thoroughly enjoyed our stay at Disneyland hotel. We were warmly welcomed by Fannie and Adrian at front desk, who provided us great services and kind arrangements for my birthday staycation. The room was fabulous and clean with big balcony and great sea view.

We were also impressed by the service of Taxine at the Walt’s cafe (the food, especially the steak in the dinner set was amazing) and Rex at the Chinese restaurant. All staff we encountered, e.g. Ada at front desk and people at the welcoming area, were friendly and helpful. We would recommend the hotel to our friends, especially those who are having their birthdays in this no-travel period. The birthday package was a good deal that came with one-day entry to the park.
Date of stay: November 2020
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this review
Responded 30 Nov 2020
Dear nabakama,

Thank you for choosing Hong Kong Disneyland Hotel as your birthday staycation. We appreciate your valuable time contributed to provide feedback of your staying experience.

Our teams are truly thankful for your awesome 5-star score! Thank you! Your joyful stay with our accommodation, dining experience and Cast Members' service is indeed a remarkable encouragement to us as we constantly strive to ensure each of our Guests have a marvelous stay with us. Your compliments will definitely share with Fannie, Adrian, Taxine, Rex and Ada for their professional service that commended by our Guest!

Please stay healthy and we look forward to welcoming your next visit in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,984)
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Reviewed 27 October 2020

We booked a Disneyland Hotel Kingdom Club room stay for 4 people. We are doing this trip as a staycation, since we are not able to visit any overseas territories and we do have holidays to spend. The Disneyland Hotel was having promotional offers, we figured if we book two standard rooms it would cost more or less the same as booking 1 larger Kingdom Club room, which would include more services and meals and seemed better value.

We arrived at the hotel at about 2pm. We initially queued at check-in but I also asked my wife to check with the floor manager. The manager then led us to 7th floor to check in at the Kingdom Club lounge, which is inaccessible to other guests. We were served by a cast member called Best who took care of us, made our swimming pool, evening happy hour (basically an evening meal) and breakfast bookings, then he led us to our room. He also gave us Priority Passes for rides in the park when he learned that we would visit the park the next day. The room was clean and tidy with everything we expected. Mini Bar was free but refill was not. Soon someone came to deliver free fruits to our room. My sister took a packet of popcorns from the lounge and she said it tasted great.

Due to COVID-19 the swimming pool has limited capacity of 80 people each hour. Guests must book beforehand. We already booked at check-in so we proceeded to the swimming pool at 3:30pm and had a good time. There was a water slide which I tried for the first time. It is actually very fast if you lie down flat. But the weather was getting cool and I think people who got in the pool after us would find it a little cold. After the pool we hit the gym for another 45 minutes of exercise before heading back to the room for showers.

We then went to the Kingdom Club lounge for evening happy hour and wine. Actually the food served was more or less a meal. It was delicious and my wife and I had our fill. The waitress asked if we wanted seconds but we declined. After this we went to the hotel shop. When we paid for our merchandise the girl said there were discount coupons in the room so I went back to get them. After this we went back to our room and retired for the day.

19 Oct

Next morning we went back to Kingdom Club lounge for breakfast. There were American or Chinese set breakfasts. We all went for American. The waitresses also served us bread, yogurt, fruits and of course, coffee. We asked for a second serving of bread and we were all very full.

Then we went downstairs for tai chi class. The class was full as almost everyone in the hotel joined in. Then Goofy came and took his turn to teach us. After the class we went to the garden for a morning stroll before checking out. The girl in the lounge arranged for our luggage to be transported to the park exit, so we can collect them after our visits to the park, which is a very good service.

Overall we very much enjoyed our stay. The food and services offered at Kingdom Club were excellent. With the current promotions it was well worth the money.

Room tip: Kingdom Club rooms all have balconies
Date of stay: October 2020
    • Location
    • Sleep Quality
    • Service
2  Thank angsa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 28 October 2020

Dear angsa,

Thank you for choosing Hong Kong Disneyland Hotel as the stop of your staycation. We appreciate your valuable time contributed to provide a detailed feedback regarding your stay at our property.

It is always rewarding to hear from our honorable guests for their enjoyment of a pleasant stay with us. We are delighted to hear of your overall satisfaction with excellence in the accommodation, dining experience and our Cast Members' service. Your encouraging comments will be shared with our teams that will definitely give us an enormous sense of achievements, as we strive to provide the best service and hospitality to each of our guests.

We very much look forward to welcoming you back!

Have a magical day!

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2020

We stayed at the Hotel for one night, to visit the park one day and other Lantau sights on the second day. This was on a Monday so thankfully not too hectic, I can imagine it being quite crowded on peak seasons
Check-in was as fast as it can be, provided they also give you the park tickets, Fast Track Passes, etc. The kids are entertained in the little TV room while we iron out the paperwork.
The room and the little Disney details throughout make it a memorable experience for the kids, and they are doing a great job in the pandemic to keep things clean and organized. This means that you need to pre-book a time for breakfast, a slot for the pool, etc... The grounds are kept spotless.
The only downside was the over 1 hour wait for room service for dinner. After a long day at the park it was a shame to have to wait so long for the food - which in turn was OK.
The pool area is very nice, and the convenience of staying by the park allowed us to stay in it until it closed and then take a short walk back (could have taken the free shuttle also)

Date of stay: October 2020
    • Value
    • Rooms
    • Service
2  Thank jgr83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 21 October 2020

Dear jgr83,

Thank you for your recent stay at our property and appreciate your valuable time to provide feedback of your staying experience.

Our entire team is thrilled with the awesome 5-star rating received from our honorable guest! Thank you!

We are delighted to learn of your enjoyable stay with our accommodation, facilities and activities; and glad to hear that your kids love our Disney details! Under the current threat of COVID, health and safety are the top priority for each of our guests and Cast Members. We truly appreciate your understanding of relevant precautionary measures arranged and apologies for the inconvenience caused in the dining experience. The issue has been brought up to the relevant team for review.

We very much look forward to hearing from you for the next stay with us!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2020 via mobile

My daughter was excited about their birthday party held in the Frozen Suite. It’s recommended to all Frozen fans. Kids would definitely enjoy the themed room with board games and toys served as well as the frozen decorations. We had a tasty frozen theme afternoon tea. But we could enjoy one swimming session only under crowded control.

Date of stay: June 2020
Trip type: Travelled with family
2  Thank LnGMom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 20 October 2020

Dear LnGM,

Thank you for your recent stay at our Frozen Suite and appreciate your valuable time to provide feedback of your staying experience.

We are thrilled to hear that your daughter's birthday celebration stay at our themed suite was highly enjoyed and fulfilled. Your positive comments are indeed to be the additional driving force for us to continuously strive for enhancing our service to each of our Guest.

Due to the current COVID threat, health and safety are the top priority for each of our guests and Cast Members hence adjustments and special measurements are committed for ensuring the best of precaution for our guests and Cast Members. Thank you for your understanding.

We look forward to welcoming you and you family back hopefully not in a too distant future!


Kind Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2020 via mobile

We had a wonderful stay at this hotel, even in context of covid they helped us to organize our stay the best so that we and the kids could enjoy as many activities as possible! clarissa was especially sooo helpful! we will definitly come back!

Date of stay: October 2020
Trip type: Travelled with family
2  Thank justine_wissam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 20 October 2020

Dear justine_wissam,

Thank you for your stay at our hotel and contributed your valuable time to provide feedback of your staying experience..

It is always rewarding to receive compliments, especially from our honorable guests! Your encouraging comment will be shared with Clarissa for her contribution made for your comfortable stay. We have an amazing team with passionate and professional manner to provide the best service to each of our guests!

We look forward to welcoming your next visit!


Best Regards,

Michael Lock
Senior Manager, Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2020 via mobile

Staff at front desk named Best is really with the best attitude and patience to answer our long enquiry and recommend best offer to us, What even more is to upgrade our room with balcony and made my mom’s birthday!

Date of stay: October 2020
Trip type: Travelled with family
2  Thank cimi929
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 20 October 2020

Dear cimi929,

Thank you for your recent stay at our property and contributed your value time to provide feedback of your celebration experience.

Your compliments will definitely be shared with Best for his attentive and professional service for your enjoyable stay. Thank you for your encouragements that indeed to enhance our team's spirit in achieving the best service to each of our guests.

We look forward to welcoming you back in a not too distant future!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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