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jgr83
Hong Kong, China

Magical place for the young ones (except the long wait for Room Service)

5.0 of 5 bubblesReviewed 20 Oct 2020
We stayed at the Hotel for one night, to visit the park one day and other Lantau sights on the second day. This was on a Monday so thankfully not too hectic, I can imagine it being quite crowded on peak seasons
Check-in was as fast as it can be, provided they also give you the park tickets, Fast Track Passes, etc. The kids are entertained in the little TV room while we iron out the paperwork.
The room and the little Disney details throughout make it a memorable experience for the kids, and they are doing a great job in the pandemic to keep things clean and organized. This means that you need to pre-book a time for breakfast, a slot for the pool, etc... The grounds are kept spotless.
The only downside was the over 1 hour wait for room service for dinner. After a long day at the park it was a shame to have to wait so long for the food - which in turn was OK.
The pool area is very nice, and the convenience of staying by the park allowed us to stay in it until it closed and then take a short walk back (could have taken the free shuttle also)
Date of stay: October 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
3.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this review
Responded 21 Oct 2020
Dear jgr83,

Thank you for your recent stay at our property and appreciate your valuable time to provide feedback of your staying experience.

Our entire team is thrilled with the awesome 5-star rating received from our honorable guest! Thank you!

We are delighted to learn of your enjoyable stay with our accommodation, facilities and activities; and glad to hear that your kids love our Disney details! Under the current threat of COVID, health and safety are the top priority for each of our guests and Cast Members. We truly appreciate your understanding of relevant precautionary measures arranged and apologies for the inconvenience caused in the dining experience. The issue has been brought up to the relevant team for review.

We very much look forward to hearing from you for the next stay with us!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,984)
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Reviewed 17 October 2020 via mobile

My daughter was excited about their birthday party held in the Frozen Suite. It’s recommended to all Frozen fans. Kids would definitely enjoy the themed room with board games and toys served as well as the frozen decorations. We had a tasty frozen theme afternoon tea. But we could enjoy one swimming session only under crowded control.

Date of stay: June 2020
Trip type: Travelled with family
2  Thank LnGMom
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 20 October 2020

Dear LnGM,

Thank you for your recent stay at our Frozen Suite and appreciate your valuable time to provide feedback of your staying experience.

We are thrilled to hear that your daughter's birthday celebration stay at our themed suite was highly enjoyed and fulfilled. Your positive comments are indeed to be the additional driving force for us to continuously strive for enhancing our service to each of our Guest.

Due to the current COVID threat, health and safety are the top priority for each of our guests and Cast Members hence adjustments and special measurements are committed for ensuring the best of precaution for our guests and Cast Members. Thank you for your understanding.

We look forward to welcoming you and you family back hopefully not in a too distant future!


Kind Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2020 via mobile

We had a wonderful stay at this hotel, even in context of covid they helped us to organize our stay the best so that we and the kids could enjoy as many activities as possible! clarissa was especially sooo helpful! we will definitly come back!

Date of stay: October 2020
Trip type: Travelled with family
2  Thank justine_wissam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 20 October 2020

Dear justine_wissam,

Thank you for your stay at our hotel and contributed your valuable time to provide feedback of your staying experience..

It is always rewarding to receive compliments, especially from our honorable guests! Your encouraging comment will be shared with Clarissa for her contribution made for your comfortable stay. We have an amazing team with passionate and professional manner to provide the best service to each of our guests!

We look forward to welcoming your next visit!


Best Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2020 via mobile

Staff at front desk named Best is really with the best attitude and patience to answer our long enquiry and recommend best offer to us, What even more is to upgrade our room with balcony and made my mom’s birthday!

Date of stay: October 2020
Trip type: Travelled with family
2  Thank cimi929
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 20 October 2020

Dear cimi929,

Thank you for your recent stay at our property and contributed your value time to provide feedback of your celebration experience.

Your compliments will definitely be shared with Best for his attentive and professional service for your enjoyable stay. Thank you for your encouragements that indeed to enhance our team's spirit in achieving the best service to each of our guests.

We look forward to welcoming you back in a not too distant future!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2020

Excellent Birthday memories
The staff call Gigi who explain details and prepare all I want to give my girlfriend a big surprise
A birthday cake and the name on the screen of my girlfriend name on it!!

Date of stay: October 2020
Trip type: Travelled as a couple
2  Thank Tysam1013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 20 October 2020

Dear Tysam1013,

Thank you for your note and valuable time to share the wonderful birthday celebration experience, much appreciated.

We are glad to know that you enjoyed the attentive service provided by our Cast Member and the birthday arrangements had created a big cheering surprise!

We look forward to welcoming you back!

Kind Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2020 via mobile

We stayed here for one night. Our room had a pool side view, with view to the sea also. It had a balcony as well but no furniture. Our two children stayed with us in the same room, which was big enough to fit two queen beds. We had a comfortable night’s sleep on these beds.
There was also a table with chairs, chest of drawers and wardrobe space in the room.

The bathroom was big enough for a bathtub with shower, a decent sized sink and toilet. Toiletries were in Disney packaging, which was cute. There were ample towels and slippers, and we requested and received children’s slippers.

Breakfast was included in the rate, which we ate at Walt’s Cafe. It was choice between an American or Hong Kong set menu; we chose the American breakfast, which was a large enough and filling portion.

Other restaurants in the hotel are expensive and we had dinner the night before at the same venue. The food was fine but prices are reaching fine dining Michelin star standard and you don’t get that experience.

There is an outdoor pool area and a water slide that both adults and children can use. They limited the numbers and divided into timed sessions for regular cleaning, which was a good operation, so a fun time was had

The hotel was busy so check in and out times were quite strict at 3pm and 11am respectively. We were able to use the pool facilities before getting our room, and stayed in the hotel a little longer after checking out though.

There is a gym, that has a good range of equipment and free weights; I was the only person using it at that time.

They had activities through the day and play rooms around the hotel that are fun for kids and adults.

Due to current conditions we got this room at a special rate so it was good value; typically it is expensive to stay here. I wouldn’t class this as a luxury hotel, but we had a fun an enjoyable stay.

Date of stay: October 2020
Trip type: Travelled with family
2  Thank rogerlau77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 12 October 2020

Dear rogerlau77,

Thank you for your recent stay at Hong Kong Disneyland Hotel, and contributed your valuable time to provide a thorough feedback of your staying experience, much appreciated.

It is always delighted to hear from our guests for their enjoyment stay provided with our accommodation, hotel facilities, activities arrangements as well as our services. Your positive comments are definitely the motivation for our teams to continuously maintain and enhance the best service for each of our guests.

We look forward to welcoming your next visit hopefully in a not too distant future. Please stay in healthy!


Kind Regards,


Michael Lock
Senior Manager, Hotel Operations


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