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justine_wissam
Hong Kong, China

Excellent stay for our daughter’s birthday

5.0 of 5 bubblesReviewed 17 Oct 2020via mobile
We had a wonderful stay at this hotel, even in context of covid they helped us to organize our stay the best so that we and the kids could enjoy as many activities as possible! clarissa was especially sooo helpful! we will definitly come back!
Date of stay: October 2020
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this review
Responded 20 Oct 2020
Dear justine_wissam,

Thank you for your stay at our hotel and contributed your valuable time to provide feedback of your staying experience..

It is always rewarding to receive compliments, especially from our honorable guests! Your encouraging comment will be shared with Clarissa for her contribution made for your comfortable stay. We have an amazing team with passionate and professional manner to provide the best service to each of our guests!

We look forward to welcoming your next visit!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 16 October 2020 via mobile

Staff at front desk named Best is really with the best attitude and patience to answer our long enquiry and recommend best offer to us, What even more is to upgrade our room with balcony and made my mom’s birthday!

Date of stay: October 2020
Trip type: Travelled with family
2  Thank cimi929
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 20 October 2020

Dear cimi929,

Thank you for your recent stay at our property and contributed your value time to provide feedback of your celebration experience.

Your compliments will definitely be shared with Best for his attentive and professional service for your enjoyable stay. Thank you for your encouragements that indeed to enhance our team's spirit in achieving the best service to each of our guests.

We look forward to welcoming you back in a not too distant future!

Best Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 15 October 2020

Excellent Birthday memories
The staff call Gigi who explain details and prepare all I want to give my girlfriend a big surprise
A birthday cake and the name on the screen of my girlfriend name on it!!

Date of stay: October 2020
Trip type: Travelled as a couple
2  Thank Tysam1013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 20 October 2020

Dear Tysam1013,

Thank you for your note and valuable time to share the wonderful birthday celebration experience, much appreciated.

We are glad to know that you enjoyed the attentive service provided by our Cast Member and the birthday arrangements had created a big cheering surprise!

We look forward to welcoming you back!

Kind Regards,

Michael Lock
Senior Manager, Hotel Operations

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 9 October 2020 via mobile

We stayed here for one night. Our room had a pool side view, with view to the sea also. It had a balcony as well but no furniture. Our two children stayed with us in the same room, which was big enough to fit two queen beds. We had a comfortable night’s sleep on these beds.
There was also a table with chairs, chest of drawers and wardrobe space in the room.

The bathroom was big enough for a bathtub with shower, a decent sized sink and toilet. Toiletries were in Disney packaging, which was cute. There were ample towels and slippers, and we requested and received children’s slippers.

Breakfast was included in the rate, which we ate at Walt’s Cafe. It was choice between an American or Hong Kong set menu; we chose the American breakfast, which was a large enough and filling portion.

Other restaurants in the hotel are expensive and we had dinner the night before at the same venue. The food was fine but prices are reaching fine dining Michelin star standard and you don’t get that experience.

There is an outdoor pool area and a water slide that both adults and children can use. They limited the numbers and divided into timed sessions for regular cleaning, which was a good operation, so a fun time was had

The hotel was busy so check in and out times were quite strict at 3pm and 11am respectively. We were able to use the pool facilities before getting our room, and stayed in the hotel a little longer after checking out though.

There is a gym, that has a good range of equipment and free weights; I was the only person using it at that time.

They had activities through the day and play rooms around the hotel that are fun for kids and adults.

Due to current conditions we got this room at a special rate so it was good value; typically it is expensive to stay here. I wouldn’t class this as a luxury hotel, but we had a fun an enjoyable stay.

Date of stay: October 2020
Trip type: Travelled with family
2  Thank rogerlau77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 12 October 2020

Dear rogerlau77,

Thank you for your recent stay at Hong Kong Disneyland Hotel, and contributed your valuable time to provide a thorough feedback of your staying experience, much appreciated.

It is always delighted to hear from our guests for their enjoyment stay provided with our accommodation, hotel facilities, activities arrangements as well as our services. Your positive comments are definitely the motivation for our teams to continuously maintain and enhance the best service for each of our guests.

We look forward to welcoming your next visit hopefully in a not too distant future. Please stay in healthy!


Kind Regards,


Michael Lock
Senior Manager, Hotel Operations


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Reviewed 27 September 2020 via mobile

For any hotel stay, I love to explain my entire journey in details since the beginning from reservation stage until I check out.

※Reservation~ The emails correspondences were prompt, to a point like we were whatsapp-ing. Information is precise ans the staff is well trained. I had a lot of requests for the room since I'm bringing my toodler who is allergic to dust, they have directed me to the personnel in Kingdom Club.

*Main entrance~ staffs don't give you much welcoming or smile, I guess they are too tired?

※Check in ~ Alex has given a smooth check in to explain the hotel facility, personally showed us to the room. He remembered all my requests (my picky cleaningness request) and patiently explained kids activity once again.

※Room~I'm not fancy to the decor but I can tell they spent a lot of efforts to maintain & touch up every part. I would give high compliment to keeping up the room condition, where Disneyland hotel is located by the sea which means it can easily get mouldy.

Kingdom Club ~ The team is genuinely helpful, kind and patience to kid. My shy boy is only willing to engage with Shirley and Bonnie who always show their smiles. The hygiene and social distancing abide by the COVID measures - that's rare to find in HK! Food offering here taste much better than Walf's cafe. They also allow club resident to order take away from other outlets to dine at this secret heaven.
The team I guess was leaded by a manager called Yen, she extended a warn farewell to conclude our journey.

My boy"s favoruite spot would be Funfair, I guess no one finds this hidden gem and we were like hiring a private conference room to play. (find out more from my pics!)

A truly magical moment and thank you all again!

Date of stay: September 2020
Trip type: Travelled with family
2  Thank pepperbabie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 29 September 2020

Dear pepperbabie,

Thank you for taking your valuable time to provide a thorough review and comments of your stay at our hotel. Your 5-star rating is awesome! Thank you.

We took good notice and apologize for our Cast Members' welcoming service at lobby did not meet your expectation. We have shared and reviewed the comments with our teams.

It is delighted to know that you had a smooth reservation and check-in process with our Cast Members warm welcoming services at Kingdom Club. It is encouraging to our teams with your enjoyment from Cast Members' service to guestroom environment, food and the kids' activities. We strive every day to ensure each of our Guests to have wonderful and marvelous time with us.

Your compliments will be shared with Yen, Alex, Shirley and Bonnie for their effort and contribution made for your enjoyable stay.

We look forward to welcoming you back to our property soon!

Wishing you a magical day!

Michael Lock
Senior Manager, Hotel Operations

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Reviewed 14 September 2020

On 1 Sept, my fiancé proposed to me at the Disneyland Hotel, and it was wonderful.

After dinner in downtown Tung Chung, my fiancé drove me to the Disneyland Hotel for checking in. Checking in was quick and the lady from the front desk was cheerful, made me feel welcomed.

After that, we went to take the elevator up to the 7/F, the top floor, and we started walking to our room. There were different designs of the doors of the room on the 7/F. There were different themed rooms like Frozen and Cinderella, and my fiancé booked the Cinderella suite.

As we went in, the room was colour-themed in light blue, purple and white. It really does feel like going into the Cinderella animation. There was a sofa designed to have the shape of pumpkin carriage. After we got in, my fiancé got down on one knee and proposed to me and the moment was magical.

After the proposal, we kept on touring inside the room, and the furnishing was extravagant. Even the bedsheets were embroidered with patterns of Cinderella and the castle.

We then went over to the Kingdom Club, where guests from the 7/F were invited to have supper at. As we already had our dinner, we were not able to eat much. The food there had a friendly portion, it's not much but every dish was delicious. I would recommend people to have an early dinner and enjoy the food from Kingdom Club as a late-night snack.

After the night, we woke and went to the Kingdom Club again for breakfast. It was refreshing and the cast members were nice and friendly.

It sure was a magical and wonderful stay.

Date of stay: September 2020
    • Value
    • Sleep Quality
    • Service
3  Thank zoeychy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GSM DLH, Guest Services / Front Office at Hong Kong Disneyland Hotel, responded to this reviewResponded 16 September 2020

Dear zoeychy,

Firstly, congratulations for your answer of "YES"!

Thank you for choosing Hong Kong Disneyland Hotel as the venue for your proposal arrangements, and taking your valuable time to provide feedback of your staying experience. Your 5-star rating is awesome!

We are very glad to learn of your enjoyable stay in our Cinderella suite and love the themed guestroom environment as well as the associated amenities. Your pleasant dining experience and commendation of our Cast Members' services at Kingdom Club have been shared with our teams. Your comments will definitely enhance the team spirit as we strive to provide the very best service to each of our Guest.

We look forward to welcome you back to Hong Kong Disneyland in a not too distant future.

Best Regards,

Michael Lock
Senior Manager, Hotel Operations



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