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John B
Carmarthen, United Kingdom

An Oriental Suprise

4.0 of 5 bubblesReviewed 25 Nov 2019via mobile
Having booked a cheap 6 day deal with British Airways Holidays I was a little alarmed to read some of the reviews of this hotel. I need not have worried.
Getting here was a breeze using the MTR Airport Express and then the courtesy shuttle which runs every 20 minutes and stops right outside the hotel.
Check in is simple and quick and they honoured my complimentary room upgrade so. I ended up with a junior deluxe suite on the 21st floor so I had a partial harbour view. The room and it’s facilities were fine, housekeeping good, air con not intrusive and the bed a very firm delight. Nice powerful shower too!
Breakfast was filling but mediocre to poor however the staff again friendly and helpful. The hotel has a self service laundry but in the side streets are many drop off same day options.
Do avoid the attached restaurant, the Chinese Banquet, it’s outsourced, overpriced and and underwhelming and that goes for all of the food. The staff are at best unhelpful and bordering on rude, certainly impolite, which is the only time I encountered this attitude in Hong Kong. Just around the corner in Queen Street on the junction with Water Street is North Viet Pho restaurant, excellent value, full of flavours, friendly helpful staff and at least a quarter of the price!
If I stay here again I will try and get a room higher than the 21st floor so my harbour view is more complete. The tram (ding ding) stop is right outside the hotel and is really useful for getting around and seeing the sights. Buses and the subway are also close by but I got to mist places with my Octopus card and the tram and ferry system.
Thank you Hong Kong and despite all the troubles I had a pleasant stay and felt safe throughout my time here.
Date of stay: November 2019
Trip type: Travelled solo
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rdm583, Front Office Manager at Best Western Plus Hotel Hong Kong, responded to this review
Responded 25 Nov 2019
Dear DSA402621

Thank you for your recent visit at our property and your time to share your stay experience. We are delighted to know that you have a pleasant stay with us. Your comment is very important to us and we will review it with our staff. We will be grateful if we can have the opportunity to serve you once again at our hotel.

Best regards

Jason Lee
Assistant Front Office Manager
Best Western Plus Hotel Hong Kong
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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50 - 55 of 1,369 reviews
Reviewed 23 November 2019 via mobile

Stayed for 8 nights, with breakfast included. Room was good. Executive suite - lounge area, tv and fridge. Partial view of bay from 29th floor. Concierge were very helpful. Extended room until 6pm (for late flight home) totally free of charge and supplied iron and ironing board when asked. Air con good, electrics very strange. A master light switch near bed turns all lights and table lamps off, but if you use this switch you sometimes struggle to get lamp to turn on again. Breakfast was different. I like continental. This was not that - fried rice. Fish tasting things. Mini roast potato. Frankfurter. Boiled egg. Noodles. We aborted breakfast and went across road to NOC Coffee (great place, see review). A quieter location in evenings but that's was ok. Couple of bars within walking distance, Sia Ying Pun subway station 100 yards and 2 stops to Central area (46 pence fare), where there are plenty of differing eat and drink options. All in all I would stay again but on room only basis. Good stay for the price.

Date of stay: November 2019
Trip type: Travelled with friends
2  Thank kevincousins66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rdm583, Front Office Manager at Best Western Plus Hotel Hong Kong, responded to this reviewResponded 25 November 2019

Dear Kevincousins66

Thank you for your recent visit at our property and your time to share your stay experience. Your comment is very important to us and we will review it with our staff and seek improvement for providing better service to our guests. We will be grateful if we can have the opportunity to serve you once again at our hotel.

Best regards

Jason Lee
Assistant Front Office Manager
Best Western Plus Hotel Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2019 via mobile

Located on Des Vouex Road/Water Street, it is a good 4 star hotel which is very accessible to everything - 7-11 and Circle K right next door, few minutes walking distance to 2 MTR stations, SYP and HKU, surrounded by a smorgasbord of amazing restaurants that SYP is well known for, bus/tram stop just in front of the main entrance, taxis available anytime, all day - in sum an excellently located hotel in HK. Highly recommended.

Rooms are big by HK standards, and lifts are never too crowded. Breakfast buffet could have been better in terms of spread. Note that the restaurant doesn't serve lunch or dinner, but that's a blessing coz you get to try out the restaurants around.

Date of stay: October 2019
Trip type: Travelled with family
2  Thank sumanta r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rdm583, Rooms Division Manager at Best Western Plus Hotel Hong Kong, responded to this reviewResponded 28 October 2019

Dear Essar71,

Thank you for your precious comment and good to hear that you had a pleasant stay at Best Western Plus Hotel Hong Kong.

We will retain our service standard and also we will review our selection of buffet breakfast to meet your expectation.

Once again, thank you for staying at Best Western Plus Hotel Hong Kong and we hope we could serve you in a very near future.

Best Regards,

Tony L
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2019

Overall is good at this really price on that night.
But the room is not decorated enough and need innovation. The lighting is too dim, don't have a ceceili light. Should have a option for guest to turn up the brightness of the room.
Service and location was very good.

Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank tristanmcvey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rdm583, Front Office Manager at Best Western Plus Hotel Hong Kong, responded to this reviewResponded 9 October 2019

Dear tristanmcvey

Thank you for your recent visit at our property and your time to share your stay experience. We are delighted to know that you have a pleasant stay with us. Your comment is very important to us and we will review it with our staff. We will be grateful if we can have the opportunity to serve you once again at our hotel.

Best regards

Jason Lee
Assistant Front Office Manager
Best Western Plus Hotel Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2019 via mobile

Due to unsettled situation in HK, the hotel price is real cheap for a suite. A not too bad choice for the suite, the hotel though old which was Ramada in the past still maintains the same style. Reminiscing the good old time.

Date of stay: September 2019
Trip type: Travelled with friends
2  Thank Joel H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rdm583, Front Office Manager at Best Western Plus Hotel Hong Kong, responded to this reviewResponded 1 October 2019

Dear Joel H

Thank you for your recent visit at our property and your time to share your stay experience. We are delighted to know that you have a pleasant stay with us. Your comment is very important to us and we will review it with our staff. We will be grateful if we can have the opportunity to serve you once again at our hotel.

Best regards

Jason Lee
Assistant Front Office Manager
Best Western Plus Hotel Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2019

I booked the hotel on the first week of Sep. The hotel location is really good, there's the tram station in front of the property and 3 minutes to the entrance of the MTR station. However, the property is really old and need a renovation. The carpet in the room smell dusty and the toilet is really old.

The service here is somehow acceptable but i expected much more from a branded chain hotel

Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank Pathorn T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rdm583, Front Office Manager at Best Western Plus Hotel Hong Kong, responded to this reviewResponded 12 September 2019

Dear Pathorn T

Thank you for your recent visit at our property and your time to share your stay experience. Your comment is very important to us and we will review it with our staff and seek improvement for providing better service to our guests. We will be grateful if we can have the opportunity to serve you once again at our hotel.

Best regards

Jason Lee
Assistant Front Office Manager
Best Western Plus Hotel Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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