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All reviews shuttle bus mtr station castle peak industrial building unlimited calls checkin and checkout convenient store pleasant hotel nice stay free shuttle service swimming pool priced hotel budget hotel stayed for nights family room bigger room room upgrade
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Reviewed 5 August 2018 via mobile

A nice experience, staff were helpful and welcoming customers.
The pre-booked shuttle service is a god idea as to minimise the unnecessary waiting time at lobby. Suggested to explore a little thing....to setup a queuing system for the elevators

Stayed: August 2018, travelled with family
Thank Boris C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettTW, General Manager at Dorsett Tsuen Wan, Hong Kong, responded to this reviewResponded 14 August 2018

Dear Boris C,

We are delighted to hear that you enjoyed your stay at Dorsett Tsuen Wan, Hong Kong.

Glad to receive your positive comments about our nice & professional service, as well as our pre-book shuttle bus service is suitable for your needs; Meanwhile, we do consider your valuable suggestion about queuing system for the elevators which would facilitate all guests in the future.

We look forward to hearing from you again soon!

Warmest regards,

Florence Ng
General Manager

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Reviewed 3 August 2018 via mobile

nice location, and all the staff are nice , zuji and stefani. they told me how to go the famous place and food to eat . we enjoy the trip in hong kong very much and will come to visit again with friends.

Stayed: August 2018, travelled with friends
Thank cheeselatte10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettTW, General Manager at Dorsett Tsuen Wan, Hong Kong, responded to this reviewResponded 14 August 2018

Dear cheeselatte10

Thank you for your highly recommendation regarding your stay at the Dorsett Tsuen Wan, Hong Kong.

Much appreciated your compliments to our nice location with variety of local food as well as our staff providing attentive service, especially Zuji & Stefani. We love to see such positive ratings as they remind us that we have been successful in achieving our goal to provide professional services & memorable experience to every guest.

We look forward to hearing from you again soon!

Warmest regards,

Florence Ng
General Manager

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Reviewed 3 August 2018 via mobile

We had a great stay at this hotel, definitely recommend to everyone. It was raining when we arrived hotel , all my suitcase was got wet . Guest relation manager - Zuji assisted us and she gave me the room before the official check in time . Appreciated all her help and the free shuttle is very convenient.

Stayed: August 2018, travelled as a couple
1  Thank shaoy553
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettTW, General Manager at Dorsett Tsuen Wan, Hong Kong, responded to this reviewResponded 14 August 2018

Dear shaoy553

Thank you for your highly recommendation regarding your stay at the Dorsett Tsuen Wan, Hong Kong.

Much appreciated your compliments to our staff with providing flexible & thoughtful service, let you check-in early. For FREE shuttle bus service, it convenient all guests to have a joyful experience of shopping and local delicacies at Kwai Chung district.

We appreciate your positive reviews and will be eagerly waiting for your return to our hotel for a much longer stay.

Warmest regards,

Florence Ng
General Manager

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Reviewed 30 July 2018 via mobile

Decided to take my son here for his 15th birthday. From the beginning of our trip, it was very easy and stress free. Check-in was incredibly quick and the girl in the front counter remembered that it was my son's birthday and reminded me that they would be sending a cake with our dinner.
The pool area was very quiet which made our visit even more enjoyable.
We had a lovely steak dinner that was included with package. At the end of dinner Ricky brought over the cake for my son's birthday and sang happy birthday to him.
I highly recommend this hotel based on the fantastic customer service.
A big thank you to the staff, especially Ricky and Stanley who helped make my son's birthday memorable. Will definitely be coming back!

Stayed: July 2018, travelled with family
1  Thank HKTrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettTW, General Manager at Dorsett Tsuen Wan, Hong Kong, responded to this reviewResponded 30 July 2018

Dear HKTrish

Thank you for your highly recommendation regarding your stay at the Dorsett Tsuen Wan, Hong Kong.

Much appreciated your compliments to our staff with providing attentive & professional service, especially birthday surprise during the wonderful dinner at Dorsett Cafe. We pretty love to hear that you would recommend us based on the fantastic customer service.

We appreciate your positive reviews and will be eagerly waiting for your return to our hotel for a much longer stay.

Warmest regards,

Florence Ng
General Manager

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Reviewed 26 July 2018 via mobile

Hotel service is very good . My first time to stay at this hotel , it provides free shuttle and free WiFi , also provide the smart mobile phone for free , travel around Hong Kong . I booked the room with average rate but got a bigger room and high floor on21 level. I would like to say thank you to Zuji, she really lovely and told me the useful information.

Stayed: July 2018, travelled on business
Thank 1,099,402,784
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettTW, General Manager at Dorsett Tsuen Wan, Hong Kong, responded to this reviewResponded 26 July 2018

Dear 1099402784

Glad to hear that you enjoy staying at Dorsett Tsuen Wan with most FREE services & facilities include FREE WiFi, in-town shuttle bus service & in-room smartphone!

Much appreciate your compliments to our hotel and our staff with providing thoughtful service, especially Zuji. For your next visit, recommended you would have a taste of Hong Kong's dining that lots of local restaurants within minutes walking distance from hotel.

We appreciate your positive reviews and will be eagerly waiting for your return to our hotel for a much longer stay.

Warmest regards,

Florence Ng
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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