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All reviews shuttle bus mtr station castle peak industrial building unlimited calls checkin and checkout convenient store pleasant hotel nice stay free shuttle service swimming pool priced hotel budget hotel stayed for nights family room bigger room room upgrade
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Reviewed 20 June 2018 via mobile

The front office staff Ms Edith is very professional,and she can let us have an early check in.Also,the hotel facilities are very good,they provide shuttle bus service,fitness center and swimming pool, i will come back next time

Stayed: June 2018, travelled with friends
Thank 1,258,468,729
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettTW, General Manager at Dorsett Tsuen Wan, Hong Kong, responded to this reviewResponded 22 June 2018

Dear 1258468729,

Thank you for your highly recommendation regarding your stay at the Dorsett Tsuen Wan, Hong Kong.

Much appreciated your compliments to our staff with providing attentive service, especially Edith. We love to see such positive ratings as they remind us that we have been successful in achieving our goal to provide professional services & memorable experience to every guest.

We look forward to hearing from you again soon!

Warmest regards,

Florence Ng
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018 via mobile

This is my first time to stay at Dorset tsuen wan. We appreciated the excellent services , especially Edith and Zuji. The room is upgrade , it is so nice and clean . Surely will back hotel next visit .

Stayed: June 2018, travelled as a couple
Thank 67,929,836
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettTW, General Manager at Dorsett Tsuen Wan, Hong Kong, responded to this reviewResponded 22 June 2018

Dear 67929836,

Thank you for your highly recommendation regarding your stay at the Dorsett Tsuen Wan, Hong Kong.

Much appreciated your compliments to our staff with providing attentive service, especially Edith and Zuji. We love to see such positive ratings as they remind us that we have been successful in achieving our goal to provide professional services & memorable experience to every guest.

We look forward to hearing from you again soon!

Warmest regards,

Florence Ng
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2018 via mobile

Hotels rooms are very small and conjugated. I stayed at room no 1701 from 15 th to 18th June but service provided is not up to the mark. No five star hotel amenities provided in the room. For extra water bottle they are charging extra. Breakfast cafe is so small everyday we have to wait in a queue for almost 15-20 min. We have to stand in a queue as we are standing in a street or in any local food restaurant. Breakfast items are also very Limited. Not at all suitable to stay. Staffs are also very rude. If they do not want to answer anything they will just say I don’t know. They will not help you or guide you.

Stayed: June 2018, travelled with friends
Thank vgokunj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettTW, General Manager at Dorsett Tsuen Wan, Hong Kong, responded to this reviewResponded 19 June 2018

Dear vgokunj,

Thank you for choosing Dorsett Tsuen Wan, Hong Kong!

We are so sorry to hear you were disappointed with our room size & services. We have followed up the issue with the concerned department respectively.

Our management is much concern your valuable comments and strive to do the best in services. We hope you will consider staying with us again so we may better demonstrate our commitment to your satisfaction.

Warmest regards,

Florence Ng
General Manager

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Reviewed 14 June 2018

Pleasant hotel very easy to get to from the airport via the train. We had a fast check in and we were very lucky to get into our room early which was very much appreciated after a long flight! The room was clean and very compact to say the least! It has to be the smallest room I have ever stayed in. The bed and pillows were comfortable and the shower great. If you are on the larger size you would need a bigger room. We are both smallish by today’s standards and it was a squeeze! The station is a 5 minute walk to the hotel along a busy road past petrol stations on both sides. It is so easy to use the trains and cheap. Buy an Octopus card at the airport for $150 HKD($50 is a deposit) then just top it up like an Oyster card in London. When you go back to the airport any credit on the card is given back to you. The area hasn’t got much around to see only some markets and small shopping centre where you can eat too. We didn’t eat in the hotel so can’t comment on that. All in all th hotel was fine for a two night stay just to see attractions in HK it was part of a twin centre break so for the price we paid it was good value. Our room faced the front which was a bit noisy with traffic and building work so take earplugs just in case...

Room Tip: Not at front
Stayed: June 2018, travelled as a couple
Thank Dolly502014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettTW, General Manager at Dorsett Tsuen Wan, Hong Kong, responded to this reviewResponded 14 June 2018

Dear Dolly502014,

Thank you for your highly recommendation regarding your stay at the Dorsett Tsuen Wan, Hong Kong.

We appreciate your positive reviews and will be eagerly waiting for your return to our hotel for a much longer stay.

Warmest regards,

Florence Ng
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2018 via mobile

We enjoyed the warmed reception that we received upon arrival very friendly, helpful among other things..namely Edwin, Becky, Mandy, Eric, Edith & the concierge boys are very helpful in giving suggestion to make our trip easier..surely highly recommended..Cheers to each one of you..thanks.

Stayed: June 2018, travelled with family
1  Thank Emmanuelita D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettTW, General Manager at Dorsett Tsuen Wan, Hong Kong, responded to this reviewResponded 14 June 2018

Dear Emmanuelita D,

Thank you for your highly recommendation regarding your stay at the Dorsett Tsuen Wan, Hong Kong.

Much appreciated your compliments to our staff with providing attentive service, especially Edwin, Becky, Mandy, Eric, Edith & the concierge boys. We love to see such positive ratings as they remind us that we have been successful in achieving our goal to provide professional services & memorable experience to every guest.

We look forward to hearing from you again soon!

Warmest regards,

Florence Ng
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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