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Great hotel!

Review of The Luxe Manor
5.0 of 5 bubblesReviewed 29 Nov 2024
Agnes was very helpful!! Great stay! Really good breakfast. Comfortable beds + clean rooms for two adults. Tea and coffee provided. We thoroughly enjoyed. Will definitely stay again. Great location, highly recommended. Spacious and good views.
Date of stay: November 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris Yeung, Guest Services / Front Office at The Luxe Manor, responded to this review
Responded 2 Dec 2024
Dear 850hospoworker,

Thank you very much for staying in The Luxe Manor and for taking the time to share your feedback.

I'm delighted that Hess has been accommodating to you and have everything in place to ensure you have a comfortable stay with us.

We truly appreciate the recognition of our team's services and thank you for recommending us and we hope to welcome you back again soon.
Warm regards,

Chris Yeung
Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,161)
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Reviewed 25 November 2024

The hotel is well located close to public transportation and bars/restaurants. The staff at the hotel was friendly and helpful. The size of the room was great, as getting a comfortable room size in Hong Kong was not easy. The room was clean and comfortable. The best part of the hotel as a "westerner" was the breakfast. We traveled through Asia, and this hotel offered proper European-style breakfast- with Egg Benedicts and Sourdough bread. Maybe it's not the key element to every traveler, but after spending some time in Asia, it was a great plus and benefit to have. I would recommend the hotel.

Date of stay: November 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alma_Amb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris Yeung, Guest Services / Front Office at The Luxe Manor, responded to this reviewResponded 2 December 2024

Dear Alma_Amb,

Thank you very much for staying in The Luxe Manor and for taking the time to share your feedback. Your compliments are great motivation for us to strive for higher satisfaction for our guests. Your compliments and comments are very important for us to learn, improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.
Warm regards,

Chris Yeung
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2024

just visited to Hong Kong for 3 day with my family.
Quite impress me of the experience encounter from hotel staff.
Shout out to Carson who provided us with amazing service. He is the most helpful staff in this hotel.
The location was really nice and easier to catch the bar area.
Looking forward to coming back in 2025 soon.

Date of stay: November 2024
Trip type: Travelled as a couple
Thank Jeffery C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris Yeung, Guest Services / Front Office at The Luxe Manor, responded to this reviewResponded 2 December 2024

Dear jefferyc877,

Thank you for taking the time to share your review of your recent stay at The Luxe Manor. We greatly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

We are grateful for your kind words. It means a lot to us to know that you had a great experience during your time with us. Thank you once again for your kind review and for acknowledging Carson for their hospitality.

Your compliments and comments are very important for us to learn, improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.

Warm regards,
Chris Yeung
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 November 2024

I had a pleasant stay in The Luxe Manor.
I was check in at night time, reception staff was extremely helpful and professional. I was happy that he assist me for looking an old shop and pass me the exact address that in my wishing list.
Most of staff can speak well English and easy to communicate. Staff was remind me to clear all personal belonging, I do forgot to bring my iPad and room attendant was rushing to me while I am checking out at reception. Luckily, I got it before handing to the Airport.
I love the environment and hostility, I will definitely come here again.

Date of stay: November 2024
Trip type: Travelled as a couple
Thank Kong C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris Yeung, Guest Services / Front Office at The Luxe Manor, responded to this reviewResponded 2 December 2024

Dear Kongc875,

Thank you very much for staying in The Luxe Manor and for taking the time to share your feedback. Your compliments are great motivation for us to strive for higher satisfaction for our guests. Your compliments and comments are very important for us to learn, improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.
Warm regards,

Chris Yeung
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 November 2024

Very convenient location, comfortable and cozy hotel, staff are extremely helpful, especially Chris and Agnes, when we encountered a loud music issue from the neighbourhood middle of night, we were so thankful to have our room ungraded to face the other side and we had a wonderful 13-night stay!

Date of stay: November 2024
Trip type: Travelled as a couple
Thank Joyce C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris Yeung, Guest Services / Front Office at The Luxe Manor, responded to this reviewResponded 2 December 2024

Dear JoyceC3336,

Thank you for taking the time to share your review of your recent stay at The Luxe Manor. We greatly appreciate your feedback and are delighted to hear that you had a positive experience with our service.

We are grateful for your kind words. It means a lot to us to know that you had a great experience during your time with us. Thank you once again for your kind review and for acknowledging Chris & Agnes for their hospitality.

Your compliments and comments are very important for us to learn, improve our services and hotel environment. We greatly appreciate your kind patronage. We hope to have the opportunity to welcome you back again in the future.

Warm regards,
Chris Yeung
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2024 via mobile

Every time I come HK, I must stay at TLM. As usual, Gordon & Cary take care of me every time when I step in; Jimmy knows what I need and arranges my nice room. But this time I want to thank the honestly room attendant who found my valuable items which I left behind on the desk; she never touched them and informed the managements about the situation, then they called me at once. I feel safe to stay here and appreciated the staffs’ Integrity.

Room tip: Reviews are reference only, come and feel it~
Date of stay: November 2024
Trip type: Travelled on business
1  Thank Daydream03867170829
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chris Yeung, Guest Services / Front Office at The Luxe Manor, responded to this reviewResponded 2 December 2024

Dear Daydream03867170829,


Thank you for choosing The Luxe Manor for your recent stay and for sharing your review. We are thrilled to hear that you had a wonderful experience and we greatly appreciate your kind words.

Your recognition of Gordon, Cary, Jimmy exceptional service means a lot to us, and we will make sure to pass along your appreciation to them.

It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back to The Luxe Manor in the future. We are always here to ensure your satisfaction.

Thank you once again for your kind review and look forward to serving you again soon.

Warm regards,

Chris Yeung
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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