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23 - 28 of 1,836 reviews
Reviewed 2 May 2021 via mobile

Convenience place inTST . Just come in the hotel feel friendly n warm ! In reception manager MrJoe ma have present he professional service to us ! We feel great at that moment ! And he up upgrading our room state into Higher Classes ! At dinner time ,their Touch staff have professional service to us ! Restaurant meal are great , In here environment is perfect, and also have different kind of dishes for us to choose. The food is delicious.
The room is comfortable and clean, The room service is smart and fast ! The room decoration is warm ,the hotel decoration is classic!
Over all, I give this hotel comment is perfect and we would stay again.

Date of stay: May 2021
Trip type: Travelled as a couple
Thank Dream724052
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fiona Wong, Guest Services / Front Office at The Luxe Manor, responded to this reviewResponded 3 May 2021

Dear Dream724052,

Thank you for taking your precious time to post a review of an excellent stay at The Luxe Manor.

Your kind compliments directed to our Assistant Manager – Joe are great morale boosters and very much appreciated and I will definitely congratulating them personally on their outstanding performance on your behalf. It is the greatest motivation for him to do even better in the future.

The TOUCH programme privileges include complimentary daily breakfast, complimentary mini -bar, “All you can eat” refreshment menu and E-TOUCH ambassador. Etc. The aim of this programme is to underline The Luxe Manor’s sensitivity to each guest’s unique personal feelings and most deeply held needs. We were delighted to learn that you had a pleasant TOUCH experience.

It was our pleasure having you as our guest, and we look forward to welcoming you back next time!

Yours sincerely,
Fiona Wong
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2021 via mobile

Good serive
Snacks is deliciousthis is not my first time stay in the luxe manor. as a long term guest with them the luxe manor always provided a good customer service that not disappointed to me. staff was nice especial manager kenneth. i booked a package this time with snack platter. he well explained the package included item and warm welcome me by my name. room was nice with bathtub. kenneth help to organized the sending time for the food with no delayed. food was very good especially the burger was tasted juicy. room was clean. UCL was included in the tv channel. this is great for a football fan. our package was also included the late check out till 6 pm. the luxe manor was definite the best choice for my staycation.

Date of stay: April 2021
Trip type: Travelled as a couple
Thank Skyanfysea
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fiona Wong, Guest Services / Front Office at The Luxe Manor, responded to this reviewResponded 3 May 2021

Dear Skyanfysea,

Thank you for taking your precious time to post a review of an excellent stay at The Luxe Manor.

Your kind compliments directed to our Assistant Front Office Manager – Kenneth are great morale boosters and very much appreciated and I will definitely congratulating them personally on their outstanding performance on your behalf. It is the greatest motivation for him to do even better in the future.

We were delighted to learn that you enjoyed your “Sportcation” at The Luxe Manor. Thank you again for taking the time to offer this positive feedback as well as your stay in The Luxe Manor.
It was our pleasure having you as our guest, and we look forward to welcoming you back next time!

Yours sincerely,
Fiona Wong
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2021

I spent a nice weekend in The Luxe Manor for celebrating my girlfriend’s birthday and have special thanks for Joe and Eugene for helping me to set up the birthday decoration.

The Luxe Manor offered a "TOUCH'" privilege included a direct conversation to duty assistant manager through WhatsApp if need any help and upgrading the bathroom supplies to brand Elemis.

I and my girlfriend had a 4-course dinner which started with Nordic Crab Cakes/ Chilled Seafood taster; Roasted Lobster & Salmon Soup for the soup; Codfish Fillet poached with Bay Leaf/ Grilled US Beef Tenderloin for the main course and a daily dessert as an embellishment of the dinner.

Date of stay: April 2021
    • Sleep Quality
    • Rooms
    • Service
Thank 185calvinl
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fiona Wong, Guest Services / Front Office at The Luxe Manor, responded to this reviewResponded 3 May 2021

Dear 185calvinl,

Thank you for taking your precious time to post a review of an excellent stay at The Luxe Manor.

Your kind compliments directed to our Assistant Manager – Joe and Front Office Supervisor – Eugene are great morale boosters and very much appreciated and I will definitely congratulating them personally on their outstanding performance on your behalf. It is the greatest motivation for him to do even better in the future.

The TOUCH programme privileges include complimentary daily breakfast, complimentary mini -bar, “All you can eat” refreshment menu and E-TOUCH ambassador. Etc. The aim of this programme is to underline The Luxe Manor’s sensitivity to each guest’s unique personal feelings and most deeply held needs. We were delighted to learn that you had a pleasant TOUCH experience.

Thank you again for taking the time to offer this positive feedback as well as your stay in The Luxe Manor. It was our pleasure having you as our guest, and we look forward to welcoming you back next time!

Yours sincerely,
Fiona Wong
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2021 via mobile

Really enjoyed my stay here in a room bigger than my entire old apartment. Huge bed and really nice TLM branded toiletries. The English breakfast with a Scandinavian twist was the perfect start to a day sightseeing in nearby Tsim Sha Tsui, then afternoon reading a book under the cool shade of banyan trees in Kowloon Park. Thanks for a wonderful stay.

Date of stay: April 2021
Trip type: Travelled solo
Thank LostInHongKork
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fiona Wong, Guest Services / Front Office at The Luxe Manor, responded to this reviewResponded 26 April 2021

Dear Ian Snowman,

Thank you for taking your precious time to post a review of an excellent stay at The Luxe Manor.
It is absolutely my pleasure to learn that how wonderful your stay was and you have an enjoyable experience. Positive comments about our room, facilities and meal are certainly a driving force for continuous improvement to exceed out set quality standards.

FINDS is Hong Kong’s first and finest Nordic restaurant and bar. The Scandinavian nature of the restaurant offers clean, fresh, honest and wholesome signatures. FINDS is the heaven of authentic Nordic cuisine in Hong Kong. We were delighted to learn that you had a pleasant dining experience.

Thank you again for taking the time to offer this positive feedback as well as your stay in The Luxe Manor. It was our pleasure having you as our guest, and we look forward to welcoming you back next time!

Yours sincerely,
Fiona Wong
Front Office Manager

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Reviewed 7 April 2021 via mobile

Good service, and location in city centre, tourist area. Very nice boutique hotel with surreal design., Seems illusion in the floor corridor, the lobby with great design and surreal decoration too. The staff are nice and helpful, patient to show me the way in my business trip. Price is reasonable.

Date of stay: April 2021
Trip type: Travelled on business
Thank Leungchai04455
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Fiona Wong, Guest Services / Front Office at The Luxe Manor, responded to this reviewResponded 8 April 2021

Dear Leungchai04455,

Thank you for taking your precious time to post a review of an excellent stay at The Luxe Manor.
It is absolutely my pleasure to learn that how wonderful your stay was and you have an enjoyable experience. Providing a unique and high level of hospitality has always been our mission and your kind compliments are the greatest motivation for us to do even better in the future.

The Luxe Manor is a stylishly surrealism-inspired boutique hotel in Hong Kong, we has our unique “magical” lobby which inspired by master Spanish architect Antonio Gaudi. We are delighted to learn that recognized the beauty of our hotel design.

Thank you again for taking the time to offer this positive feedback as well as your stay in The Luxe Manor. It was our pleasure having you as our guest, and we look forward to welcoming you back next time!

Yours sincerely,
Fiona Wong
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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