Dear Q7402HGroberton,
Thank you for taking the time to share your wonderful experience at the Stanford Hotel. We are delighted to hear that you had an enjoyable stay and that Mr. Simon Lo, our Room Division Manager, was able to assist you in such a meaningful way.
It is always our goal to provide exceptional service and a comfortable experience for our guests and we are thrilled to know that Mr. Simon Lo went above and beyond to ensure your early check-in and assist with your luggage. Your kind words about his efforts and the invaluable information he provided regarding local shopping and dining options are greatly appreciated.
We are also pleased to hear that the arrangements for your transportation to the airport were beneficial to you and your party. It is our priority to make your stay as seamless as possible.
Thank you once again for your generous feedback and for recommending the Stanford Hotel to your friends and associates. We look forward to welcoming you back on your next visit to Hong Kong and we will certainly pass on your commendation to Mr. Simon Lo.
Guest Service Team
Stanford Hotel