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Navigate66049463471

Exceptional service by Stanford

5.0 of 5 bubblesReviewed 3 weeks ago
Our stay at the Stanford Hotel was exceptional. The staff were incredibly attentive and went above and beyond to ensure our comfort. We were particularly impressed by Simon, the receptionist, who was so considerate to our needs and provided excellent support and care. We were also impressed by the hotel's cleanliness, especially the consistent hot water and smooth elevator operation. The receptionist's helpful dining recommendations added to our enjoyable experience. The team at this hotel speaks various languages and worked united to make our short stay safe and warm. We highly recommend this hotel.
Date of stay: January 2025
Room Tip: This hotel is quite popular so be prepared to wait before checking in. Check-in is smooth and fast
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Team, Marketing at Stanford Hotel Hong Kong, responded to this review
Responded 2 weeks ago
Dear Navigate66049463471,

Thank you for taking the time to share your wonderful experience with the TripAdvisor community.

We're delighted to hear your stay was exceptional, with attentive service from our reception team. Your feedback about our cleanliness, amenities, and helpful recommendations is greatly appreciated.

I have passed on your kind words to Simon and the rest of team who are so happy you enjoyed your time with us . Your comments have truly made our day.

We hope to have the pleasure of welcoming you back in the near future.

Guest Service Team
Stanford Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,112)
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Reviewed 4 weeks ago

It was convenient to move around because it was close to the station
And it was good that the staff was kind.
Thanks to you, I am enjoying a good trip to Hong Kong.

Date of stay: January 2025
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Escape43651073088
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Team, Marketing at Stanford Hotel Hong Kong, responded to this reviewResponded 2 weeks ago

Dear Escape43651073088,

Thank you for taking the time to share your experience with the TripAdvisor community.

We're delighted to hear that you found our hotel's location to be convenient and you had a wonderful time with us in Hong Kong.

I have passed on your kind words to the rest of team who are so happy you enjoyed your experience. Your comments have truly made our day.

We hope to have the pleasure of welcoming you back in the near future.


Guest Service Team
Stanford Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2024

The bedsheet and the pillows are awesome very friendly indeed very helpful and very kind indeed very peaceful can really relax though it’s crowded in Mongkol but inside is really quite and very clean as well very helpful and so kind staff loves it.

Room tip: Be well informed of ur transportation at the reception area.
Date of stay: December 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ACM A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Team, Other at Stanford Hotel Hong Kong, responded to this reviewResponded 20 December 2024

Dear 362acma,

Thank you for taking the time to share your wonderful feedback regarding your recent stay at Stanford Hotel. We are delighted to hear that you found our accommodations to be exceptionally clean and tidy and that the quality of our bedding contributed significantly to your experience.
We take great pride in providing a peaceful and relaxing environment, especially amidst the bustling atmosphere of Mongkok. It is gratifying to know that our staff's friendliness and helpfulness made your stay even more enjoyable.
Your kind words and high rating of 5/5 are truly appreciated. We look forward to welcoming you back to Stanford Hotel in the future.

Guest Service Team
Stanford Hotel

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Reviewed 18 December 2024

The accommodation is comfortable, easy to travel, and safe. The staff can give good advice when needed. For the room, there are many facilities. The room is clean and there is a cleaning lady who comes to clean it every day. That's what impressed me.

Date of stay: December 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Voyage05012670988
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Team, Other at Stanford Hotel Hong Kong, responded to this reviewResponded 20 December 2024

Dear Voyage05012670988,

Thank you for your thoughtful review of your recent stay with us. We are delighted to hear that you found our accommodation comfortable, safe and conveniently located for travel. It is wonderful to know that our staff was able to provide you with helpful advice during your visit.
We take great pride in maintaining high standards of cleanliness and ensuring that our rooms are well-equipped with various facilities to enhance our guests' experience. We are pleased that our housekeeping services met your expectations.
Your kind feedback is greatly appreciated and we look forward to welcoming you back in the future. Thank you once again for choosing to stay at our Stanford Hotel.

Guest Service Team
Stanford Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 December 2024

check in atstanford hotel but the check in time is 3.pm i was there inthe morning after walking around in the area i sit on the lobby feeling tired mr simon lo of stanford customerservic approach me amd told me after the clener clean the room he can let me check in my room earlier for me to rest after a long fligh from vancouver canada and he personalybring my luggages with me toshow my room around 11.30 am and give me alots of info where to go shopping and eat and he realized i have a lots of luggages for four person two room after we check out going to airport he arrange a large taxi who can accomodate four persons with a lots of big luggages instead of taking two taxi cab that will save us 300 plus mr simon lo deserved a tap from the sholder from the management of stanford hotel for his go customer service i definitely will be back at this immaculate and spotless clean hotel and will stronly recomend to all my friends and associates to patronized stanford hotel when there they come to hong kong and look for mr simon lo for his excellent customer service i givr mr simon 10 points for his care and customer service

Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ROBERTO N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Team, Other at Stanford Hotel Hong Kong, responded to this reviewResponded 16 December 2024

Dear Q7402HGroberton,

Thank you for taking the time to share your wonderful experience at the Stanford Hotel. We are delighted to hear that you had an enjoyable stay and that Mr. Simon Lo, our Room Division Manager, was able to assist you in such a meaningful way.
It is always our goal to provide exceptional service and a comfortable experience for our guests and we are thrilled to know that Mr. Simon Lo went above and beyond to ensure your early check-in and assist with your luggage. Your kind words about his efforts and the invaluable information he provided regarding local shopping and dining options are greatly appreciated.
We are also pleased to hear that the arrangements for your transportation to the airport were beneficial to you and your party. It is our priority to make your stay as seamless as possible.
Thank you once again for your generous feedback and for recommending the Stanford Hotel to your friends and associates. We look forward to welcoming you back on your next visit to Hong Kong and we will certainly pass on your commendation to Mr. Simon Lo.

Guest Service Team
Stanford Hotel

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Reviewed 15 December 2024

The room is clean and spacious. They even have extra pillow if you need it. Location excellent very convenient 10 minutes walk to MTR and 5 minutes walk to famous night market. Lots of restaurant around the area. The manager name Simon Lo is very courteous and helpful. He even help answer my question not related to hotel. I would recommend this hotel to all my friends and would stay same hotel next time we go.

Date of stay: December 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank liz l
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Team, Other at Stanford Hotel Hong Kong, responded to this reviewResponded 16 December 2024

Dear luisan238,

Thank you for your wonderful review! We are thrilled to hear that you had such an enjoyable experience during your stay with us. It is great to know that you found our location convenient and that our staff, particularly Simon Lo, was able to assist you with your needs.
We take pride in maintaining clean and spacious accommodations and are pleased that you appreciated these aspects of your stay. Your kind words and recommendation mean a lot to us and we look forward to welcoming you back on your next visit.
Thank you once again for your feedback.

Guest Service Team
Stanford Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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