Staying there was really comfortable and convenient, like for shopping and eating out, as the hotel is located in the most convenient place in Hong Kong. And the staff there was very helpful with our questions. I will recommend a stay for all kinds of guests.
Dear Noelle
Thank you for giving us a perfect rating and recommending our hotel to other travellers. It’s great that you had a fantastic experience overall. We are thrilled to hear that you appreciated our services and the strategic location where Stanford Hotel is fortunate to be situated which rewards many guests like yourself, convenience to various attractions, entertainment venues and central to all transport networks, i.e. the High Speed Express Rail Link and Airport Express Kowloon Station. We truly appreciate your good words of praise and will certainly share it with our team members. It's really motivating for them to keep on sharing the Asian Hospitality from the heart.
With our repeated thanks for your patronage. We are eager to have the real pleasure to host you and your family again for another delightful stay at Stanford Hotel. Should you need to make reservation in future, please book through our hotel website for the best available rate.
Best regards
Wilson Tsang
General Manager, Stanford Hotel Hong Kong
Clean and well equipped room. Great location. Close to Mong Kok mtr station. The front desk staff and worker were very considerate and friendly. My room was upgraded without extra charge since we have bring 1 kid along. Highly recommended for those who want to stay at Mong Kok area during their visit to Hong Kong
Dear NorthStar01804720202
We are truly grateful for taking the time to give us an exceptional rating and a high recommendation to other TripAdvisor travellers following your recent stay at Stanford Hotel. We are thrilled to know how much you enjoyed your stay. Thank you for sharing your words of appreciation in review of our dedicated staff, the decent room and the strategic location. Your compliments impressed the team most favourably who will be encouraged by your flattering remarks to continuously strive for excellence in delivering unparalleled luxury.
We value very much your patronage and eager to have the real pleasure to host you & your family again for another great stay at Stanford Hotel. Should you need to make reservation in future, please book through our hotel website for the best available rate.
Best regards
Wilson Tsang
General Manager, Stanford Hotel Hong Kong
The staff are friendly. The room is being cleaned daily (trash will only be taken out daily if you instruct). Wifi in the room is fast—no wifi in the cafe. Breakfast is good but my only feedback is that it is not changing daily so for 5 days we always have the same breakfast. The location of the hotel is near the stores, and restaurants but a bit far from the MTR and Buses.
Dear Mariefe S
Thank you for choosing our hotel for your stay and sharing your review. We appreciate your endorsement of our friendly staff and fast wifi in the room. Yet, we apologize you encountered wifi connectivity in the Cafe. You are welcome to approach our Reception staff regarding any issues next time, the dedicated team would be more than delighted to assist you.
We have acknowledged your feedback on the lack of variety in the breakfast options. Let’s assured that it will be shared with the Management and team. Your valuable comments are crucial to us in driving the best guest experience. We thank you for pointing out our strengths and showing what could be improved for our future guests.
With our repeated thanks for your patronage. The entire team look forward to your continued visits at Stanford Hotel so as to allow us to demonstrate our true level of hospitality and better serve you on your future stay. Should you need to make reservation in future, you are most welcome to book through our hotel website for the best available rate.
Best regards
Wilson Tsang
General Manager, Stanford Hotel Hong Kong
The room was great – quiet, comfy and centrally located! At first there was some confusion around laundry. I asked the front desk if they had laundry service and was initially told no and that there were places to go outside the hotel nearby. But then the manager overheard my question and came out to clarify if I wanted someone else to do my laundry for me or if I was fine doing it myself since they didn't offer full service on-site but did in fact have washers and dryers. He brought me to the machines, walked me through the steps (it was all super simple) and asked to make sure I didn't have any more questions. Really appreciated him going above and beyond to help me despite the initial confusion.
Dear Mike G
Thank you for leaving your positive stay experience. We are truly honored by your compliments and delighted to learn that you found the room cozy and enjoyed the strategic location of your stay. We would like to apologize for the confusion about our laundry service at the beginning and are grateful that our Manager was able to introduce our self-laundrette service to cater for the laundry needs of our valued guests. We spare no effort to meet our guests’ needs and expectations with our heartfelt thanks for your recognition of our Manager’s exceptional service. We will certainly relay your good words to him. Your flattering remarks serve as a wonderful reward and spur us in driving the best in hospitality.
We are eager to have the real pleasure to host you again for another delightful stay at Stanford Hotel. Should you need to make reservation in future, please book through our hotel website for the best available rate.
Best regards
Wilson Tsang
General Manager, Stanford Hotel Hong Kong
At breakfast there was PORK in the macaroni, it was not indicated on the sign next to the plate with it. When I ask manager what happened and why, he just said it is traditional Hong Kong recipe. That's it, just like this. In this hotel "traditional" was only this thing. Beware of this hotel breakfasts if in religious or any surcumstances it's not ok with you.
Also room was not clean, under my bed was alot of trash and dusty.
Dear Vasili V
Thank you for sharing your review about your recent stay at our hotel. We regret to note your disappointment about the breakfast and the cleanliness of your room as highlighted.
Regarding your feedback on breakfast, we sincerely apologize for not clearly indicating the presence of pork in the macaroni, which is of great importance of accommodating dietary restrictions and any religious concern. As soon as we received your comment that morning, our Duty Manager promptly addressed the issue to the Management & Restaurant team for attention. Please be advised that consequent action has been taken to revise the tent card to avoid any misunderstandings in the future.
Furthermore, we apologize that some areas of your room were overlooked. These do not reflect our usual standards. Our Housekeeping team will endeavour to ensure procedures are being thoroughly followed going forward. Your opinion will be crucial for us in identifying our deficiencies and improving our efforts to provide seamless and positive experience for our valued guests.
We value very much your patronage. We sincerely hope that you will allow us with another opportunity to demonstrate our true level of Asian hospitality to redeem ourselves. Should you need to make reservation in future, please book through our hotel website for the best available rate.
Best regards
Wilson Tsang
General Manager, Stanford Hotel Hong Kong
