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Mike G

Comfortable stay in a popular area

5.0 of 5 bubblesReviewed 24 Jan 2024
The room was great – quiet, comfy and centrally located! At first there was some confusion around laundry. I asked the front desk if they had laundry service and was initially told no and that there were places to go outside the hotel nearby. But then the manager overheard my question and came out to clarify if I wanted someone else to do my laundry for me or if I was fine doing it myself since they didn't offer full service on-site but did in fact have washers and dryers. He brought me to the machines, walked me through the steps (it was all super simple) and asked to make sure I didn't have any more questions. Really appreciated him going above and beyond to help me despite the initial confusion.
Date of stay: November 2023
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wilson Tsang, General Manager at Stanford Hotel Hong Kong, responded to this review
Responded 25 Jan 2024
Dear Mike G

Thank you for leaving your positive stay experience. We are truly honored by your compliments and delighted to learn that you found the room cozy and enjoyed the strategic location of your stay. We would like to apologize for the confusion about our laundry service at the beginning and are grateful that our Manager was able to introduce our self-laundrette service to cater for the laundry needs of our valued guests. We spare no effort to meet our guests’ needs and expectations with our heartfelt thanks for your recognition of our Manager’s exceptional service. We will certainly relay your good words to him. Your flattering remarks serve as a wonderful reward and spur us in driving the best in hospitality.

We are eager to have the real pleasure to host you again for another delightful stay at Stanford Hotel. Should you need to make reservation in future, please book through our hotel website for the best available rate.

Best regards
Wilson Tsang
General Manager, Stanford Hotel Hong Kong
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 23 January 2024 via mobile

At breakfast there was PORK in the macaroni, it was not indicated on the sign next to the plate with it. When I ask manager what happened and why, he just said it is traditional Hong Kong recipe. That's it, just like this. In this hotel "traditional" was only this thing. Beware of this hotel breakfasts if in religious or any surcumstances it's not ok with you.
Also room was not clean, under my bed was alot of trash and dusty.

Date of stay: January 2024
Trip type: Travelled solo
Thank Vasili V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wilson Tsang, General Manager at Stanford Hotel Hong Kong, responded to this reviewResponded 24 January 2024

Dear Vasili V

Thank you for sharing your review about your recent stay at our hotel. We regret to note your disappointment about the breakfast and the cleanliness of your room as highlighted.

Regarding your feedback on breakfast, we sincerely apologize for not clearly indicating the presence of pork in the macaroni, which is of great importance of accommodating dietary restrictions and any religious concern. As soon as we received your comment that morning, our Duty Manager promptly addressed the issue to the Management & Restaurant team for attention. Please be advised that consequent action has been taken to revise the tent card to avoid any misunderstandings in the future.

Furthermore, we apologize that some areas of your room were overlooked. These do not reflect our usual standards. Our Housekeeping team will endeavour to ensure procedures are being thoroughly followed going forward. Your opinion will be crucial for us in identifying our deficiencies and improving our efforts to provide seamless and positive experience for our valued guests.

We value very much your patronage. We sincerely hope that you will allow us with another opportunity to demonstrate our true level of Asian hospitality to redeem ourselves. Should you need to make reservation in future, please book through our hotel website for the best available rate.

Best regards
Wilson Tsang
General Manager, Stanford Hotel Hong Kong

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Reviewed 22 January 2024

The staff were very very helpful and accomodating. The room was also kept clean allthroughgout our stay. Our simple request were granted with no hesitations at all. We appreciate the hospitality.

Location is also top-notch given that you're basically walking distance from all the attractions in Mongkok. There are convenient stores and restaurants right below the hotel so you can have your mealtime at your convenience.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank johndZ326ES
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wilson Tsang, General Manager at Stanford Hotel Hong Kong, responded to this reviewResponded 23 January 2024

Dear John D

We are honored that you have chosen Stanford Hotel as your preferred choice of hotel during your trip to Hong Kong. Very much appreciate for sharing your wonderful review highlighting the room and unbeatable location of Stanford Hotel which rewards many guests like yourself, convenience to various attractions, entertainment venues and not forgetting truly delighting you with our warm hospitality. We are extremely grateful for having your goods words of fantastic stay experience. it’s truly an inspiration to the dedicated team to consistently deliver warm Asian Hospitality to ensure every guest feels genuinely welcome with a memorable experience.

Thank you once again for your patronage. We are excited to host you & your family back to Stanford Hotel where we continuously strive to raise the level of excellence in our cordial hospitality. Should you need to make reservation in future, please book through our hotel website for the best available rate.

Best regards
Wilson Tsang
General Manager, Stanford Hotel Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2024

I was very impressed with this hotel. It exceeded all my expectations. The room was quiet, clean, spacious and comfortable and the staff helpful and friendly. The location is excellent, close to transport and a wide range of dining options. I stayed for eight nights and it made for an ideal "home away from home". Excellent value. Highly recommended.

Room tip: Take taxi to and from Airport Express terminal
Date of stay: December 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Dereck R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wilson Tsang, General Manager at Stanford Hotel Hong Kong, responded to this reviewResponded 9 January 2024

Dear Dereck R

We are honoured that you chose to stay at Stanford Hotel. We are thrilled to read that you rated your stay with us so highly from the unbeatable location in the tranquil, yet vibrant city centre to the cozy accommodation. Very much grateful for your accolade towards our welcoming service and the home-like feeling you experienced during your stay. It’s really heartened to know that we succeeded in creating a memorable stay experience. We will definitely relay your good notes to the team and continue to deliver our value guests the best in value and hospitality. We are proud to be your preferred choice when staying at Stanford Hotel.

We value very much your patronage and your recommendation is greatly appreciated. We are eager to host you back and would love to make your next stay with us as equally amazing. Should you need to make reservation in future, please book through our hotel website for the best available rate.

Best regards
Wilson Tsang
General Manager, Stanford Hotel Hong Kong

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Reviewed 3 January 2024

The staff very friendly and helpful, with very good English. The rooms are clean and pleasant, and include complementary bottled water. The place smelt nice, and everything ran very smoothly. We’ve had a lovely stay

Room tip: If you’re feeling energetic, you can use the stairs, they just come out at the restaurant at the ground floor.
Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Steve P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wilson Tsang, General Manager at Stanford Hotel Hong Kong, responded to this reviewResponded 8 January 2024

Dear Steve P

Happy New year!

Thank you for taking your precious time to leave your wonderful review and impressions following your recent gateway to HK. We are extremely grateful that you had a wonderful stay in all aspects. Very much appreciate for highlighting our room and superb guest service in making your stay terrific. The team will be pleased that their efforts are well recognized. Your compliments will spur our team members to consistently deliver an outstanding guest experience at all times.

Thank you once again. We cannot wait to host you and your family back in the nearby future. We would love to make your next experience with us as equally amazing. Should you need to make reservation in future, please book through our hotel website for the best available rate.

Best regards
Wilson Tsang
General Manager, Stanford Hotel Hong Kong

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Reviewed 1 January 2024

Me and husband booked the Urban room. Knowing that it will be small as it is the basic level and thought we mostly would be out anyway, which we did. The room is catered for 2 but more suitable for 1 person. One side of the bed was almost inpossible to get in, I needed to climb onto the bed while my husband slept on the other side.

With a round table and 2 chairs there were almost no room to move at all. The shower was ridiculously small. My husband is 6'5" and just squeezed in and could hardly move. You need to push in the shower glass to get in. Obviously whoever designed the door never experience how difficult it is to get in. Sould alter to a pull open door. The pillow and the bed was tough as almost cardboard like. For like 3 days, we ddn't get the stirrer for coffee. I needed to use the tip of their toothbrush to sitr.

It's ok to stay for a short time. Not recommneded for long stay (We stayed for 7 ngihts). Even so, do yourself a favour. Book a better room. Overall all, the hotel staff and houesekeeping ladies were nice, we give them that. The location was quiet enough to be busy. 10 mins walk to the heart of Mongkok. We have done quite a bit of shopping as well.

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank mrsveer7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wilson Tsang, General Manager at Stanford Hotel Hong Kong, responded to this reviewResponded 4 January 2024

Dear MrsVeer

Happy New Year!

Thank you for choosing our hotel as your preferred choice of stay in Hong Kong and sharing your valuable.review. We are delighted to hear that you appreciate our fantastic location and welcoming staff. Yet, we regret to read some aspects of your stay did not up to par and we are extremely grateful for having shared them with us. We had taken note on your feedback on the bedding. Please be noted that soft mattress topper is readily available to cater for guests’ preference upon request through our Housekeeping service. We would like to apologize for your disappointment at the highlighted areas throughout your accommodation. Your opinion will be crucial for us as these help us in improving our efforts to provide a positive guest experience.

We value very much your patronage. The entire team look forward to your continued visits at Stanford Hotel so as to allow us to demonstrate our true level of hospitality and better serve you on your future stay. Should you need to make reservation in future, you are most welcome to book through our hotel website for the best available rate.

Best regards
Wilson Tsang
General Manager, Stanford Hotel Hong Kong

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