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serge
Mactan Island, Philippines

Highly recommendation.

5.0 of 5 bubblesReviewed 6 Nov 2023via mobile
Hotel is nice and cosy, about 500 meter walk from the nearest train station. If you arrived early there is a baggage counter where you can leave your luggage and check in later on.
Hotel staff are well mannered, no problems with communication. Bed sheet, linens towel is replaced daily. Assitant Manager Mr. Lo was very helpful in securing a transport going to the airport.
Date of stay: November 2023
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wilson Tsang, General Manager at Stanford Hotel Hong Kong, responded to this review
Responded 7 Nov 2023
Dear Serge

We are honoured that you have chosen Stanford Hotel for your stay and recommended us highly after your family trip to Hong Kong. We are delighted to know how much you enjoyed this wonderful stay. It’s our utmost pleasure to acknowledge the team being approachable, in particular, Simon Lo, our Rooms Division Manager’s dedicated service. They consistently strive for a high level of competency to deliver “Asian warm hospitality” to our valued guests. We will certainly relay your kind words to them. All of us appreciated your high endorsement which serves as a true testament to our sincere efforts in providing superb services to our guests.

Thank you once again for your support. We look forward to your continued visits at Stanford Hotel which being your preferred choice of stay while in Hong Kong. We would love to make your next experience with us equally amazing and assure you an enhanced level of commitment on your future stays. Should you need to make reservation in future, please book through our hotel website for the best available rate.

Best regards
Wilson Tsang
General Manager, Stanford Hotel Hong Kong
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,115)
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Reviewed 9 October 2023

I stayed at the hotel during typhoon 8, and even with the typhoon, a good amount of shop s and restaurants were still open around the area. The hotel is located in a perfect location near women street and flower street . The staff Ricky and john were super helpful and they help me got a taxi during the T8 time ! Very helpful and nice staff! Will stay again in the future

Date of stay: October 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank 677cecilial
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wilson Tsang, General Manager at Stanford Hotel Hong Kong, responded to this reviewResponded 10 October 2023

Dear 677cecilial

Thank you for your time to share your experience during Typhoon 8. It's our great delight to hear that you had a lovely stay despite the adverse weather conditions and your appreciation towards the fantastic location of our hotel which is situated near popular tourist attractions with a variety of dining options. We spare no effort to meet our guests’ needs and expectations with our gratitude for your wonderful words of praise to the exemplary service of Ricky Leung, our Night Manager & John Wong, Assistant Front Desk Manager. It's truly inspiring for the dedicated team to consistently deliver warm Asian Hospitality, that makes every guest experience incredibly welcoming and superb.

We value very much your patronage. The team and I look forward to your continued visits at Stanford Hotel which being your preferred choice of stay while in Hong Kong. Should you need to make reservation in future, please book through our hotel website for the best available rate.

Best regards
Wilson Tsang
General Manager, Stanford Hotel Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2023

I went back to HK after a very long time , I booked Stanford again and I was very happy for the choice. The location is perfect, rooms are comfortable and very clean and one of the most important things staff are so kind, even the cleaning lady smiling to me any time we met.
Will book Stanford again for sure when I will be back to one of my favorite city in the world.

Date of stay: September 2023
Trip type: Travelled solo
Thank tucci565
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wilson Tsang, General Manager at Stanford Hotel Hong Kong, responded to this reviewResponded 3 October 2023

Dear tucci565

Thank you for giving us the opportunity of hosting you again on your solo trip to HK and leaving us a heartwarming review. We are extremely grateful that you had a wonderful experience in all aspects and enjoyed the central location with a good time during your stay. It gives us a great pleasure to learn that we were able to enliven your sense through our warm hospitality and our team devoted their utmost in making your stay unforgettable. Let's assure that your good notes will be shared with them. Your accolade makes us feel passionate and encouraging indeed in providing seamless guest service at all times.

We value very much your patronage and your precious support. We hope to continue being your top choice of future visits and would love to make your next experience guaranteed to be a memorable one. Should you need to make reservation in future, please book through our hotel website for the best available rate.

Best regards
Wilson Tsang
General Manager, Stanford Hotel Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2023

Nice Hotel to stay with. Clean, Comfortable, and near to everything you need. Customer Service is approachable and able to help us with everything we need. Many restaurants around so it will not be a problem for anyone who loves to eat. 7/11 is near and there is also a night market that is near.

Date of stay: September 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank Travel67971581784
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wilson Tsang, General Manager at Stanford Hotel Hong Kong, responded to this reviewResponded 20 September 2023

Dear Travel67971581784

Thank you for choosing our hotel for your stay. It’s really grateful for having your wonderful review as it helps us ensure we consistently deliver pleasant guest experience. It is our honourable pleasure to read that you have enjoyed the accommodation and the ideal location where Stanford Hotel is fortunate to be situated which rewards many guests like yourself, convenience to various attractions & entertainment venues and not forgetting truly delighting you with our warm Asian hospitality. We are really grateful for acknowledging the exceptional service extended by the team members during your stay with us. It’s truly an inspiration to the dedicated team to persistently deliver cordial hospitality to make every guest experience so welcome and memorable.

We look forward to your continued visits at Stanford Hotel which being your preferred choice of stay while in Hong Kong. We would love to make your next experience with us even more amazing. Let’s assure that we will go the extra mile to deliver an enhanced level of commitment during your future stays. Should you need to make reservation in future, you are most welcome to book through our hotel website for the best available rate.

Best regards
Wilson Tsang
General Manager, Stanford Hotel Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2023

Excellent service from Assistant manager Simon Lo. He went beyond what is expected by lending me his personal umbrella during my stay. Also when he saw me outside waiting with my luggage he quickly came out and asked if he could hail a cab for me.

Date of stay: September 2023
Trip type: Travelled as a couple
Thank MTSCHU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wilson Tsang, General Manager at Stanford Hotel Hong Kong, responded to this reviewResponded 18 September 2023

Dear MTSCHU

Thank you for taking your valuable time to share your wonderful experience and impressions following your recent stay at Stanford Hotel. It’s truly a great honour for having such a perfect rating on us. It’s good to know you had a great time at our hotel and that our staff made your stay heartwarming.

We sincerely appreciate your acclaim to our Rooms Division Manager, Simon Lo’s great work and the inspiration it has provided us. Your generous compliments genuinely warm our hearts, and it gives us a great pleasure to relay them to the entire team. We are grateful for your appreciation of this exceptional experience. Let’s assure that our team members are dedicated to continually striving for excellence and enhancing our service standards to reach new heights of unparalleled luxury.

We value very much your patronage and hope that you would give us your precious support in the future. We are eager to have the honour to host you and your family again for another rewarding stay at Stanford Hotel. Should you need to make reservation in future, you are most welcome to book through our hotel website for the best available rate.

Best regards
Wilson Tsang
General Manager, Stanford Hotel Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2023

The location is very good - close to the train station, close to good local restaurants, and close to a local park.
The staff is very friendly and accommodating to our needs. They allow us to check-in earlier than usual so that was very good for us.
The room is nice and clean. Room size is good considering that in Hong Kong, rooms are tiny.
We unfortunately were not able to try the food at the hotel because we kept eating out.

Room tip: Get ready for walking a lot when visiting Hong Kong. Bring your comfy-est pair of shoes
Date of stay: August 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Freedom44026630712
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wilson Tsang, General Manager at Stanford Hotel Hong Kong, responded to this reviewResponded 8 September 2023

Dear Freedom44026630712

Thank you very much for sharing your decent stay experience at Stanford Hotel. We are thankful for your appreciation on the strategic location and the room. We spare no effort to meet our guests’ needs and expectations with our gratitude for your compliments to the team who will be encouraged by your flattering remarks. It’s truly an inspiration to them to consistently deliver warm Asian Hospitality to make every guest experience superb and rewarding.

With our repeated thanks for giving us the opportunity to be of your service. We look forward to having the pleasure of hosting you back on your next visit so that you could explore the dining experience which will delight you. Should you need to make reservation in future, please book through our hotel website for the best available rate.

Best regards
Wilson Tsang
General Manager, Stanford Hotel Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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