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Reviewed 21 May 2020

In this critical period. I came to Hong Kong again. As usual, I choose my trustful hotel brand - Stanford Hotel again. I think most people are concern about hygiene issue recently.

That's the reason why I choose Stanford Hotel. The hotel's hygiene measures is up to my satisfaction.

Well done! Stanford! Stay strong! Stay healthy!

Date of stay: March 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank xxjapan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResponseStanford, General Manager at Stanford Hotel Hong Kong, responded to this reviewResponded 22 May 2020

Dear xxjapan

Thank you for having your precious support on your business trip in HK. What a pleasure to read your awesome review following your fabulous stay at the Hotel. It’s honourable to acknowledge your high endorsement on our ongoing efforts towards the health and well-being of our valued guests and colleagues. We remain vigilant in providing guests with the highest standards of safety and hygiene in this critical time. We have strengthened hygiene measures in place so our guests can feel safe and protected when staying with us. Very much appreciate the support from our loyal guests and dedicated team as we committed to serve our guests with quality.

We hope you are keeping well during these challenging times. With our sincere gratitude for your great loyalty and heartening appreciation. We are eager to have your returns soon and hope our team continues to make you feel overwhelmingly welcome and at home. Should you need to make reservation in future, please book through our hotel website for the best available rate.

Best regards
Buddy Lo
General Manager, Stanford Hotel Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2020 via mobile

We had a really great stay at stanford hotel..staff is nice and very helpful in giving guide of traveling, it made our trip complete in hong kong..there are so many shops and restaurant nearby hotel, u can get eat whenever you need.. will come back again!!

Date of stay: September 2018
Trip type: Travelled with friends
Thank kathleenmT2242PD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResponseStanford, General Manager at Stanford Hotel Hong Kong, responded to this reviewResponded 12 May 2020

Dear Kathleen M

We are honored that you have chosen Stanford Hotel as a preferred choice while in HK. Thank you very much for leaving your positive review and impressions following your stay. It is wonderful to hear that you were able to make the most of our awesome location which is known for having excitement of local shops, fantastic eateries, well connectivity and daily life in this colorful destination. We spare no effort to meet our guests’ needs and expectations with our gratitude for your appreciation to the helpfulness of the Front desk team and their excellence of making your stay contented. It’s truly an inspiration to the hospitable team to consistently deliver warm Asian Hospitality to make every guest experience so welcome and superb.

We are highly anticipating your return patronage to Stanford Hotel and would love to make your next stay promises to be a delightful experience. Should you need to make reservation in future, please book through our hotel website for the best available rate.

Best regards
Buddy Lo
General Manager, Stanford Hotel Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2020

although guest service is good and prof., but i felt the cleanliness need improve. When i wait the liftcar at guest service lidt landing, air conditional is not enough, and lift panel not very clean. Room curtain not shine and modly smell

Date of stay: April 2020
Thank poloas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResponseStanford, General Manager at Stanford Hotel Hong Kong, responded to this reviewResponded 2 May 2020

Dear Poloa

Thank you for choosing our hotel as your preferred choice of stay in Hong Kong and your valuable review as it allows us to consistently deliver and improve a positive guest experience. We are delighted to hear that you appreciated the competent guest service. Yet, we are very sorry to acknowledge the air conditioning issue at the guest lift landing and general cleanliness of the lift panel & the room curtain as remarked during your accommodation. We do apologize for your experience was a disappointment which we have taken note seriously in an effort to enhance the provision of our service. It’s really thankful for informing us of the inadequacies when we have fallen short of our high standards. Your valuable review is crucial to us in improving our efforts to provide exemplary guest satisfaction. Thank you once again for your patience in this matter.

We value very much your patronage. We sincerely hope that you will allow us with another opportunity to demonstrate our true level of hospitality to redeem ourselves. Should you need to make reservation in future, you are most welcome to book through our hotel website for the best available rate.

Best regards
Buddy Lo
General Manager, Stanford Hotel Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 January 2020

Hotel Staff always service with smile, they are very friendly and helpful. Amazing location, very convenient to take any transportation to anywhere. There are also a lots of shops, malls, restaurants nearby.
Although hotel doesn't have any facilities, it's worth for staying in Hong Kong.
On the other hand, Stanford cafe is a fantastic place for relaxing. A beautiful and quite leisure area for take a tea time.
I definitely coming back next time for traveling Hong Kong.

Room tip: Possessing Smoking rooms Small but clean and quite room Conven
Date of stay: November 2019
    • Value
    • Location
    • Service
Thank TasakiAkira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResponseStanford, General Manager at Stanford Hotel Hong Kong, responded to this reviewResponded 22 January 2020

Dear Tasaki Akira

Thank you for choosing our hotel as your preferred choice during your trip in Hong Kong. We are thrilled to know you enjoyed many aspects of your stay from the awesome location to the pleasant and welcoming service. It’s our great pleasure also for sharing your appreciation towards Stanford Café, a nice venue just sit back and enjoy a relaxing moment. We are honoured that the dedicated team contributed to make your stay so memorable and rewarding. Our sincere gratitude for having your exceptional compliments. It will certainly motivate and drive all the team members to serve our guests with superb service from the heart.

We are highly anticipating your return patronage to Stanford Hotel and would love to make your next experience guaranteed to delight you. Should you need to make reservation in future, please book through our hotel website for the best available rate.

Wishing you a happy and prosperous Chinese New Year!

Best regards
Buddy Lo
General Manager, Stanford Hotel Hong Kong

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Reviewed 16 January 2020 via mobile

Pictures of rooms on their site are current.

Hotel staff are attentive accommodating, unintrusive.

Air con is cold. Just don't put it below 15 degrees or it turns off.

Shower temps are hot, strong flow.

Mattresses are a bit too hard for my liking, but didn't cause me any problems during my 2 month stay.

Hotel buffet is great, breakfast (80) and lunch (140) is insane value, dinner (300) all include drinks but dinner includes oysters, sashimi and beer as well.

Wifi is average, far end rooms laptops might have signal issues, phones no problem.

Is a slight walk from the MTR, but the pros of this hotel outweigh the cons considerably.

I felt secure in this hotel, and had alot of tech equipment in my room during my stay, no issues.

Thank you staff at Stanford, appreciated.

Date of stay: January 2020
Trip type: Travelled on business
Thank Yiu2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ResponseStanford, General Manager at Stanford Hotel Hong Kong, responded to this reviewResponded 17 January 2020

Dear Yiu

We are honoured that you have chosen Stanford Hotel for your months long business trip to HK. Thank you very much for leaving your positive feedback as it helps us to ensure we consistently deliver a pleasant guest experience. So glad you found our location awesome and your stay from the quality of the room to most of our services was appreciated in general. It’s delighted that you were able to truly experience the welcoming reception that we strive to offer to every single guest. Our sincere gratitude for acknowledging the best efforts of the competent team to provide our guests a safe and unique experience. We will definitely relay your compliments to them as it will certainly inspire them to constantly work towards delivering excellence amidst unparalleled luxury.

Further, we are sorry to note that the hard mattress was not up to your expectations and hope you will accept our sincere apologies. Please be advised that alternative bedding options, soft mattress topper is readily available to cater for guests’ preference upon request through our Housekeeping service. Let’s assure that we are all dedicated in driving the best guest experience possible at all times.
We are highly anticipating your return patronage and offering another delightful stay. Should you need to make reservation in future, you are most welcome to book through our hotel website for the best available rate.

Best regards
Buddy Lo
General Manager, Stanford Hotel Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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