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Traveller rating
1,074
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84
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Reviewed 26 September 2019

We had a comfortable stay inthis hotel though it is very far to downtown proper but they have shuttle will bring you there. On our Next stay we will bring our kids already because it's a child friendly and even for PWD guests.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Marie J
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
joycewongwk, Front Office Manager at Hong Kong Gold Coast Hotel, responded to this reviewResponded 27 September 2019

Dear Guest,

Thank you for your post and sharing your thoughts on your recent stay with us.
We are grateful for your appreciation and we will continue to deliver quality service to our guest and meet their expectations

We sincerely thank you for being our guest and look forward to welcoming you back here in the near future.

Yours sincerely,
Peter Pfister
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2019

Think twice if service concerns you. No one would smile at you. Fine if you just want to have a place to chill out with your family, esp if you have young kids. There is a sand area where kids can play. The pool has life vests so you don't need to bring one. There is a playroom which is not small in HK standard, and the price is reasonable.

Date of stay: September 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank hkmamababa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
joycewongwk, Front Office Manager at Hong Kong Gold Coast Hotel, responded to this reviewResponded 27 September 2019

Dear Guest,

Thank you for your post and taking time to share your thoughts on your recent stay with us.

We are grateful to receive your comments. We will review with our respective departments immediately and make improvement wherever appropriate. It is a great motivation for us to strive for better. Through your constructive comments, we are able to review our operations closely.

Please accept our sincerely appreciation for your kind feedback and we look forward to welcoming you back in the near future.

Yours sincerely,
Peter Pfister
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2019

Stayed at the Gold Coast 22/09/19 for 1 night, the manager Elaine checked us in, she was very kind & helpful and noticed that we were staying for our daughters 2nd Birthday & also my birthday earlier in the month, we received an upgrade to a themed room, it was amazing and made the stay so magical for our daughter! THANKYOU!
Swimming pool, splash Zone & shark soft play were great for the children & the food in the hotel is excellent!

We will definitely be back, what a fantastic hotel & staff!

Date of stay: September 2019
Trip type: Travelled with family
2  Thank LaurenJaneH
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
joycewongwk, Front Office Manager at Hong Kong Gold Coast Hotel, responded to this reviewResponded 24 September 2019

Dear Guest,

Thank you for your post and sharing your thoughts on your recent stay with us.
We are especially grateful for the kind compliment you made towards our staff and it is a great motivation for us to improve further. We will continue to deliver quality service to our guest and meet their expectations.

Thank you again for staying with us and look forward welcoming you back here in the near future.

Yours sincerely,
Peter Pfister
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2019

Staying there for one night with my kids. Our room is deluxe seaview room with very nice view. The pool area , indoor kids zone and garden area are very suitable for kids.
My kids loved these area and play more than 2hours.
Cafe has just finished the renovation and the buffet food is amazing.
Staffs in front desk, cafe, kids area are nice and friendly.

Will take my kids to stay here again in the future.

Date of stay: September 2019
Trip type: Travelled with family
2  Thank Chunchun0427
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
joycewongwk, Front Office Manager at Hong Kong Gold Coast Hotel, responded to this reviewResponded 24 September 2019

Dear Guest,

Thank you for your post and sharing your thoughts on your recent stay with us.
We are grateful for your appreciation and we will continue to deliver quality service to our guest and meet their expectations

We sincerely thank you for being our guest and look forward to welcoming you back here in the near future.

Yours sincerely,
Peter Pfister
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2019

Ok experience, nothing good or bad about it. Facilities related to kids (play area, water park) could have remained open for a longer period. Also, 12 PM check out after 3 PM check-in is a pain. Directions to internal facilities need to be displayed better and more prominently

Date of stay: September 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Sharad C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
joycewongwk, Front Office Manager at Hong Kong Gold Coast Hotel, responded to this reviewResponded 24 September 2019

Dear Guest,

Thank you for your post and sharing your thoughts on your recent stay with us.
We are grateful for both of your compliments and comments. It is a motivation for us to strive for better. Through your constructive comments, we are able to review our operation closely and make improvement where appropriate. The areas that you kindly highlighted have been taken into consideration diligently by the management.

Please accept our sincere appreciation for your kind feedback and we look forward to welcoming you back in near future.

Yours sincerely,
Peter Pfister
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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