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Feli
Braunschweig, Germany

BED BUGS and a hotel in denial

1.0 of 5 bubblesReviewed 22 Aug 2023
After the first night we noticed many blood stains on the pillow and on my boyfriends shirt. We didn’t want to believe these were bedbugs but talked to the staff and as a result they changed the sheets. The night after - again - everything on the pillow, sheets, full of blood. I then even took a bedbug from my boyfriends shoulder as it was IN THERE sucking his blood. We then informed the staff and they said: normally bedbug bites look different and gaslit us into thinking the problem was not there…. After a discussion they put us in a different room. We wanted them to clean our clothes as we had a fear of bringing the bedbugs home with us and - nothing. We discussed for one hour and I showed time OTHER HOTEL REVIEWS TALKING ABOUT A BEDBUG PROBLEM and bites and they just did not want to believe it. They had the audacity of saying there were no bedbugs!! So many time we spent discussing, changing rooms, talking to the staff - what a waste of time with a problem that is not our fault. They don’t want to take accountability. Because if they would they would have to close down the hotel for some nights to solve the bedbug problem. They need an exterminator and pest control as it is a serious and disgusting problem. So I would not recommend going to this hotel as you waste time and money. Because before we went home we naturally stopped by a cleaner and paid 150€ by ourselves to clean our clothes. A service the hotel should have gladly make and should be in their interest. This will be a big big problem in the next months as the infestation will be growing if they don’t take steps.
Date of stay: August 2023
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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Ponnie Cheung, Other at The Harbourview Hong Kong, responded to this review
Responded 24 Aug 2023
Dear Feli,

Thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered during your stay. We take your concerns regarding bed bugs very seriously, and we deeply regret any inconvenience caused.

We would like to inform you that upon receiving your report, we immediately offered to change your room. Our housekeeping team thoroughly inspected the room but did not find any evidence of bugs at that time. However, we understand the seriousness of the issue, and as a precautionary measure, we have scheduled a comprehensive pest control treatment for the entire hotel.

We want to assure you that we take full accountability for this issue, and providing a clean and comfortable environment for our guests is of utmost importance to us. By carrying out the pest control treatment, we aim to address the problem effectively and prevent any further occurrences.

Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. If you have any further concerns, please do not hesitate to contact us directly. We value your satisfaction and hope to have the opportunity to regain your trust in the future.

Thank you for your understanding and support of The Harbourview.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,661)
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6 - 11 of 1,662 reviews
Reviewed 5 June 2023 via mobile

Nice and tidy hotel. Really enjoyed my stay at the harbour. Being a very busy hotel were very polite and accommodating. I found Latif at the concierge a very helpful and polite chap. Other than that it was situated in a nice locality and the area was very clean tidy. Just a few minutes drive from the train station.

Room tip: It’s a very busy hotel so if you need to book it for a few days then book it in advance so they’res no disappointments
Date of stay: May 2023
Trip type: Travelled solo
Thank UAD74
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ponnie Cheung, Other at The Harbourview Hong Kong, responded to this reviewResponded 6 June 2023

Dear UD74,

Thank you very much for leaving us a positive review.

We are happy that you enjoyed our convenient location in the heart of Wan Chai, with a wide choice of shopping and dining options around the corner.

We will continue to keep up our sincere hospitality service and we look forward to welcoming you again in the near future.

Thank you for your support of The Harbourview.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2023

I hate to give any bad reviews and overall for a budget hotel the rooms were decent. The reason it received only two stars is the management; I have never seen anything like this before. Check-in - 1 hour waiting in a line while two tired and unmotivated staff members checked guests in. I checked-in, dressed for an event came down an hour later (around 5pm) and the line was twice as long. What the! The insanity was there was at least 3 more check-in stations at the front desk, and several staff standing around the luggage station and in the back. Rather unbelievable a hotel can have this type of issue. When I asked a staff member he told me this was every day!! What the!!

Check-out for me was 8am. Go figure, a line of 20 people checking out. I just dropped my key off at the counter and left. No way was I doing that mess again. It was comical at best. The management of this hotel truly is incompetent or asleep.

Avoid. Avoid. Avoid.

Date of stay: March 2023
Trip type: Travelled on business
2  Thank Robert C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ponnie Cheung, Other at The Harbourview Hong Kong, responded to this reviewResponded 30 March 2023

Dear Robert C,

Thank you for your feedback. We feel sorry that our service was not up to your expectation.

We have forwarded your comment to our Front Office Manager for improvement on the check-in process. Procedure have been refined and training conducted for more efficient service.

Thank you for your understanding and support of The Harbourview.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2023

No secure wifi..no password needed for first 8 days of the stay but at least we could use Netflix on the tv....then oddly on the 9th day, you now need a password to use wifi (good!) but now no longer can use Netflix and so you get 2 English speaking channels, both crappy news channels...Customer service isnt great, bathrooms are TINY, beds are hard. Only positives are you can walk across the bridge to areas with good food and bars because you DO NOT want to stay in the room for long.

Room tip: Somewhere else
Date of stay: February 2023
    • Location
    • Rooms
    • Service
Thank Bexan1642
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ponnie Cheung, Other at The Harbourview Hong Kong, responded to this reviewResponded 8 February 2023

Dear Bryan F,

Thank you for spending your time to share with us your experience here.

We are happy that you enjoyed our convenient location in the heart of Wan Chai, with a wide choice of shopping and dining options around the corner.

At the same time, since we are resetting the WiFi gateway server and the log-in page was not available temporarily during your stay period. Regret that SmartTV and Netflix are not available at The Harbourview. You may wish to enjoy Netflix with your smart tablets and we offer a wide selection of TV channels and hope you can enjoy it.

Thank you for your understanding and support of The Harbourview.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2022

Stayed 17 nights, room only cleaned weekly,carpet smelly .Different prices each night plus service charge. Stayed here before, this is the last
time . You also need to place your rubbish outside your room daily. Hotel not run very efficiently.

Room tip: Good Location
Date of stay: November 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank suzzief2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ponnie Cheung, Other at The Harbourview Hong Kong, responded to this reviewResponded 2 December 2022

Dear Suzzie F,

Thank you for your feedback. We feel sorry that our service was not up to your expectation.

In view of the situation of COVID-19, we have reviewed our housekeeping service and rearranged the complimentary garbage cleaning on a daily basis. The full housekeeping service including changing bed linen, bathroom cleaning, vacuuming, dusting and replenishment of sanitary accessories will be provided once a week.

We have also forwarded your comment to our Housekeeping Department for reviewing the room cleaning process and its frequency, in hope of providing a better guest experience.

Thank you for your understanding and support of The Harbourview.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2022 via mobile

I have just completed an extended stay of almost three months in a very comfortable apartment with great views not only over the harbour but also over the park.
I was made to feel at home from the first minute I arrived, the staff are impeccably polite, helpful and friendly. My apartment was well equipped and looked after by Bo who kept the place immaculate at all times.
If you are looking for a long term stay in Kowloon then the HarbourView Place offers comfort and convenience with shops and Kowloon MRT a minute away within the same building.
The rooftop pool was a great place to be and when it was out of service for maintenance then I was given full access to the pool in the Ritz-Carlton, superb. My wife used the gym on a daily basis and found it to be well equipped with high-end equipment.
All in all I had an excellent stay and any future extended stays will certainly be here.

Date of stay: November 2022
Trip type: Travelled as a couple
1  Thank xmroots
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ponnie Cheung, Other at The Harbourview Hong Kong, responded to this reviewResponded 18 November 2022

Dear xmroots,

Thank you for sharing your stay experience with us. However, the review you shared might not be related to The Harbourview and swimming pool is not available at our premises.

We look forward to welcoming you at The Harbourview on Hong Kong Island in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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