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Reviewed 7 February 2023

No secure wifi..no password needed for first 8 days of the stay but at least we could use Netflix on the tv....then oddly on the 9th day, you now need a password to use wifi (good!) but now no longer can use Netflix and so you get 2 English speaking channels, both crappy news channels...Customer service isnt great, bathrooms are TINY, beds are hard. Only positives are you can walk across the bridge to areas with good food and bars because you DO NOT want to stay in the room for long.

Room tip: Somewhere else
Date of stay: February 2023
    • Location
    • Rooms
    • Service
Thank Bexan1642
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ponnie Cheung, Other at The Harbourview Hong Kong, responded to this reviewResponded 8 February 2023

Dear Bryan F,

Thank you for spending your time to share with us your experience here.

We are happy that you enjoyed our convenient location in the heart of Wan Chai, with a wide choice of shopping and dining options around the corner.

At the same time, since we are resetting the WiFi gateway server and the log-in page was not available temporarily during your stay period. Regret that SmartTV and Netflix are not available at The Harbourview. You may wish to enjoy Netflix with your smart tablets and we offer a wide selection of TV channels and hope you can enjoy it.

Thank you for your understanding and support of The Harbourview.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2022

Stayed 17 nights, room only cleaned weekly,carpet smelly .Different prices each night plus service charge. Stayed here before, this is the last
time . You also need to place your rubbish outside your room daily. Hotel not run very efficiently.

Room tip: Good Location
Date of stay: November 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank suzzief2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ponnie Cheung, Other at The Harbourview Hong Kong, responded to this reviewResponded 2 December 2022

Dear Suzzie F,

Thank you for your feedback. We feel sorry that our service was not up to your expectation.

In view of the situation of COVID-19, we have reviewed our housekeeping service and rearranged the complimentary garbage cleaning on a daily basis. The full housekeeping service including changing bed linen, bathroom cleaning, vacuuming, dusting and replenishment of sanitary accessories will be provided once a week.

We have also forwarded your comment to our Housekeeping Department for reviewing the room cleaning process and its frequency, in hope of providing a better guest experience.

Thank you for your understanding and support of The Harbourview.

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Reviewed 14 November 2022 via mobile

I have just completed an extended stay of almost three months in a very comfortable apartment with great views not only over the harbour but also over the park.
I was made to feel at home from the first minute I arrived, the staff are impeccably polite, helpful and friendly. My apartment was well equipped and looked after by Bo who kept the place immaculate at all times.
If you are looking for a long term stay in Kowloon then the HarbourView Place offers comfort and convenience with shops and Kowloon MRT a minute away within the same building.
The rooftop pool was a great place to be and when it was out of service for maintenance then I was given full access to the pool in the Ritz-Carlton, superb. My wife used the gym on a daily basis and found it to be well equipped with high-end equipment.
All in all I had an excellent stay and any future extended stays will certainly be here.

Date of stay: November 2022
Trip type: Travelled as a couple
1  Thank xmroots
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ponnie Cheung, Other at The Harbourview Hong Kong, responded to this reviewResponded 18 November 2022

Dear xmroots,

Thank you for sharing your stay experience with us. However, the review you shared might not be related to The Harbourview and swimming pool is not available at our premises.

We look forward to welcoming you at The Harbourview on Hong Kong Island in the near future.

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Reviewed 1 November 2022

Had two nights here and the room was a good size, clean and quiet. The room rate was good.
Cons:
* location is odd, quite a walk to Wan Chai MTR and restaurants. I asked the Concierge to get a taxi for me quite early in the morning and he stood outside for 10 minutes before I gave up and called an Uber. Absolutely no passing traffic.
* although the website says "guestrooms are mostly back-dropped by Victoria Harbour and Kowloon Peninsula", when I was checking in I was told it's about 50/50 harbourview / city view". When I pointed to their own website, they gave me a harbourview room but I had to insist

Would I stay again? Not sure; the room rate may persuade me.

Room tip: insist on a harbour view room
Date of stay: September 2022
Trip type: Travelled solo
1  Thank Adam J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ponnie Cheung, Other at The Harbourview Hong Kong, responded to this reviewResponded 3 November 2022

Dear Adam J,

Thank you very much for sharing with us your review.

We are glad that you enjoyed our guestroom and is satisfied with our room rate. We are also pleased to know that you may be staying with us again. We recommend you to book our Harbour View Room and enjoy a breathtaking view of Hong Kong skyline during your next stay with us.

The Harbourview is located in a quiet spot of the bustling Wan Chai district. Local bistros and outlets are just 5 minutes of walk after crossing the pedestrian bridge behind us. We are 10 minute-walk from MTR Wan Chai Station and Exhibition Centre Station. It usually takes a longer time for getting a taxi during unusual hours or changing of shift and our Concierge will be happy to assist.

We look forward to welcoming you again in the near future.

Thank you for your support of The Harbourview.

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Reviewed 16 October 2022 via mobile

Simply appalling. They make up the rooms once A WEEK. Avoid at all costs. So, you have to make the bed yourself. The sheets aren’t laundered. The towels aren’t changed. The bins aren’t emptied. Is this a hotel or a bad BnB? I have literally never experienced such a thing.

Room tip: They don’t make the beds or attempt to service clients at all. Made me wait hours after a long flight before checking in moreover. Awful
Date of stay: October 2022
Trip type: Travelled on business
1  Thank George K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ponnie Cheung, Other at The Harbourview Hong Kong, responded to this reviewResponded 17 October 2022

Dear George K,

Thank you for your feedback. We feel sorry that our service was not up to your expectation.

We have forwarded your comments to our Housekeeping Department for reviewing the room cleaning process and its frequency in hope of providing a better guest experience.

Thank you for your understanding and support of The Harbourview.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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