Stayed 17 nights, room only cleaned weekly,carpet smelly .Different prices each night plus service charge. Stayed here before, this is the last
time . You also need to place your rubbish outside your room daily. Hotel not run very efficiently.
Dear Suzzie F,
Thank you for your feedback. We feel sorry that our service was not up to your expectation.
In view of the situation of COVID-19, we have reviewed our housekeeping service and rearranged the complimentary garbage cleaning on a daily basis. The full housekeeping service including changing bed linen, bathroom cleaning, vacuuming, dusting and replenishment of sanitary accessories will be provided once a week.
We have also forwarded your comment to our Housekeeping Department for reviewing the room cleaning process and its frequency, in hope of providing a better guest experience.
Thank you for your understanding and support of The Harbourview.
I have just completed an extended stay of almost three months in a very comfortable apartment with great views not only over the harbour but also over the park.
I was made to feel at home from the first minute I arrived, the staff are impeccably polite, helpful and friendly. My apartment was well equipped and looked after by Bo who kept the place immaculate at all times.
If you are looking for a long term stay in Kowloon then the HarbourView Place offers comfort and convenience with shops and Kowloon MRT a minute away within the same building.
The rooftop pool was a great place to be and when it was out of service for maintenance then I was given full access to the pool in the Ritz-Carlton, superb. My wife used the gym on a daily basis and found it to be well equipped with high-end equipment.
All in all I had an excellent stay and any future extended stays will certainly be here.
Dear xmroots,
Thank you for sharing your stay experience with us. However, the review you shared might not be related to The Harbourview and swimming pool is not available at our premises.
We look forward to welcoming you at The Harbourview on Hong Kong Island in the near future.
Had two nights here and the room was a good size, clean and quiet. The room rate was good.
Cons:
* location is odd, quite a walk to Wan Chai MTR and restaurants. I asked the Concierge to get a taxi for me quite early in the morning and he stood outside for 10 minutes before I gave up and called an Uber. Absolutely no passing traffic.
* although the website says "guestrooms are mostly back-dropped by Victoria Harbour and Kowloon Peninsula", when I was checking in I was told it's about 50/50 harbourview / city view". When I pointed to their own website, they gave me a harbourview room but I had to insist
Would I stay again? Not sure; the room rate may persuade me.
Dear Adam J,
Thank you very much for sharing with us your review.
We are glad that you enjoyed our guestroom and is satisfied with our room rate. We are also pleased to know that you may be staying with us again. We recommend you to book our Harbour View Room and enjoy a breathtaking view of Hong Kong skyline during your next stay with us.
The Harbourview is located in a quiet spot of the bustling Wan Chai district. Local bistros and outlets are just 5 minutes of walk after crossing the pedestrian bridge behind us. We are 10 minute-walk from MTR Wan Chai Station and Exhibition Centre Station. It usually takes a longer time for getting a taxi during unusual hours or changing of shift and our Concierge will be happy to assist.
We look forward to welcoming you again in the near future.
Thank you for your support of The Harbourview.
Simply appalling. They make up the rooms once A WEEK. Avoid at all costs. So, you have to make the bed yourself. The sheets aren’t laundered. The towels aren’t changed. The bins aren’t emptied. Is this a hotel or a bad BnB? I have literally never experienced such a thing.
Dear George K,
Thank you for your feedback. We feel sorry that our service was not up to your expectation.
We have forwarded your comments to our Housekeeping Department for reviewing the room cleaning process and its frequency in hope of providing a better guest experience.
Thank you for your understanding and support of The Harbourview.
The hotel in Wan Chai is just a stone's throw from the HONG KONG CONVENTION AND EXHIBITION CENTRE (HKCEC). Good restaurants are also in short walking distance. The staff is friendly and helpful. The Concierge arranged it that I have a Taxi at 5 am to go to the airport. I will be certainly back when I need to attend a convention or exhibition at the HKCEC !
Dear Thilo Krueger,
Thank you very much for leaving us a positive review. We are very glad to receive 5-star rating from you.
The Harbourview is located in Wanchai facing Hong Kong's famous Victoria Harbour, just steps from Hong Kong Convention and Exhibition Centre and near celebrated shopping and sightseeing spots. We will continue to keep up our sincere hospitality service and we look forward to welcoming you again in the near future.
Thank you for your support of The Harbourview.
