The first time come to this hotel
The room was upgraded to seaview room as the staycation free upgrade in weekday.
The room has been renovate and its very surprised me that the price is very good with the really really good beautiful room !!
i will come back again next time for sure :)
and i will also recommend to my fd :)
Support !!
Dear Honkub,
Thank you so much for sharing with us your stay experience at The Harbourview. We are very grateful for the full rating you marked for us!
We are very glad that you were upgraded to The Optimum Floor – Executive Deluxe Room which is the highest room category among others. We hope the gorgeous view of Victoria Harbour, room design and amenities made your stay a truly memorable one.
Thank you for recommending us. We look forward to welcoming you again in the near future. Thank you for your support of The Harbourview.
Currently staying at this hotel for my mandatory 14 day quarantine and the stay is alright. The rooms are satisfactory as is the food. The staff have been lovely and very attentive. The WiFi has been very good and reliable so far and is part of the quarantine package.
I would not recommend this hotel for quarantine if construction noise bothers you. They are currently going through renovation, with quite vague time period information. Although, they do stay true to their word when they say they will try minimise noise. But it is still quite disruptive, Monday to Saturday - 9AM to 6PM. Meaning you will only get 2 days (Sunday) out of 14 days of quarantine with some actual peace and quiet. I would also avoid getting the back building facing rooms, as they get absolutely no sunlight and generally limited daylight, I have to keep room lights on during the day. Especially on cloudy days in Hong Kong or the room will remain dark...Not ideal for 14 consecutive nights.
I'm sure this hotel is perfectly pleasant for a shorter stay and I imagine very convenient for its location, as I said, the staff have been nothing but kind and accommodating with requests with food and other things I may need during the quarantine period.
Dear SB_,
Thank you very much for sharing with us your quarantine stay experience at The Harbourview. We are very glad that you had a safe and satisfactory stay with us.
We are sorry that the renovation noise and inadequate sunlight made your 14-night stay not as pleasurable as you might have expected. Our guests were arranged to stay in the Premier Room due to the sold-out of Harbour View Room. The renovation created noise on the first several days during the dismantling stage. After that, some noises were made on and off. Although we appreciate the understanding of our guests, at the same time we keep coordinating with the constructor for noise control while monitoring the progress. The renovation is expected to be completed on schedule and we look forward to unveiling the new rooms in mid-January. We also look forward to welcoming you again for a pleasant stay.
We are very grateful for your kindness and understanding. Thank you very much for your recognition on our service and food. We will continue keeping up our hospitality manner and maintaining a safe and comfortable environment. Please ask us for a Harbour View Room if you would visit us again. We will arrange it for you if it is available. Thank you for your support of The Harbourview.
It’s 5 am now when I got out of bed to write this review on my 8th wedding anniversary morning. I couldn’t sleep the entire night as I was itching from head to toe. The bed is hard rock with no comfort. The last time I remember sleeping on such a hard bed was when I was a university student and had to stay in budgeted inns during my European travels. The worst is the itchiness. I am not sure why, but I was itching everywhere when I sleep. The sheets look clean but it’s just so itchy. Maybe it’s the chemicals that they use to clean and sanitize the sheets and blanket. I felt a little better sleeping without the blanket, but then it got too cold in the room I had to cover myself up again and the itchiness came back. Now I am just sitting at the sofa at 5 am, waiting for breakfast and then I am going to go home to continue sleeping. Not a pleasant experience at all, and definitely wouldn’t recommend this place for staycation.
Since it was raining heavily in HK (and it rains fairly much in HK during this time of the year), we couldn’t go out but stayed in the room (which by the way, is really small, unlike the photos advertised, and we already got an ‘upgrade’ for our anniversary. The toilet only allows for one person to be in and you can’t really even turn around). There is nothing to do in the hotel so we turned on our laptop to watch a movie. We asked the reception for a HDMI cord so that the screen can be reflected onto the TV screen, hoping we can make it a movie night. But to my dismay, the reception said they do not have the cord. I am surprised that a hotel would not accommodate for this kind of equipment for customers and still advertise its rooms being suitable for staycation.
Food at the restaurant was exceptional though and can be given a five star. That’s the only thing that we enjoyed from this budgeted hotel. The food quality is comparable to high end hotels. So my word of advice, just come for lunch or dinner and leave the rooms for budgeted travellers who don’t mind itching from head to toe during their sleep.
Dear Rendy N,
Thank you for sharing with us your staycation experience. We feel sorry that your stay experience was not up to your expectation.
Due to the pandemic, we have further strengthened our hygiene practice thoroughly from environment to amenities including linens. We will reflect your feedback and discuss with our vendor on the choice of laundry detergent. If you were upgraded to The Optimum Floor, we hope you enjoyed the exclusive amenities such as aromatic herb pillows, Nespresso Coffee Machine, etc., in the rooms renovated in 2018. Your request on HDMI card is well noted and we may keep some as stock for our guests. We will also provide training to our staff that to recommend our guests to buy it at the computer shopping centre which is in 5-minute walk from us if it is out of stock.
Thank you for staying and dining with us. We look forward to welcoming you at Harbour Restaurant again. Thank you for your support of The Harbourview.
I stayed here for my 14 day mandatory quarantine, plus another month post quarantine. The staff here are all very helpful and courteous with superb customer service. The cleaning is really well done here. The staff are very prompt in addressing all issues. I find my room quite humid but they offered me a dehumidifier as a solution. The rooms are relatively old but they are currently doing renovations.
Dear Venessa W,
Thank you for sharing with us your mandatory quarantine experience at The Harbourview. Your comment is valuable and encouraging.
We will continue to keep up our courteous service and to maintain a clean and safe environment for our guests. We are committed to fighting against COVID-19 with our guests together and to providing support to our guests as far as we could.
We are glad the dehumidifier worked out for you. We hope you would stay with us again when the pandemic is over and enjoy a new stay experience at the newly renovated room which will be unveiled soon.
Thank you for your support of The Harbourview.
Overall, the room that we were given was nice relative to its price. However, during our stay, we ended up knocking over a glass and leaving a small stain of lemon tea on the floor. We understood that we would need to pay some amount for the stain but was completely unaware that they would charge us an extra 600$ for this which ended up being more expensive than the hotel room itself. The staff were very unreasonable and the promise of 'quality service' as written on the website is clearly an unfit description for this hotel.
Dear ali33,
Thank you for sharing your stay experience at The Harbourview with us. We hope you like the room you stayed on The Optimum Floor which was renovated in 2018.
We made an inspection to the spots again. The stains cannot be completely removed although special detergent which helps minimize damage on the carpet and removes odor was applied. There were two stains made by brown flowing liquid. One was at the bedside table and the other the end of the bed. Each stain was around 2 feet long.
We feel sorry that the amount of surcharge for the stains was out of your expectation. It was made according to our company policy. We have forwarded your feedback to the management for their consideration on surcharge adjustment.
Thank you for your support of The Harbourview.
