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The Salisbury-YMCA of Hong Kong
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Reviews (2,994)
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1,236
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1,517
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All reviewslight showpeninsula hotelmall cafefamily suitepartial harbour viewnext door to the peninsulanathan roadcultural centerthe star ferry terminalbowl of fruitspace museumsofa bedlaser showfantastic locationocean terminalkowloon stationvictoria harbour
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Reviewed 15 April 2018

We stayed at this hotel for three days in March 2018. It is in a central location in Kowloon, near to the MTR, the Star Ferry and lots of shops and restaurants. It is easy to get to from the Airport Express shuttle bus that goes from Kowloon station.
Our room was an average sized hotel room but it was clean and comfortable, with plenty of space to put our things. We didn’t pay extra for a harbour view, so we got a view of the Peninsula Hotel instead. More importantly, the room was quiet and we were not disturbed by noise from the street. We did find the air conditioning to be very fierce.
Staff were very welcoming and friendly, and they all spoke good English.
There were two restaurants. You could get a view of the Light Show from the Buffet. The basement café was better for a quick breakfast or snack. They served both Chinese and western food, which we found very welcome after a very long flight.

  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Julieonvacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCA_of_Hong_Kong, General Manager at The Salisbury-YMCA of Hong Kong, responded to this reviewResponded 17 April 2018

Dear Julieonvacation

Thank you very much for staying with us and for taking the time and effort to share your extensive review on Tripadvisor.

We are delighted to note that you enjoyed your stay with us and pleased to know that you have made the most of our convenient location which is just adjacent to the Tsimshatsui MTR subway station and just 3 minutes’ walk away from the Star Ferry.

Your observation on the temperature of our air-conditioning system is very much appreciated, it has been adjusted by our Engineering Team. Meeting the expectations of our Guests will always be our uppermost priority, and your feedback has certainly been most helpful in ensuring our future improvements.

It has been a great pleasure serving you and we really look forward to your next visit soon.

Best regards

Kenneth Yong
General Manager

18TA070

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Reviewed 11 April 2018

''I stayed YMCA with my wife last Chinese New Year holiday. We really enjoyed and loved. Staff was helpful. Especially housekeeping was very friendly and genial. We chose here because of location. We didn't want waste our time on the way. Everywhere just 5 min by foot. (MTR, Boat, Shopping Malls etc.) It is not luxury hotels but really feel comfortable and relax. If we came HK again we will choose directly here blindfolded.. :) ''

Room Tip: - Partial sea view rooms have really nice view. - Quiet and so clean. - Modern decorated.
  • Stayed: February 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Atakan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCA_of_Hong_Kong, General Manager at The Salisbury-YMCA of Hong Kong, responded to this reviewResponded 13 April 2018

Dear Atakan A

Thank you very much for staying with us and for taking the time and effort to share your generous review and endorsement on Tripadvisor.

We are delighted to note that you enjoyed your stay with us and pleased to know that you have made the most of our convenient location which is just adjacent to the Tsimshatsui MTR subway station and just 3 minutes’ walk away from the Star Ferry.

We are also very thrilled to note that our Housekeeping colleagues have made an impression on you. It is indeed very encouraging and motivating for us to receive such wonderful feedback. I will surely share your generous compliment with the team. Meeting the expectations of our Guests will always be our uppermost priority, and your feedback has certainly been most helpful in ensuring our future improvements.

It has been a great pleasure serving you and we really look forward to your next visit soon.

Best regards

Kenneth Yong
General Manager

18TA067

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Reviewed 10 April 2018

I really liked the hotel room, the Cafe for breakfast, and the location. We stayed in a family suite which was excellent.

But the service at the concierge was terrible! I asked a member of the staff who was standing next to my luggage if they knew where the owner of the luggage was. He responded that he didn't know. I told him that it was my luggage and I asked if he knew where my husband was who ordered the luggage to be taken down during checkout. The concierge responded, "So?". I found my luggage unattended in the lobby and wanted to know why it was there. This guy who was in a cardigan sweater working the morning of April 7 didn't have a name tag. After a few minutes, he says, " Can I call up to your room for you?" I think that he realized his rudeness but he still wasn't helpful. He was clueless and had no idea about to speak with guests. It's too bad since this was my last interaction with someone from that hotel because we did like our stay and loved our view of the harbour.

  • Stayed: April 2018, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank AJ V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCA_of_Hong_Kong, General Manager at The Salisbury-YMCA of Hong Kong, responded to this reviewResponded 13 April 2018

Dear AJ V

Thank you very much for staying with us and for taking the time and effort to share your review on Tripadvisor.

We are very thrilled to note that you loved the view of Victoria Harbour from your room and pleased to know that you have made the most of our convenient location which is just adjacent to the Tsimshatsui MTR subway station and just 3 minutes’ walk away from the Star Ferry.

We have taken note of your comments on our Concierge Staff. Our Director of Rooms has reviewed this matter with the Concierge team and will endeavor to provide the best service to our guests and make improvements.

Please accept my sincere apologies for the inconvenience and annoyance caused. We endeavor to provide the best service to our guests. Nevertheless, it is obvious from your comments that there are gaps. We will focus on making improvements and staff training. Meeting the expectations of our Guests will always be our uppermost priority, and your feedback has certainly been most helpful in ensuring our future improvements.

It has been a great pleasure serving you and we really look forward to your much valued patronage again in the very near future.

Best regards

Kenneth Yong
General Manager

18TA066

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2018 via mobile

I highly recommend booking here. Get a room with a view. You can see the harbor. This hotel is also close to the MTR, easy to access from the airport express free shuttle bus, close to the star ferry and shopping in Tsim Tsa Tsui. The room was nice and no complaints. A bit of advice - book on their website, it advertises better prices and if you book direct you can get a few welcome gifts like 1 free buffet breakfast, one free welcome drink, coupons, etc.

Stayed: March 2018
Thank Lisamb1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCA_of_Hong_Kong, General Manager at The Salisbury-YMCA of Hong Kong, responded to this reviewResponded 16 April 2018

Dear Lisamb1

Thank you very much for staying with us and for the generous review and endorsement.

We are very delighted to note that you enjoyed your stay with us and that you took the witty option of booking with us directly to enjoy the numerous privileges offered to our guests.

Meeting the expectations of our Guests will always be our uppermost priority, and your feedback has certainly been most helpful in ensuring our future improvements.

We are always willing to go the extra mile to create a memorable occasion for our Guests, so it is very rewarding to hear that our efforts have paid off. Your kind words will certainly motivate and encourage our team as we continue on our quest for service excellence.

It has been a great pleasure serving you and we really look forward to welcoming you back soon.

Best regards

Kenneth Yong
General Manager

18TA064

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2018 via mobile

Hotel location is very good. Rooms and cleaning are good

Service is average or below average. Arrogant attitude and not very service minded.

Hotel has no bar. The restaurant has pretty good pricing ( 80-90 for breakfast) but is pretty boring and average quality.

The pool and recreation area seems to be more for locals than Hotel guests. We couldn’t even see it when we asked.

Had higher expectations after seeing the ratings. For me this is maximum an average place in HongKong.

I Rate it at *** thanks to its location and rooms.

Stayed: April 2018, travelled with family
Thank johan n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YMCA_of_Hong_Kong, General Manager at The Salisbury-YMCA of Hong Kong, responded to this reviewResponded 10 April 2018

Dear johan n

Thank you very much for staying with us and for taking the time and effort to share your review on Tripadvisor.

We have taken note of your comments on the attitude and lack of hospitality from our team. Our managers will certainly look into it and make improvements. We endeavor to provide the best service to our guests. Nevertheless, it is obvious from your comments that there are gaps. We will focus on making improvements.

Your comments on our restaurant are also very much appreciated. Our Director of Food & Beverage will look into it and make improvements.

Meeting the expectations of our Guests will always be our uppermost priority, and your feedback has certainly been most helpful in ensuring our future improvements. It is only through constructive criticism and feedback from caring guests like yourself that any good hotel can grow and improve upon the guest experience.

It has been a great pleasure serving you and we really look forward to your much valued patronage again in the very near future.

Best regards

Kenneth Yong
General Manager

18TA063

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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