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Reviews (4,626)
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Reviewed 11 April 2017

The room is spacious. Shopping Centre is connected to the hotel. Easy excess to train station. Breakfast with some halal dishes prepared for Muslims. If you are hungry, you can always order ala carte Halal food from the restaurant. The price can be on high side though but its tasty.

Room Tip: Comfortable rooms with Halal options for Muslim traveller
  • Stayed: May 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank FazliMakali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eBusiness_Team, General Manager at Royal Plaza Hotel, responded to this reviewResponded 12 April 2017

Dear Fuzzii L

Thank you for your compliments and feedback. We are delighted to know you have enjoyed your stay with us at Royal Plaza Hotel. It has been our pleasure to have you as our guest. We look forward to welcoming you back soon.

Wishing you a wonderful festive holiday.

Yours sincerely
C.F. Wong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2017 via mobile

Hotel was nice. Room very clean and comfortable, stayed in family suite with four people. Very family orientated. Breakfast was decent Situated in a large mall. Public transportation is easily accessible.

Stayed: April 2017, travelled with family
Thank Ann_Miami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eBusiness_Team, General Manager at Royal Plaza Hotel, responded to this reviewResponded 12 April 2017

Dear Ann_Miami

Many thanks for your excellent review! It is great to know that you enjoyed all aspects of Royal Plaza Hotel. We hope to see you again soon, and please do not hesitate to let me know if I can be of any assistance with your future stays.

Kind regards
C.F. Wong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2017 via mobile

We went to HK to visit the garments wholesome market and stayed at Royal Plaza hotel for 5 nights. First impression of hotel on arrival was not that fantastic. There was a long queue at the check in counter, and all seats at the lobby were occupied. People are loitering at the lobby area with no apparent reason which made it seemed lower of it's class. Room is of decent size, and best part is free wifi plus free use of handy phone. Hotel next to one shopping mall and train station. Walking distance to shops and eateries. Free bus transfer to main MTR station and shopping Malls at designated timings. Restaurant at level 2 of hotel serves buffet lunch and dinner and if you are a fan of Japanese cuisine, you will like it.

Stayed: April 2017, travelled on business
1  Thank Eyfashionaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eBusiness_Team, General Manager at Royal Plaza Hotel, responded to this reviewResponded 11 April 2017

Dear Eyfashionaire

Thank you for posting a review of your stay at Royal Plaza Hotel.

We are delighted that overall you were happy with the guest room. However, we are sorry that you found the hotel to be too busy during the time of your visit. I have shared your feedback with the teams concerned for review, as we endeavour to continuously improve our service and procedures.

We very much look forward to welcoming you back on your next visit to Hong Kong. Thank you once again for taking the time to share such valuable feedback.

Yours sincerely
C.F. Wong

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Reviewed 10 April 2017 via mobile

The location of this hotel is good but not very friendly for toddler age. More catered to older aged group .very nice room n cosy.

Quite disappointed on the part when the bell man were waiting at the door for tips after sending our luggage up to our room. He won't go until I tipped him.

Stayed: April 2017, travelled with family
2  Thank Jean Caiyun L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eBusiness_Team, General Manager at Royal Plaza Hotel, responded to this reviewResponded 11 April 2017

Dear Jean Caiyun L

Thank you for taking the time to write a review about your stay with Royal Plaza Hotel.
We are deeply concerned to know that we have fallen short of your expectations in some areas. Please rest assured that we will look into the issues to improve our services. I am really thankful for your feedback, and I hope to see you again soon!

Warm regards
C.F. Wong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2017

The following is a thank you letter / review that I had sent to the Club Floor management:

Dear Royal Plaza Hotel,

Re: Club Floor - Rm. 1818 - March 23rd - April 6th 2017

Thank you so very much for a lovely 2-week stay at your hotel.

With our early arrival (600) and late departure (1730), our requests for early check-in (1130) and later check-out (1300) was efficiently accommodated. We couldn't have been happier with this after the long 15.5 hour flight plus the waiting at the departing and arriving airports. Not having to check-in at the front lobby was a bonus; we were quickly brought up to the 19th floor once the lobby realized that we had reservations on the Club floor.

Being on the club floor gave us many amenities that my family and I really appreciated. We made great use of the breakfast, afternoon tea and cocktail hour offerings. After a long day in Hong Kong or just a break during the afternoon, the peace and quiet of the club floor is most refreshing and liberating. Our favourite server was David, he is most pleasant, efficient, and was always attentive to our needs whenever we visited the Club floor. He gave numerous helpful tips when asked to enhance our experience in Hong Kong. The food selection and quality offered on the club floor was very good to say the least; we had very little reason to visit the 2nd floor buffet for breakfast though we did try it on several occasions for a change of pace. For me the gem of the food and drink was the Hong Kong tea. After awhile, we were being served this delicious tea even when it wasn't being generally offered. Thank you so very much to the attentive staff catering to our needs and desires.

The housekeeping staff was efficient and quiet. We would leave everyday by late morning and upon our return, whether in a couple of hours or by evening, the room was spotless and fully replenished with consumable amenities again. Love the fact of having a kettle and an expresso machine. The greatest amenity that came with the room was the removable smartphone - we used it daily and was indispensably valuable in our navigation of Hong Kong. Our only complaint albeit a small one is the lack of drawer/storage space for our clothes - only two small drawers under the safe. Perhaps this can be remedied in the hotel's next renovation. The safe itself was very spacious and accommodated a large laptop - very handy. The bed and pillows was just firm enough for our liking; and the washroom was well-appointed and spacious. The room size was perfect for our family of three; we did not feel any sense of claustrophobia - Something that had bothered my wife and I greatly the last time we visited Hong Kong and stayed at the Kowloon Hotel.

The gym on the 8th floor was sufficiently equipped for my workouts; something I must have in all my travels. The equipment is top-notch and the gym was spacious and clean. As well, the staff was most cordial. It is the best hotel gym in all my travels. Kudos to the hotel for allocating such space and high-end equipment in a city where space is a rare commodity.

The officers on the Club floor were most accommodating, friendly and extremely helpful. My sincerest gratitude to Jen and Kiki whom went beyond their call of duty to cater to our needs, and answer our many questions (others I have not mentioned as I didn't get their names - perhaps their name tags can be made a little larger for ease of recognition.)

Lastly, I like to add that I would greatly recommend your hotel to anyone. Would love to come back very soon to your fabulous hotel and reserve on the Club floor.

Thank you to everyone for making our vacation is a most memorable one.

Yours very truly,
The Lau Family (Nikolai, Sue & Katrina)

Room Tip: "Go with the club floor plan ... you can't go wrong here"
  • Stayed: March 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank doodoowah57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
eBusiness_Team, General Manager at Royal Plaza Hotel, responded to this reviewResponded 11 April 2017

Dear doodoowah57

Thank you for your compliments and feedback. We are delighted to know you have enjoyed your stay with us at Royal Plaza Hotel. It has been our pleasure to have you as our guest. Also, I have shared your suggestion with the teams concerned for review.

We look forward to welcoming you back soon.

Yours sincerely
C.F. Wong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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