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Reviewed 14 December 2015

Great location for shopping and food. Room is clean and service is alright. Great band performing in Martini Bar. Vietnamese restaurant service is very poor. I was having lunch there and asked for cut chillies, they waiter was giving me attitude. The chillie was given to me after my meals.

Stayed: December 2015, travelled on business
Review collected in partnership with this hotel
2  Thank mayg91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keven C, General Manager at The Royal Garden, responded to this reviewResponded 15 December 2015

Dear mayg91

Thank you for taking the time to share the thoughts about your time at The Royal Garden. The compliments to the hotel is very much appreciated.

Your comments over the service at the Vietnamese restaurant is of our utmost importance. The information you have provided us will be shared with all concerned Department Heads. Changes and improvements will be implemented wherever possible or practical.

We look forward to seeing you back and welcoming you at The Royal Garden in the soonest future.

Yours sincerely,

Keven Chan
Vice President & General Manager
The Royal Garden

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2015

By far my greatest hotel experience ! All the hotel staff were friendly and nice especially front desk Ms. Yan Lo she was beyond awesome !! One small problem was the room i was staying had cigarette kind of small, im not sure it was in the carpet or through the loud fans. Besides this it was an overall very very good hotel experience!!

Room Tip: great hotel!!
  • Stayed: December 2015, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Charlesiscool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keven C, General Manager at The Royal Garden, responded to this reviewResponded 14 December 2015

Dear Charlesiscool

Thank you for taking the time to share the thoughts about your time at The Royal Garden. The compliments to front desk - Yan is very much appreciated. Our team always strive to provide the best of experiences to our guests.

Your comments over smell in the room is of our utmost importance. The information you have provided us will be shared with all concerned Department Heads. Changes and improvements will be implemented wherever possible or practical.

We look forward to seeing you back and welcoming you at The Royal Garden in the soonest future.

Yours sincerely,

Keven Chan
Vice President & General Manager
The Royal Garden

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2015

Great location in TST. Rooms are way nicer than Kowloon Sheraton!). Japanese rest is excellent as is Sabatini's, the old school Italian rest w/Philippine mariachi singers!
Have stayed here for at least 4 yrs of being at The Sheraton and The ShagrLa (nice but expensive!)

Stayed: December 2015, travelled on business
Review collected in partnership with this hotel
Thank andrewcI7543ZA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keven C, General Manager at The Royal Garden, responded to this reviewResponded 14 December 2015

Dear andrewcI7543ZA

Thank you for taking the time to share the thoughts about your time at The Royal Garden. The compliments to our hotel is very much appreciated. Our team always strive to provide the best of experiences to our guests.

We look forward to seeing you back and welcoming you at The Royal Garden in the soonest future.

Yours sincerely,

Keven Chan
Vice President & General Manager
The Royal Garden

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2015

Very nice and clean hotel. Near subway and many other attractions in TST. Many stores inside hotel, high end and mid ranged. Staff was very friendly and English speaking. Will definitely be staying here on my next trip to HK.

Stayed: December 2015, travelled as a couple
Review collected in partnership with this hotel
Thank aldridge57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2015

Nicely refurbished, close to Star Ferry, with excellent restaurants. The rooms, though a bit cramped, are well thought out and equipped. Rooftop pool is a great feature of this hotel, with lap swimming from 6:45 AM to late evening.

Room Tip: Superb heated outdoor pool for lap swimmers!
Stayed: December 2015, travelled on business
Review collected in partnership with this hotel
Thank Jajayja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keven C, General Manager at The Royal Garden, responded to this reviewResponded 10 December 2015

Dear Jajayja

Thank you for taking the time to share the thoughts about your time at The Royal Garden. The compliments to our hotel is very much appreciated. Our team always strive to provide the best of experiences to our guests.

We look forward to seeing you back and welcoming you at The Royal Garden in the soonest future.

Yours sincerely,

Keven Chan
Vice President & General Manager
The Royal Garden

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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