Stayed 1 night at a new renovated guestroom in Sept 2020. Spacious area and long working desk which fit business travelers. Bright and modern design bathroom which make me feel comfort. A very nice experience for staying, will return back for relax again!
Improvement:
- room number is hard to see
- a bit far away from main shopping centre
Dear Valued Guest,
Thank you for staying at Park Hotel Hong Kong recently and for taking the time to share your experience with us. We are delighted that you were satisfied with the guest room.
We have noted your valuable feedback on your impression on the hotel location and room number plate. As generally commented by our guests, the convenient location of the hotel has provided ease and convenience to their different travelling needs. Meanwhile, we are sorry if the room number plate has caused inconvenience to you. Please rest assured that we will make every effort to seek continuous improvements in providing our guests with the best service experience.
Once again, thank you for your time. We look forward to welcoming you back soon.
Warmest regards,
Michelle Mak
Hotel Manager
Park Hotel Hong Kong
It was unfortunate that my visit coincide with Coronavirus swamping Hong Kong. They have an entrance on Cameron Street which was closed to control the crowd entering the hotel and with one entrance, it makes checking human temperature easier to manage.
It is actually a very old hotel, thus rooms are large for Hong Kong standard with all you want in a 4-star hotel.
My only bad experience was when the front desk called me when I was asleep informing me that housekeeping wants to deliver my laundry but they can't because I've a DO NOT DISTURB sign on. Can you imagine that. They do not understand what is DNS, waking me up to inform me that. Yes, I was pissed.
Dear Mr. Liew,
Thank you for staying at Park Hotel Hong Kong during your recent visit. We appreciate you for taking the time to share your experience with us.
We truly appreciate your valuable feedback on the laundry incident. We have addressed the issue with the concerned department on the shortfall in service standard. The entire Front Office team has been reminded on the proper handling procedure of guest laundry, including returning the laundry items to guest. Please rest assured that we will make every effort to seek continuous improvements in serving our customers satisfactorily.
We take all guest comments very seriously and once again, we apologize for the unpleasant experience you had on your last stay. We certainly look forward to having another privilege of welcoming you back in the near future.
Warmest regards,
Michelle Mak
Hotel Manager
Park Hotel Hong Kong
Rooms are nicely furnished and spacious for hong komg .noce and modern decor .
Infortunately the restaurant seems closed for renovations .
Good quality toiletries and fast wifi was appreciated.highly recommended
Dear Mr. Ronnie,
Thank you for choosing Park Hotel Hong Kong as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience on TripAdvisor. It is our honour to have brought you an enjoyable experience and your positive feedback will certainly motivate our team to keep on doing our best. We look forward to welcoming you back in the near future.
Warmest regards,
Michelle Mak
Hotel Manager
Park Hotel Hong Kong
Friendly staffs and Hotel room is clean. Gd impression for my first time staying in Park Hotel. Though need to walk abit to reached the hotel but it’s just a straight walk once out fr the mtr TST exit A2 (if I remember clearly).
Dear Valued Guest,
Thank you for choosing Park Hotel Hong Kong as your preferred choice of accommodation during your recent visit, and for taking the time to share your experience on TripAdvisor. It is a pleasure to learn of your satisfaction with the hotel’s location, guest room, cleanliness and overall service. We are happy to receive such recognition and have shared your kind comments with our team.
At Park Hotel Hong Kong, we endeavour to bring joy and love to all our guests. We look forward to welcoming you again soon.
Warmest regards,
Michelle Mak
Hotel Manager
Park Hotel Hong Kong
when i checked in Zoe told me that the hotel has stopped the handy phone service. I had booked this hotel for this purpose only as i had to make important international calls.
i told Zoe that websites still show that park is providing the handy phone
she replied show me where!!!
i was tired and asked for you, Michelle Mak, but she said you are not on duty !
So after a shower i came down and asked for the manager on duty. Mickey the receptionist said that she was the manager !
i told her about the issue and she also said show me !!
WHY IS THE ONUS ON THE GUEST TO PROVE IT!!
ANYHOW I TOLD MICKEY TO CHECK BOOKING .COM
SHE TAPPED ON HER COMPUTER AND THEN SAID OK I WILL GIVE YOU A ONE DAY SIM CARD.
i went for lunch and came back to the room where i found a note to call reception.
when i called i was told that the SIM is only local and no Intl calls can be made.
Great!!!!
thank you park for cheating all the way !!!!
Dear Mr. Shankar,
Thank you for returning to stay with us recently and taking the time to share your experience with us. We were disappointed to learn of your unpleasant experience and would like to extend our sincere apologies for your disappointment and the inconvenience caused you.
We have noted your valuable feedback on the handy phone service and the staff service you have encountered. We regret that handy phone service has been suspended due to the service provider ended the service unexpectedly and we are sorry that this information was not updated on Booking.com though we have informed our business partners instantly. We have reported this case to Booking.com right after receiving your review and they have immediately updated this information. From our findings, our Front Desk staff has left a message to you regarding the one day tourist prepaid sim card, which guests can enjoy the services of making unlimited local calls as well as international calls via Whatsapp by using the data of sim card or connecting hotel’s free wifi. Meanwhile, all frontline staff have been reminded to behave in friendly, courteous and helpful manner on every contact towards guests and consistently maintain service quality in high standard. We will certainly enhance the customer service skills of our staff through appropriate trainings.
We take all guest comments very seriously and once again, we apologize for the inconvenience you had on your last stay and hope these incidents will not deter you from using our hotel. We certainly look forward to having another privilege of welcoming you back in the near future.
Warmest regards,
Michelle Mak
Hotel Manager
Park Hotel Hong Kong
