Dear Valued Guest,
Thank you for staying at Park Hotel Hong Kong during your recent visit and for taking the time to share your experience with us. We are delighted that you were satisfied with the hotel’s location, guest room, cleanliness and overall service.
We have noted your valuable feedback on your impression on the hotel’s entrance and power plugs in guest room, and regret that both aspects did not meet your expectation. For the convenience of our guests, a location map is available on our hotel website in which the location of various MTR station exits and our hotel are indicated. You are very welcomed to contact our hotel for assistance should you require any information before arrival and we are very pleased to provide further assistance. For the availability of power plugs near the beds, we are sorry for the inconvenience that has caused you. In order to provide all our guests with a comfortable stay, we have planned to add power plugs near the beds in the coming room renovation project.
Your valuable comment on the breakfast buffet is appreciated and we have shared your comment with our Food and Beverage Manager and chef to ensure our food presentation and quality are consistently maintained in high standard and meet guest expectation. We are committed to providing our guests with superior service to ensure their visit is the best it can be. You are always welcome to contact our café staff for assistance if you have any requests or needs. Please rest assured that we will make every effort to seek continuous improvements in providing our guests with the best service experience.
Once again, thank you for your time and we certainly look forward to having another privilege of welcoming you back in the near future.
Warmest regards,
Michelle Mak
Hotel Manager
Park Hotel Hong Kong