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Sightseer62853063434
Hong Kong, China

Terrific service

5.0 of 5 bubblesReviewed 11 Jul 2021
The staff really made the stay. They were excellent at every turn, they really looked after us. The club lounge is excellent and the pool and all the other facilities are terrific. We had a great time and we will be back.
Date of stay: July 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Langham Hospitality Group
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CDHKG Management, Owner at Cordis, Hong Kong by Langham Hospitality Group, responded to this review
Responded 13 Jul 2021
Dear Sightseer62853063434,

Thank you for your review and wonderful words of praise for our Cordis Team!
I am thrilled that your stay was so memorable and we hope to have the opportunity to welcome you back again soon.

Regards,

Jill Brahimi
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (5,251)
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Reviewed 11 July 2021 via mobile

Firstly, we did appreciated for the front desk staff Mr Duncan to arrange a lovely room to us on 21/F with early check-in due to carrying a little baby. Moreover, Duncan was really helpful and followed up on the room cleaning by a sweetie call. Honestly appreciated on what Cordis has this gorgeous staff!!

Unfortunately, a small construction outside our room to make us inconvenience. After contacted, hotel staff re-scheduled our room to upper floor with an upgrade. Glad to hear from the hotel staff on the hurry rearrangement. We did spend a lovely night although little mess on yesterday.

However, you know, but I do know Cordis entitled a 5-stars hotel which is no doubt Codis is the best hotel in MongKok and Yau Mei Tei districts, even Prince Edward. In fact that, we are not surprised on the oily tea cups in the room. Um….. on the other issue is the fridge not cold, even cool enough to store my milk which is quite disappointing me. I thought maybe too much beverages inside so I took some out last night, but my dessert, baby purée and milk all are sweating what I discovered this morning. Speechless 😶.

This is the second time we stayed in Cordis in 2021, I can say at least last time we didn’t face the problems how close and directly affect us. 🙈🙈🙈

Room tip: It is still worth to stay because of the friendly staff!!!
Date of stay: June 2021
Trip type: Travelled with family
1  Thank Johnson L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CDHKG Management, Owner at Cordis, Hong Kong by Langham Hospitality Group, responded to this reviewResponded 13 July 2021

Dear Johnson L,

Thank you for your review and feedback after your recent stay with us.
I am truly sorry that you encountered some challenges during your visit however I am delighted that Duncan's genuine heartfelt service & helpfulness left such a lasting impression with you. I hope we will have the opportunity to welcome you back in the future please do contact me directly at cdhkg.hotelmanager@cordishotels.com should you return so I may ensure a smooth & positive stay experience.

Regards,

Jill Brahimi
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2021 via mobile

It was a wonderful experience to dine at Ming Court of Cordis Hotel tonight with our family to celebrate the birthday of our daughter.The food was excellent , the service was so warm and friendly especially thanks(big thank you) to manager Mr. Jackel Yip for arranging everything for my family and also the warm welcome of the valet parking team downstairs. We do appreciate it very much
Mrs Ho

Date of stay: June 2021
Trip type: Travelled with family
Thank ShirleyL2394
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CDHKG Management, Owner at Cordis, Hong Kong by Langham Hospitality Group, responded to this reviewResponded 13 July 2021

Dear ShirleyL2394,

Thank you for sharing your positive experience on Tripadvisor.

We're delighted that you had a wonderful celebration at Ming Court and glad
that Jackel had arranged everything to ensure you had a comfortable experience.

Thank you again and we hope to welcome you back again soon.

Kind regards,

Shane Pateman
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2021

This is the second time I stayed in this hotel within three months and Trip Advisor refused me to put up comments under the same account. So I have to use my wife's. The hotel service teams are impeccable. And this is the main reason I returned to this hotel. Food in the Place is also good. I would really recommend other guests to pick this hotel over Four Seasons (service team is not really serving you), JW Marriot and Disneyland

Date of stay: June 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Langham Hospitality Group
Thank c0rdisfans
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CDHKG Management, Owner at Cordis, Hong Kong by Langham Hospitality Group, responded to this reviewResponded 5 July 2021

Dear c0rdisfans,

Thank you for taking the time to leave us a review and choosing to stay with us again.

I'm very pleased to that you had another great staycation with us and thank you for recommending us on Tripadvisor!

Kind regards,

Shane Pateman
Managing Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2021

Despite being in the middle of busy Mongkok, stepping into the hotel was like entering an oasis. Staff were professional, courteous and efficient, without being over-bearing. The Cordis is a great escape from the hustle and bustle.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Langham Hospitality Group
Thank chensquared
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CDHKG Management, Owner at Cordis, Hong Kong by Langham Hospitality Group, responded to this reviewResponded 2 July 2021

Dear chensquared,

Thank you for your review.
I am thrilled that you enjoyed your time with us in the Heart of Mong Kok and that the Cordis Team created a warm and wonderful stay experience for you. We look forward to having the opportunity to welcome you back again soon!

Regards,

Jill Brahimi
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2021

I stayed in Cordis hotel for 4 nights at the second week of June with club access and felt so at home and would definitely come back again. I have stayed in Cordis before and always find it every economical, comfortable and simply sweet and wonderful. The club access provided me a lot of great space and area to work while enjoying a class of wine and a cup of coffee , the view is simply fantastic especially witnessing the sunset is a joy . The breakfast buffet is quite nice with fresh squeezed juice. I also wanted to take this chance to thank several wonderful staffs that made this stay so special. Thanks to Jason Law, he is attentive to guests' needs and his authentic and kind demeanor soothes you and made you felt like home, thanks for his professional service and assistance :) I also want to thank the staffs at the Club Lounge, I have encountered several of them during the time while I stayed in Cordis and they are so very sweet and friendly. All in all, Cordis is worth the stay, I will come back again. Thank you all for your great hospitality.

Room tip: Club Floor
Date of stay: June 2021
    • Sleep Quality
    • Cleanliness
    • Service
Thank chachacha068
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CDHKG Management, Owner at Cordis, Hong Kong by Langham Hospitality Group, responded to this reviewResponded 3 July 2021

Dear chachacha068,

Thank you for your 5 bubble review and wonderful words of praise for Jason and the Club Team.
I am delighted that their heartfelt service created such a relaxing and comfortable experience for you.
We appreciate you choosing to stay with us for your 4 night staycation and we look forward to having the opportunity to
welcome you back again very soon!

Regards,

Jill Brahimi
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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