Great location, the family room was very comfortable even though it was very small. Nice and clean. Close to various types of cafes and restuarants. Also close to various markets like ladies st and sneaker st. Very close to Prince Edward stn. The cleaning stuff are very nice and cheerful. The porters also help us to get a large taxi and helped as with the luggage. The service was great. My family stayed there 4 times during Nov. It was a great place to stay. Highly recommended.

I was disappointed prior to my booking given that no one was answering my inquiries using their email address. I was also surprised that they pre-authorized the whole amount I will be paying from my Debit card, 3 weeks before my check-in. This is the first I experienced it, even though they indicate in their website that payment will be in the hotel. The whole amount for 8-nights of stay was deducted early on, so it was huge.

I was surprised also that the amount did NOT include breakfast, I thought it was automatically included when booking online (I searched for this option in their website but there is NONE). Their air freshener per floor really smells like cigarette smoke.

I stayed there for 8 nights, but my room was cleaned only twice. Very BAD. Though I met their room cleaners/staff, she was very nice. But the fact they only cleaned it twice for 8 nights, it has something to do with their service and culture. Mr. Kenny Yip was very nice and cool, I hope to get in touch with him to show my appreciation when he helped me upon leaving the hotel after check out.

I was living in one of the rooms on level 9 which was positioned back to back with another room separated by a thin wall. I could hear a conversation that was going on next door as the wall was so thin. About 3am in the morning I was woken up by noise coming from the other room. I was unable to sleep at all as they were awake for the whole night talking. Such a same this could have been a really good hotel experience but ruined as you can hear other people and other people can overhear your conversation.