Name: Bad Customer Service, Minimal Room Cleaning, Expensive.
Item: Metropark Hotel Mongkok
Rating: 1
Author: Ronald C

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William C

2

Reviewed 14 April 2023

Unable to sleep as the rooms are not noise cancelling. Other people can overhear your conversation. No privacy at all.

I was living in one of the rooms on level 9 which was positioned back to back with another room separated by a thin wall. I could hear a conversation that was going on next door as the wall was so thin. About 3am in the morning I was woken up by noise coming from the other room. I was unable to sleep at all as they were awake for the whole night talking. Such a same this could have been a really good hotel experience but ruined as you can hear other people and other people can overhear your conversation.

Room tip: If you want privacy and your conversations not overheard, this hotel is not for you.

Date of stay: April 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear WilliamC,

Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Hotel was take serious actions to prevent those kind of incidents happening again. Moreover, hotel management will review the products and procedures to maintain the quality services in order to provide a pleasant and comfortable stay for all our guests. Hope that you will give us the opportunity to better serve you in the near future.

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Danella G

1

Reviewed 9 April 2023

Extremely dirty

Extremely dirty hotel room in need of refurbishing. The housekeeping barely cleans the room and the whole floor stinks of cigarette. When we opened our bedside drawers it was full of used cigarette butts that housekeeping did not clean. Stains on the carpet, molds on the shower. Do not stay at this hotel!

Room tip: Do not stay here.

Date of stay: April 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear 390danellag,

Thank you for taking the time to share with us your recent experience after staying with us at the Metropark Hotel Mongkok. I am sorry to learn that our hotel was not able to meet your expectations during your recent stay, yet please rest assured the hotel management has well-received your feedback and necessary actions will be taken for improving the areas that you have concerned.

If you do have any further comments you would like to share please feel free to contact us directly, so that we can further discuss and continue to improve ourselves to serve you better in the future. We hope you will allow us another opportunity to show you our true hospitality.

Thank you again for your invaluable feedback and we wish to have the opportunity to serve your travel needs again in the future.

Best Regards,

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Frixme

Chengdu, China

14682

Reviewed 5 March 2023

Convenient and quiet

Location is the best argument for this hotel. The complimentary water and chilled cans of coke are also a very nice detail that not every hotel offers. The room are clean (but could be cleaner behind furniture).

The staff was very helpful when the wifi broke down in the room.

Overall a good and quiet stay. Nothing to complain about.

Date of stay: March 2023

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Dear Frixme,

Thank you for taking the time to share your experience with us!

We are pleased to know that our service team have been treating you well throughout the stay and I will ensure our housekeeping team to take extra attention on all areas in guestroom. We have already discussed the issue internally to ensure this doesn't occur again.

We all hope to welcome you back one day very soon again.

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Jessica F

1

Reviewed 21 February 2023

Excellent Service

I pick this hotel because of their convenient location. I can go to places from there easily. The hotel room is spacious and very clean. All the staffs, from front desk and concierge to house-keeping and restaurants, are very friendly and attentive. They always try their best to accommodate my needs and give me all the tips on getting around the city. I really appreciate the excellent service they provided and it's definitely worth more than I pay for.

Date of stay: February 2023

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Jessica F,
Thank you for your review regarding your recent stay at Metropark Hotel Mongkok. We are delighted that our hotel location had bring you convenience to explore Hong Kong as well as you have experienced our excellent guest service. We shall keep this up and assure your next stay will be an impressive one.
Once again, thank you for staying with us, we are look forward to having the opportunity to welcoming you back to our hotel in not distant future. Wish you all the best.

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Cal337

Hong Kong, China

3213

Reviewed 8 December 2022

Shockingly terrible

I thought this was a pretty serious hotel in a good location (love Prince Edward), and maybe it's because of the Covid times, but it's been really quite bad. Facilities like the gym and cafe are closed, I can understand that. The 2 Mbps wifi? I get better speeds at the free Pizza Hut wifi. They clean the rooms every 5 days, and there's just generally no service. The TV doesn't even have a channel that shows the world cup, which I didn't think was possible.

Date of stay: December 2022

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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Cal337,
Thank you for your recent stay with us and providing your feedback on TripAdvisor. Whilst I am pleased to hear of the positive comments on our convenient location are highly appreciated, please accept my sincere apologies for some flaws which caused inconvenience to you. Please be assured that we will take necessary steps to follow up on your highlighted points. It is through the feedbacks from our guests that we are able to constantly improve our level of service and I would like to thank you again for bringing your experience to our attention. We have taken note of your comment of the WiFi speed and maid service arrangement, we shall work this out with our relevant department to ensure guests’ satisfaction at all time.
Once again, thank you for staying with us, we are look forward to having the opportunity to welcoming you back to our hotel in not distant future. Wish you all the best.

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Bad Customer Service, Minimal Room... - Metropark Hotel Mongkok

Bad Customer Service, Minimal Room Cleaning, Expensive.

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