Location is the best argument for this hotel. The complimentary water and chilled cans of coke are also a very nice detail that not every hotel offers. The room are clean (but could be cleaner behind furniture).
The staff was very helpful when the wifi broke down in the room.
Overall a good and quiet stay. Nothing to complain about.
Dear Frixme,
Thank you for taking the time to share your experience with us!
We are pleased to know that our service team have been treating you well throughout the stay and I will ensure our housekeeping team to take extra attention on all areas in guestroom. We have already discussed the issue internally to ensure this doesn't occur again.
We all hope to welcome you back one day very soon again.
I pick this hotel because of their convenient location. I can go to places from there easily. The hotel room is spacious and very clean. All the staffs, from front desk and concierge to house-keeping and restaurants, are very friendly and attentive. They always try their best to accommodate my needs and give me all the tips on getting around the city. I really appreciate the excellent service they provided and it's definitely worth more than I pay for.
Dear Jessica F,
Thank you for your review regarding your recent stay at Metropark Hotel Mongkok. We are delighted that our hotel location had bring you convenience to explore Hong Kong as well as you have experienced our excellent guest service. We shall keep this up and assure your next stay will be an impressive one.
Once again, thank you for staying with us, we are look forward to having the opportunity to welcoming you back to our hotel in not distant future. Wish you all the best.
I thought this was a pretty serious hotel in a good location (love Prince Edward), and maybe it's because of the Covid times, but it's been really quite bad. Facilities like the gym and cafe are closed, I can understand that. The 2 Mbps wifi? I get better speeds at the free Pizza Hut wifi. They clean the rooms every 5 days, and there's just generally no service. The TV doesn't even have a channel that shows the world cup, which I didn't think was possible.
Dear Cal337,
Thank you for your recent stay with us and providing your feedback on TripAdvisor. Whilst I am pleased to hear of the positive comments on our convenient location are highly appreciated, please accept my sincere apologies for some flaws which caused inconvenience to you. Please be assured that we will take necessary steps to follow up on your highlighted points. It is through the feedbacks from our guests that we are able to constantly improve our level of service and I would like to thank you again for bringing your experience to our attention. We have taken note of your comment of the WiFi speed and maid service arrangement, we shall work this out with our relevant department to ensure guests’ satisfaction at all time.
Once again, thank you for staying with us, we are look forward to having the opportunity to welcoming you back to our hotel in not distant future. Wish you all the best.
Metropark Hotel Mongkok, which provide smooth services, is a superb staycation hotel during covid19. Room is very clean and tidy.
Especially, the front desk staffs in hotel are willing to coordinate with guests flexibly since I have had a special request that have mentioned when I made the booking, and the staff have fulfilled my request perfectly and considerably upon check-in. I’d like to give a special shout out to Thomas Chan at the front desk, very attentive and courteous. The only drawback is the hotel decorations seems obsoleted as compared to other hotels.
Overall, quite good. I'm sure many people love this hotel for the convenience. I thoroughly enjoyed two nights of bliss, would be happy to return any time.
Dear Lucas C,
Thank you dearly for the 5-star rating and sharing such a wonderful review after your stay at Metropark Hotel Mongkok. We are glad that you have experienced our excellent guest service.
The front desk team including Thomas Chan our Senior Guest Services Manager will be overjoyed to hear your comments about them! We shall keep this up and assure your next stay will be an impressive one.
Moreover, concerning the adverse comment regarding hotel decorations you had mentioned in your review, it will be included in our future improvement plan.
Once again, thank you for staying with us, we are look forward to having the opportunity to welcoming you back to our hotel in not distant future. Wish you all the best.
Pro:
location; nice and helpful staff; restaurant on the first floor offers authentic dim sum.
Con:
They gave me a room on the 4th floor first, the whole floor including the room filled with extremely strong smell of cigarette even though I requested a non smoking room. Then they moved me to the 11th floor, it did smell better with quite a few air purifiers working constantly. Still you can smell it. If this bothers you, don’t come.
The whole place is dated with stained carpet.
A surprise came to me at check out is a 20HKD bill for 4 local phone calls I made to agencies related to Covid procedures. I didn’t see anywhere posted in the room. They told me it’s one of those fine prints when I agreed to use the WIFi. OK, I guess that’s my fault..
Dear Ms, yingchun y,
Thank you for your recent stay with us and providing your feedback on TripAdvisor. Whilst I am pleased to hear of the positive comments on our services and convenient location are highly appreciated, please accept my sincere apologies for some flaws which caused inconvenience to you. Please be assured that we will take necessary steps to follow up on your highlighted points. It is through the feedbacks from our guests that we are able to constantly improve our level of service and I would like to thank you again for bringing your experience to our attention. We have taken note of your comment of the unpleasant smell and carpet problem, we shall work this out with our Housekeeping team to ensure guests’ comfort at all time.
Once again, thank you for staying with us, we are look forward to having the opportunity to welcoming you back to our hotel in not distant future. Wish you all the best.
![The Club Floor Room at the Royal View Hotel [subsidiary of Sunhung Kai Properties Ltd]](https://dynamic-media-cdn.tripadvisor.com/media/photo-o/0a/1d/84/17/club-floor-room--v10077887.jpg?w=800&h=800&s=1)
