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Reviewed 6 June 2016 via mobile

We were booked for a 3 night stay at the Metropark Hotel in Mongkok. We arrived at just after midday and had quite a bit of luggage and the porter did absolutely nothing to help us let alone even open the door for us.

Check was relatively smooth but took way longer than it should have for a process that was already complete but for some unknown reason she was stalling us and not giving us our room key.

After getting our key we made it to our room which was a standard room rate and it was a little small but very cosy and very clean.

After unpacking and freshening up we decided to explore the area and realised we had not chosen a great location other than shopping and eating the area provided nothing else at all.

Even though it is situated on a very busy road that has many busses stopping outside or passing by none of the taxis we took seem to know the hotel or the road it's situated on.

We never tried the restaurant or any other facility within the hotel.

Next time we'll stay in a more versatile area.

But if shopping is your thing then I would not fault this hotel.

Date of stay: June 2016
Trip type: Travelled as a couple
1  Thank hungerbuster99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomersCare, Manager at Metropark Hotel Mongkok, responded to this reviewResponded 6 June 2016

Dear hungerbuster99,

Thank you for your review. It was indeed our pleasure to have you stayed with us. We also appreciated that you let us know the shortcomings as highlighted in which we have already taken steps to address those issues for betterment.

Let’s assured that every effort will be made to improve our service standards.

We look forward to welcoming you and your family back the Metropark Hotel Mongkok in near future.

Best regards,

Metropark Hotel Mongkok

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 May 2016

Location of this hotel is perfect. It's near the GoldfishMarket/Ladies Market/Sneakerstreet and if you walk down Nathan Road then you can walk to the famous Nightmarket. The nearest MTR is Prince Edward Station.
Service at the hotel could be nicer. The room itself was good, it was renovated so it was very clean. The reception only forgot to tell us that they're still busy renovating so at 8am you hear them with the drill.

Date of stay: May 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Micalkey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomersCare, Manager at Metropark Hotel Mongkok, responded to this reviewResponded 1 June 2016

Dear Micalkey,

Thank you for taking your time in writing the review and the comments regarding your staying experience in our hotel.

It's our pleasure to hear the location of the hotel brings convenience to you and sorry to hear the drilling noise caused disturbing at morning.

Concerned departments had been informed to avoid further disturbance to guest again in the morning.

We look forward to welcoming you and your families back to Metropark Hotel Mongkok again in near future.

Best regards,

Metropark Hotel Mongkok

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Reviewed 26 May 2016

I booked this place at USD80 per night for two nights via booking app. You can buy the buffet breakfast voucher from the front desk the night before at HKD 80 which is excellent value as the breakfast is a good spread.

It is walking distance to the famous shopping area of Lady Street and Shoes Street. And the subway station is only about 200meters away. Easy to travel around. Room is of good size given that most hotels in Hong Kong have small rooms, this hotel's room are decent at about 18 square meters. Only slight issue was that I was given a room with connecting doors which although are closed, carry the voices and noises of the next room. Nothing serious, a few bangs on the door solved the problem.

Room tip: Rooms away from the lift, i.e. at the two ends, as the corridor is narrow and voices and noises in the corridor travel into the room.
Date of stay: May 2016
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank Newwit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomersCare, Manager at Metropark Hotel Mongkok, responded to this reviewResponded 27 May 2016

Dear Newwit,
Thank you for taking the time to tell us about your experience at our hotel. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

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Reviewed 6 May 2016

We booked the newly renovated room, rooms were very clear and modern. Rooms were not big but definitely not the nightmare shoebox rooms in HK, it was a reasonable size. Since the rooms were newly renovated there is no complains at all.

The location is pretty good. Airport bus stop towards airport just at the entrance, but coming from the airport, the bus stop is pretty far away. MTR station is not far away. You may also take a stroll around Mongkok area, Langham is only 10 mins away. The hotel is located at a quieter spot. You may find bus services/tour service on the next street. There are alot of buses to China on the next street. Even money changers.

There's also macdonalds, 7-11 and a vegetarian restaurant nearby.

Overall was a pretty nice stay, except that the hotel staffs are not always that smiley.

Room tip: Get the renovated room
Date of stay: June 2015
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank hhtebaz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomersCare, Manager at Metropark Hotel Mongkok, responded to this reviewResponded 29 May 2016

Dear Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel. We will keep providing the qualified product and service. Welcome to choose our hotel again!

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Reviewed 4 May 2016

The location was good, very near to the subway. There is a hotel express bus arrive directly at the hotel. The room was simple but spacious. There is quite a lot of eateries nearby. Walking distance to Mongkok.

Date of stay: June 2015
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Rok Ting T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CustomersCare, Manager at Metropark Hotel Mongkok, responded to this reviewResponded 29 May 2016

Dear Guest, Thank you for your honest feedback. We take our guests feedback very seriously especially. We will keep doing the right things and keep moving on improving guests' experience. Hope you could come back again; your concerns are being addressed as we speak and we will make sure you have a better stay.

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