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Reviewed 2 January 2022

It's a good hotel with convenient transport. There were many foods near hotel. Highly recommend to stay when you consider another hotel. Also, the customer service in the hotel is out of expectation. The breakfast of the hotel was good and many choices.

Date of stay: December 2021
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Review collected in partnership with this hotel
Thank kitkit3003
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eaton Team, Marketing at Eaton HK, responded to this reviewResponded 3 January 2022

Hi kitkit3003,

Thanks for taking the time to write us this review!

Happy to hear you liked our location and our customer service. Feel free to come back anytime to dine at The Astor, as we're always doing new exciting buffet promotions with different themes! We've got more information on The Astor's Instagram, feel free to check it out.

We look forward to giving you another quality staycation experience as you had this time. You are always welcome at Eaton HK! Happy New Year!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2022

The design of the whole building complex is amazing and I quite like it. However as I was new to come and I can hardly find the right place to check in.. There is quite confusing as the design of the places are quite coherent and rarely find any instruction.. I spend time to walk up and down to check in. But indeed I think overall the hotel is quite good.

Date of stay: December 2021
    • Value
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    • Service
Review collected in partnership with this hotel
Thank heffey267268
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eaton Team, Marketing at Eaton HK, responded to this reviewResponded 3 January 2022

Hi heffey267268,
Thank you for choosing to stay here at Eaton during the festive season and for spending the time to share your review after.

We're delighted to hear that you enjoyed your stay at Eaton HK, although we regret that you were unable to find your way to our check-in area immediately. We apologize for the inconvenience caused, and we've also passed your feedback on hotel directory to the related department for their immediate review so that we can make improvements, as our guests' experience is of utmost important to us!

We cannot wait to host you again, so stay tuned for more exciting 2022 room and F&B offers to come! You're always welcome here.

Happy New Year!"

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Reviewed 2 January 2022

The breakfast buffet and the bar was amazing. Love that the hotel has a social mission on environmental protection and LGBT rights, so that you know your money goes to the right merchant.

The Chinese restaurant offers very great Dim Sum and traditional Chinese dishes.

The only downside is that rooms are relatively small, but rooms size is compensated by the hotels overall character and its hints of old Hong Kong.

Date of stay: December 2021
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Review collected in partnership with this hotel
Thank 26maxl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eaton Team, Marketing at Eaton HK, responded to this reviewResponded 3 January 2022

Hi 26maxl,

Thanks for choosing Eaton HK!

We really appreciate that you support our mission, as we strive to be a purpose-driven space on top of being a hotel with good facilities and service. Glad to know you enjoyed Yat Tung Heen as well!

Thanks for being understanding on our room sizes –– we actually do offer a variety of rooms that differ in size and style, if you're ever interested in booking a different kind of room, please feel free to reach out to our staff so we can give you recommendations based on your needs!

We look forward to hosting you again! You're always welcome at Eaton HK; feel free to check out our events, as we host a lot of cultural/music/arts events based on our mission.

Happy New Year!

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Reviewed 30 December 2021

I stayed here for wedding. The service was excellent that Eaton provided me with the stuff I need, like steam iron, utensils for wedding, etc. The staff were so helpful too, they helped us promptly when we needed.

Date of stay: December 2021
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Review collected in partnership with this hotel
Thank Iris2320042004
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eaton Team, Marketing at Eaton HK, responded to this reviewResponded 3 January 2022

Hi Iris,

Thank you so much for taking the time to write us this lovely review! We're so glad to hear that you've enjoyed your stay here for the wedding.

Can't wait to host you again! You're always welcome here. Feel free to check out our buffet restaurant The Astor or our Cantonese Michelin-starred restaurant Yat Tung Heen as well.

Happy New Year!

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Reviewed 28 December 2021

I think the efficiency of staff should be improved. I called the reception for welcoming drink, and the drinks delivered to my room after an hour. I guess the staff forgot my order. However, I still appreciate their effort and professionalism. I suggest the hotel arrange more manpower on serving room service.

Date of stay: December 2021
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Review collected in partnership with this hotel
Thank lawkwanhung
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eaton Team, Marketing at Eaton HK, responded to this reviewResponded 29 December 2021

Hi lawkwanhung,

Your feedback is very important to us, as we are constantly trying to improve and enhance our services.

We sincerely apologize for the delay in customer service and have passed on the matter to be followed up with. It is our goal to make all our guests to feel warm and welcomed at Eaton HK!
As it has been the peak season of the year, our hotel traffic has gone up and maybe busier than usual. Thanks so much for your feedback.

You are always welcome back at Eaton HK – aside from our rooms, we host a lot of cultural events too. Happy holidays!

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