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yamtongkamme
Hong Kong, China

A family of four is charging in the city

4.0 of 5 bubblesReviewed 16 Jul 2020
The room is clean, the bath is comfortable, the bed has two pillows for convenience. The TV has multiple channels to choose from, the dinner buffet is rich in food, and the opportunity to try the package with breakfast next time.
Date of stay: June 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chu Gary, 顧客服務/櫃檯辦公室 at City Garden Hotel, responded to this review
Responded 21 Jul 2020
Dear yamtongkamme,

Thank you for sharing your thoughts about your recent stay with us on TripAdvisor. We are grateful that the service and facilities were up to your expectations. We will continue to maintain the standard and strive for higher level of satisfaction for our guests.

We sincerely thank you for being our guest and look forward to welcoming you back in the near future.

Best regards,

Annie Jea
General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,980)
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2 - 7 of 1,980 reviews
Reviewed 10 July 2020 via mobile

This is the first time that staying in this hotel. The lady staff from reception was polite and provided positive attitude on her job upon check in. Although she was wearing mask, she still made us feel welcomed.

The operation services that they did were much more than our expectations!The accommodation and front desk operation services gave us an unforgettable and outstanding experience in City Garden Hotel:)

Date of stay: July 2020
Trip type: Travelled as a couple
2  Thank YTSIRHCHA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chu Gary, 顧客服務/櫃檯辦公室 at City Garden Hotel, responded to this reviewResponded 11 July 2020

Dear GNUELYTSIRHC

Thank you for sharing your thoughts about your recent stay with us on TripAdvisor.com.

We are grateful that you have enjoyed your stay with us and the service and facilities were up to your expectations. We will continue to maintain the standard and strive for higher level of satisfaction for our guests.

We sincerely thank you for being our guest and look forward to welcoming you back in the near future.

Best regards

Annie Jea
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2020

The hotel is very good value for money, few things can be improve.
Stuff chatting laud in the corridor in early morning...
The pool and gym opening schedule is ridiculous, it shall be open at least till 10pm

Date of stay: June 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank marcoZ7463VJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Chu Gary, 顧客服務/櫃檯辦公室 at City Garden Hotel, responded to this reviewResponded 11 July 2020

Dear macroZ7463VJ

Thank you for sharing your thoughts on TripAdvisor.com about your recent stay with us.

Please accept our sincere apology for the inconvenience caused by our housekeeping staff, to whom service re-training has been reinforced to avoid recurrence of similar problems.

In the meantime, please understand that swimming is currently open by sessions because of precautionary measures under novel coronavirus; while the gym is open 24-hour. We apologize for the above information was not well presented to you during your stay.

We appreciate your valuable feedback and look forward to having the pleasure of welcoming you back in the near future.

Best regards

Annie Jea
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2020

Our family was enjoyed this trip. Especially my son, he loved big TV and King Size bed. I loved dinner buffet. It provided a excellent serives. We can ate a lot of tasty main course.
In the future, we will come again.

Date of stay: November 2019
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank wsslau
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CityGardenHotel, 總經理 at City Garden Hotel, responded to this reviewResponded 4 July 2020

Dear wsslau,

Thank you for sharing your thoughts about your recent stay with us on Tripadvisor.com. We are grateful that you found all our facilities and staff services were up to your expectation, and will continue to maintain the standard and strive for higher level of satisfaction for our guests.

We sincerely thank you for being our guest and look forward to welcoming you back in the near future.

Best regards,

Annie Jea
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2020

Enjoyable stay with lovely swimming facilities. Buffet dinner was nice. Chef were very busy and hardworking to refill the food. Some speacial dishes were offered. That would be great if the available package dinner serving time to be longer to enjoy the dishes all.

Date of stay: June 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank lazylok
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CityGardenHotel, 總經理 at City Garden Hotel, responded to this reviewResponded 4 July 2020

Dear lazylok,

Thank you for sharing your thoughts about your recent stay with us on Tripadvisor.com. We are grateful that you found all our facilities and staff services were up to your expectation, and will continue to maintain the standard and strive for higher level of satisfaction for our guests.

We sincerely thank you for being our guest and look forward to welcoming you back in the near future.

Best regards,

Annie Jea
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2020

i just booked the room for 1 night , which can check-in at 10 am and check-out at 3 pm next day. it was a great arrangement. Also, i have enjoyed the dinner buffet in this hotel , enjoying a wide range of food at affordable cost but enjoying tasty , that is definitely worth to try

Date of stay: June 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank chunwai199
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VivianY383, Manager at City Garden Hotel, responded to this reviewResponded 3 July 2020

Dear chunwai199,

Thank you for sharing your thoughts about your recent stay with us on TripAdvisor. We are grateful that you enjoyed the stay and found our Chill Out Package was valuable, and will continue to maintain the standard and strive for higher level of satisfaction for our guests.

We sincerely thank you for being our guest and look forward to welcoming you back in the near future.

Best regards,

Annie Jea
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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