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Reviewed 27 April 2014

Hong Kong was the last stop on our 3 week stay in China. First two hotels were St Regis in Beijing & Waldorf Astoria in Shanghai so we had been pretty well pampered in relatively small luxurious hotels for 2 weeks before arriving in Hong Kong. There is probably not a better view of Victoria Harbor and Hong Kong Island than the one from the Intercontinental Hotel. However you don't have to stay there to enjoy the view. Come for Tea or a drink or lunch or visit one of their excellent restaurants to take in the magnificent views but stay across the street that The Peninsular for truly 5 star service an accommodations. The room we were assigned to was on the 17th, top floor. The moment we walked into the room we noticed a musty odor. The desk clerk said he would check to see if we could change the room.30 minutes later, no answer. I went to the desk and asked for a manager. I was introduced to Benjamin who immediately apologized and went to work finding us a beer situation. We eventually ended up in a room on the 15th floor with a beautiful view of the harbor & Hong Kong and Benjamin sent up a bottle of wine for our trouble. Perhaps if we hadn't just come from 2 other amazing properties, or if our friends weren't staying across the street at the Peninsular where we had the opportunity to experience truly stellar service and 5 star accommodations I could give the Intercontinental higher marks but there were simply too many disappointments. Other than the unparalleled views that you can get from visiting here or dining in another restaurant nearby on a high floor, I felt like I was staying in a very big and busy Hilton...not a 5 star luxurious property. Ben did his best however and should be acknowledged for trying.

  • Stayed: April 2014, travelled as a couple
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1  Thank mickester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2014

Had a great time in Hong Kong and the IC HK had a big part to play in this. The Staff is great and very helpful but in certain times of the day it feels like their is not enough around. May it be as it is the staff is very helpful and try there out most best seems like a great team.
Special mention to the concierge Team who did there best to help me find a place with a more than sketchy address.

Stayed: March 2014, travelled on business
Thank Magelan99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

We booked into the concierge level and were not disappointed! Tho we arrived late we were welcomed with champagne! The full breakfast was amazing, tea in the afternoon, and evening drinks & a wide selection of hor'dourves. Rooms with harbor views, stunning...we booked a Jr Suite Harbor view. Excellent location for walking everywhere, service was over the top! Must stay!

Room Tip: Jr Suite #616 quiet, excellent view
  • Stayed: April 2014, travelled with family
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1  Thank Napafoodlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

We had stunning harbour view rooms, and could spend all day staring out the window. The concierge and our check in and check out service was great. No free wifi. The service at the Lobby Bar was poor. The location is great. The restaurants are very expensive

  • Stayed: April 2014, travelled with family
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Thank Jeanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2014

This is the 3rd time I have stayed in The InterContinental HK but will choose to stay in another hotel in Kowloon the next time I visit Hong Kong.The view and the location of the hotel right on the harbor is excellent however the hotel is in need of a refurbishment to command such a high room tariff. As a member the InterContinental Ambassador program I normally stay in IC hotel's but unfortunately I found the service this time, particularly by Club staff, to be average (unusual for IC staff) which was disappointing. High Tea and pre dinner drinks in the Lobby Bar were great and I will continue to do this, as was the hotel limousine service and concierge but the room rate is too high for the overall experience.

Room Tip: Always choose a harbor view room. Club access not worth it if you are only planning to sleep in the hotel.
  • Stayed: March 2014, travelled solo
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1  Thank Bronwyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ICHongKong, Manager at InterContinental Hong Kong, responded to this reviewResponded 24 April 2014

Thank you for valuable feedback following your recent stay with us. We are so sorry that your recent stay did not live up your expectations and past experiences at our hotel. We sincerely hope that you will give us the opportunity to serve you better when you are next back in Hong Kong and hope to have the opportunity to welcome you back again soon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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