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All reviews rooftop pool whampoa garden promenade restaurant shuttle bus hong kong island club room hung hom lovely hotel building work stayed here for nights the hotel offers shuttle service reception area buffet breakfast upgraded to a suite nathan road harbor view room
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Reviewed 12 November 2015

Our second stay at this perfect hotel in July did not disappoint. From their constant contact with us to reassure that they would have our rooms ready and waiting after a very lengthy flight delay from Australia of over 29 hours, to their wonderful welcome when we finally arrived, exhausted at 10.30pm...... to the next morning sitting down to their sumptuous buffet breakfast overlooking Victoria Harbour and the lovely Queenie (Front Desk Guest Relations Manager) coming to find us to greet us and welcome us back after three years like we were family....... and THAT is what makes this hotel a standout.... the beautiful smiles, the gorgeous genuinely friendly staff, the professional way in which everything is handed and yet in a way that is so unobtrusive, so easy going that you forget you are in a 5 star establishment.

The restaurants are amazing..... the food beautiful, the prices reasonable again belying the fact you are in a five star hotel.....

The pool is incredible!!!!! on the rooftop it is an infinity pool.... with a perspex side overlooking another pool deck and the amazing, everchanging Victoria Harbour.

Rooms are beautifully appointed and the beds comfortable and generous. The bathrooms are stunning. As we were travelling with two children and two adults, we opted for two interconnecting rooms.... one with queen bed and the other with two singles. This was the perfect arrangement as the girls had their own bathroom and we had our privacy and no worries about disturbing them by watching TV etc

The hotel is perfectly positioned right on the Harbourfront. A short walk brings you to the amazing World of Whampoa shopping precinct.... Everything can be found here!! If you want to go into Kowloon, there is a convenient shuttle service run by Harbour Grand with four stops at major areas in the city, it will also drop you close to Nathan Road and the Star Ferry Pier. Running every 20 minutes from the hotel and all stops.

If you are planning your first trip or second, please please consider Harbour Grand !! You will want to return again and again like us !!

Room Tip: Harbourviews are great !!
  • Stayed: July 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
5  Thank Catherine R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-HGKLN, Manager at Harbour Grand Kowloon, responded to this reviewResponded 19 November 2015

Dear Catherine R,

One of the best things is to hear our returned guest having yet another enjoyable visit. Knowing that you considered us as the ‘only place to stay’ is our best reward. Our team works hard to make sure our guests enjoyed their stay with us and we ’re pleased that Queenie and the team had impressed you with their caring and genuine service. Queenie joined us to thank you for your wonderful compliments. We all look forward to welcoming you back to our world of hospitality and to offer you another marvellous experience in the nearest future.

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Reviewed 11 November 2015

I stayed club in a suite, club was more than worth the price and I was treated to the most amazing views of the harbour. Every staff member I spoke to was helpful.
The hotel is a little out of the way, which is what I was after, but it's right on the promenade so you can go for lovely walks on the harbour. The bus into the centre was great and I had no trouble finding it coming back (considering I'm terrible with directions this was a bonus), it was about a 2 minute walk from the star ferry, and drops you off next to the youth hostel which is next to the main road.
The club gives you quick check in and later check out, I arrived very early and they had me in my room by 10.30am. Full buffet breakfast in the morning and then in the afternoon there's snacks and alcohol. If your flight leaves late and you have to check out you can still use the club lounge facilities (and there's a shower in the pool spa area). You also get the free wifi.

The pool on the roof is great, there is always building work going on in Hong Kong but there's still a good view and the skyline at night is worth a trip up to the roof to see, they are missing a trick not having a bar up there.

It cost about £30 in a taxi to get there (there were cheaper ways but I didn't want the hassle after an overnight flight), and the hotel booked me transport back for about £17
The hotel restaurants are a little pricey but room service is quite cheap (club gets 10% off also) and there's more than enough food in Hong Kong to go out and find! The cafe has lovely cakes which are cheaper after ?6pm, worth a treat.

Room Tip: Club and any harbour views are worth it
  • Stayed: October 2015, travelled solo
    • Location
    • Cleanliness
    • Service
3  Thank Holly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-HGKLN, Manager at Harbour Grand Kowloon, responded to this reviewResponded 17 November 2015

Dear Holly S,

Thank you so much for your fantastic review. It’s always encouraging for us to hear positive comments like yours. We’re also glad that you found the exclusive Harbour Club service and facilities meeting your expectation and beyond. We look forward to welcoming you back for another delightful time when you are in town next time.

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Reviewed 11 November 2015

From the friendly doorman to the welcome fragrance of fresh flowers and that fabulous chandelier - the welcome at the Harbour Grand is a great experience. Kristy at the check-in desk was absolutely lovely and arranged a special treat for my birthday, by amazing coincidence a birthday we shared. We stayed in a harbour view room which was immaculate, good size and with a wonderful view of the harbour. The roof top pool has the best harbour views and is fabulous for a refreshing swim. While the hotel is out of the main tourist area of Tsim Tsa Tshui the shuttle bus service is incredibly efficient and its only a 15 minute pleasant walk along the waterfront to the Star Ferry. Staff service was first class and the only minor negatives were the relatively high price of the coffee in the coffee shop and the wifi in rooms is not free.

Room Tip: Definitely choose a harbour view room - the views are amazing, especially at night
  • Stayed: November 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank bronh2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-HGKLN, Manager at Harbour Grand Kowloon, responded to this reviewResponded 17 November 2015

Dear bornh2008,

Thank you so much for sharing such wonderful comment. Our team works hard to strive for service excellence and to make our guests feel special by providing little touches. We’re glad that Kristy and our doormen had impressed you with their warm welcome service. Thank you for your kind compliments.

On a separate note for your future reference, room packages with free wifi, breakfast or other dining privileges are available on our hotel website. It might be worth browsing through it when you plan for your next visit to Hong Kong. Please also feel free to contact us directly on mktg.hgkln@harbourgrand.com / sales.hgkln@harbourgrand.com to assist you with your reservations.

We all look forward to welcoming you back for another Grand experience in the nearest future.

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Reviewed 6 November 2015

We stayed Club Lounge at the Harbour Grand for the 2nd year and it was most definately as good as the first. The sign of a good business is when the same staff are around the place and giving service as good as the previous year.
Icey, Millie, Jeanne and all the other lovely staff made our visit very very special and we hope to see them again next year.
Once again the food and accommodation were first class and the beds are oh so comfy compared with many other establishments.
For trip bookings and information regarding sightseeing the counter staff were not only very professional but full of enthusiasm to make sure we had a good time.

Room Tip: always ask for a view and the additional cost of club room is well worth it.
  • Stayed: October 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jacky T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-HGKLN, Manager at Harbour Grand Kowloon, responded to this reviewResponded 12 November 2015

Dear Jacky T,

Thank you for your continuous support. It’s indeed a pleasure of welcoming you back and we’re really glad that our colleagues had once again impressed you with their caring and anticipating service. Thank you very much for sharing such wonderful compliments. It’s one of our top priorities to make sure every guest has a most comfortable and enjoyable stay with us. We can’t wait to welcoming you back to our world of hospitality next time when you are in town.

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Reviewed 5 November 2015

I've been to this hotel 3 times now. Each time was a marvelous experience. Service was top-notch, all the way from the time you get out of the cab and into check-in. It's a BIG hotel (especially by Hong Kong standards) - One with amazing view, awesome breakfast, well-equipped gym and a gorgeous pool.

The rooms are big and spacious, and most comes with a large window that overlooks the harbour. I really liked coming back to the hotel after work and hit the gym (with a view) and then laze at the pool (with an even more amazing view). I would really recommend going to the pool just before sunset, and stay until all the city lights come on. It is a gorgeous place.

If there was one thing I was uncomfortable with - it would be that the pillows are too soft. And this is so subjective, so please don't judge the quality of hotel for it. I just prefer my pillows to be a little more plush and less flat. Will stay there again and ask for more pillows :)

  • Stayed: May 2015, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Yvonne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-HGKLN, Manager at Harbour Grand Kowloon, responded to this reviewResponded 12 November 2015

Dear Yvonne L,

One of the best things is to hear that our returned guests having yet another enjoyable stay! Thank you for your unfailing support. We must agree that chilling out with the marvellous harbour view witnessing the sunset whilst the city lights coming would be the highlight of your day. We all look forward to welcoming you back for another fabulous and memorable visit.

On a separate note for your future reference, we do provide other pillow options to our guests upon their request. Please feel free to contact us directly on mktg.hgkln@harbourgrand.com / sales.hgkln@harbourgrand.com to assist you with your reservation.

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