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Cheryl M

5-Star Rating for Regal Kowloon Hotel

5.0 of 5 bubblesReviewed 9 Aug 2024
Regal Kowloon Hotel deserves a 5-star rating for their hospitality and customer service. We stayed in Family Suite and it's spacious for a family of 4. We had a comfortable stay most especially because of Mr. Dennis Dulay who provided the best customer service and assistance to our family. He made sure we have everthing we need during our stay. We'll definitely book here again! Kudos to all staff and management of Regal Kowloon for a job well done! ❤️❤️❤️
Date of stay: August 2024
Room Tip: Regal Kowloon Hotel deserves a 5-star rating for their hospitality and customer service.
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Christo D, General Manager at Regal Kowloon Hotel, responded to this review
Responded 11 Aug 2024
Dear Guest,

Thank you for your review. It is truly appreciated. We are glad to learn that you had an enjoyable stay with us. Your kind words to Dennis is much appreciated.

We look forward to welcoming you back to the Regal Kowloon Hotel very soon.

Warmest regards,

Christo Diamandopoulos
General Manager, Regal Kowloon Hotel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,863)
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Reviewed 9 August 2024

The view is amazing! The room is big, clean and it even has its own workspace. The staff were amazing and very accommodating, especially to Mr. Dennis who went the extra mile for me to have a wonderful experience whil exploring HK. He recommended places and spots to visit here, too! The hotel is near the stores and the location is easy to find. Will definitely recommend this place. ❤️

Date of stay: August 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Trip42337800016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christo D, General Manager at Regal Kowloon Hotel, responded to this reviewResponded 9 August 2024

Dear Guest,

Thank you for your review. It is truly appreciated. We are glad to learn that you had an enjoyable stay with us. Your kind words to Dennis is much appreciated.

We look forward to welcoming you back to the Regal Kowloon Hotel very soon.

Warmest regards,

Christo Diamandopoulos
General Manager, Regal Kowloon Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2024

We stay for 12days and we got a Good service and the hotel have a nice ambiance . Thanks to sir dennis dulay for accommodating us . The location of the hotel is very convenience for us tourist near the mtr station and many restaurant to eat . Thanks 🫰

Date of stay: August 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Angie E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christo D, General Manager at Regal Kowloon Hotel, responded to this reviewResponded 8 August 2024

Dear Guest,

Thank you for your review. It is truly appreciated. We are glad to learn that you had an enjoyable stay with us. Your kind words to Dennis is much appreciated.

We look forward to welcoming you back to the Regal Kowloon Hotel very soon.

Warmest regards,

Christo Diamandopoulos
General Manager, Regal Kowloon Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2024

We were welcomed with exceptional customer service and hospitality at the Regal Kowloon Hotel. We appreciate the kindness of Mr. Dennis Dulay, the Assistant Front Office Manager, who was very accommodating throughout our stay. We will definitely book here again and recommend this place to other people visiting Hong Kong!

Date of stay: June 2024
Trip type: Travelled with friends
Thank Alby S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christo D, General Manager at Regal Kowloon Hotel, responded to this reviewResponded 7 August 2024

Dear Guest,

Thank you for your review. It is truly appreciated. We are glad to learn that you had an enjoyable stay with us. Your kind words to Dennis is much appreciated.

We look forward to welcoming you back to the Regal Kowloon Hotel very soon.

Warmest regards,

Christo Diamandopoulos
General Manager, Regal Kowloon Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2024

Excellent breakfast buffet. Nice friendly staff. Not wheelchair friendly, nor stroller with children friendly. There is a wheelchair ramp, but it is dangerous with no side rails and very steep. They do have a portable ramp for use at the park side entrance, but you have to request it each time that you need it. Overall, not the safest place for disabled, stroller users and the very elderly. Very sad that management has not taken corrective action.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ken r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christo D, General Manager at Regal Kowloon Hotel, responded to this reviewResponded 9 August 2024

Dear Guest,

Thank you for sharing your feedback regarding your recent stay at The Regal Kowloon Hotel. While we appreciate your compliments about our service, we are sorry to hear that you were disappointed with certain aspects of your experience. We continuously strive to maintain our property to the highest standard to our guest, please be assured that the departments concerned have been notified for evaluation. Your constructive comment is important to us. I hope to have the pleasure of welcoming you back to The Regal Kowloon Hotel.

Warmest regards,
Christo Diamandopoulos
General Manager, Regal Kowloon Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2024

We stayed at the Regal Kowloon Hotel in TST with my entire family. We are a group of six and had the most amazing stay because of the staff and the hotel itself!

We got the family suite and we are very comfortable. The room is very spacious and my 3 kids can even play around in the living room area. During our rest time from going around Hong Kong, the kids could play and watch TV in the living room without disturbing me since it had a little office space inside the bedroom. We had one king-size bed and the staff arranged the sofa bed. Both were very comfortable.

The room is cleaned every day. Fresh towels are supplied and there is free filtered water! Free water is very important cause water in Hong Kong is very expensive LOL! The breakfast buffet was also amazing! Always good food before we start our day in Hong Kong.

Lastly, the staff were the kindest, most polite, and most patient people ever. They will accommodate you like you are a very special guest. They are always ready to answer your questions and make sure that you are having the best stay.

Regal Kowloon Hotel is in the heart of TST, very accessible to the MTR - just 5-minute walk as well as to the bus stops. Victoria Harbour with all the other tourist spots is just all walking distance!

It is surrounded by 5-star hotels but this hotel is a hidden treasure. It's like staying in a very expensive hotel but with a lot of savings!

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cruiser07729722750
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christo D, General Manager at Regal Kowloon Hotel, responded to this reviewResponded 6 August 2024

Dear Guest,

Thank you for leaving us such a wonderful review. We are thrilled that you enjoyed your experience. Our staff will definitely be happy to read what you wrote.

We look forward to welcoming you back to the Regal Kowloon Hotel very soon.

Warmest regards,

Christo Diamandopoulos
General Manager, Regal Kowloon Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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