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Kash

Excellent service by Dennis Dulay

5.0 of 5 bubblesReviewed 7 Aug 2021via mobile
Did an overnight staycation at the Regal Kowloon with a few friends and we met Dennis who was best personally throughout our stay. His hospitality made up for a previous stay that we had which wasn’t the best. The breakfast wasn’t bad either and Dennis checked in several times throughout the stay. His service was excellence personified.
Date of stay: August 2021
Trip type: Travelled with friends
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christo D, General Manager at Regal Kowloon Hotel, responded to this review
Responded 8 Aug 2021
Dear Guest

Thank you for your review, it is truly appreciated. We are glad to learn that you had an enjoyable stay with us in all aspects. Your kind words to Dennis is much appreciated. We look forward to welcoming you back to the Regal Kowloon.

Best regards

Christo Diamandopoulos
General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,769)
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Reviewed 7 August 2021

The purpose of writing this is to compliment your hotel staffs for their wonderful service.
We were moving out in a rush as my home needed an emergency maintenance. I was so worried and tired over the weekend and the time is too short to look for a one month stay. I am glad that Ms Yolanda Chan replied me in a timely manner and taking care of us for our entire stay.
A big thank you to Yolanda for making it such a comfortable stay at your hotel.
I was impressed to see the prompt reply and arrangement despite the peak season. Every need was catered with utmost perfection making us feel so important.
I would like to compliment your staffs for being so professional. With smile on their faces, they have been really very impressive in their service. And I would like to visit your hotel again for this outstanding experience.
Thanks again to everyone from concierge and front desk who had offered help on Jul 10 Sunday when I was extremely lost.

Date of stay: July 2021
Trip type: Travelled with family
Thank Shuei C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christo D, General Manager at Regal Kowloon Hotel, responded to this reviewResponded 9 August 2021

Dear Guest

Thank you for your review, it is truly appreciated. We are glad to learn that you had an enjoyable stay with us in all aspects. Your kind words to our concierge associates, front desk associates and Yolanda, is much appreciated. We look forward to welcoming you back to the Regal Kowloon.

Best regards

Christo Diamandopoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2021 via mobile

I have been working in HK for eleven years, have ever stayed at different hotels.

Before pandemic, Regal Airport Hotel is my favorite hotel. During the pandemic, I stay at Regal Kowloon hotel quite often. Regal Kowloon hotel provides one of the best service I ever experienced. They seriously commit their promise to the customers

Regal Kowloon hotel has the most spacious club lounge I have been, guaranteed social distance under the pandemic

I meet great Filipinos and young Hong Kong people working at the Regal Kowloon hotel, under the pandemic’ unprecedented impact, they still show great courage, friendship and warm hospitality.

Especially thanks for the reception team, Mr. Dennis, Mr. Calvin, Ms. Crystal, Ms. Kay and others, sorry for my picky request. Thanks for the club lounge team, Ms. Ema, Mr. Chris and Mr. Greg. Thanks for Mr. Alex from Mezzo restaurant.

Let’s walk out the shadow of pandemic soon

Room tip: Great location The most spacious club lounge I have ever been, big advantage for keeping social distance with friends and guests
Date of stay: July 2021
Trip type: Travelled solo
Thank andrewtU6573MV
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christo D, General Manager at Regal Kowloon Hotel, responded to this reviewResponded 3 August 2021

Dear Guest

Thank you for your review, it is truly appreciated. We are glad to learn that you had an enjoyable stay with us in all aspects. Your kind words to our associates is much appreciated. We look forward to welcoming you back to the Regal Kowloon.

Best regards

Christo Diamandopoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2021 via mobile

Since we can not travel out of Hong Kong for Summer Break due to Covid restrictions, we just opted to have a break in Hk and it's a great decision to choose Regal Kowloon Hotel. Mr. Calvin at check in upgraded our room and it was very spacious. Special thanks also to Assistant Manager Mr. Dennis Dulay for very warm reception and helping us in all way possible. Everyone is nice and friendly. We Will surely go back again for my Birthday next month.

Date of stay: July 2021
Trip type: Travelled with family
Thank silverose68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christo D, General Manager at Regal Kowloon Hotel, responded to this reviewResponded 30 July 2021

Dear Guest

Thank you for your review, it is truly appreciated. We are glad to learn that you had an enjoyable stay with us in all aspects. Your kind words to Calvin and Dennis is much appreciated. We look forward to welcoming you back to the Regal Kowloon.

Best regards

Christo Diamandopoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2021

We were happy with the treatment at the hotel during the stay. Special thanks to the staff that they were so nice and friendly, gave lots of help to us. Received warm welcome from getting in the hotel. Although the line waiting to check-in was so long, front-desk staff were patient and caring. Thanks to the room-service staff that we got lots of help from them. Also, even when we passed along the hotel room corridor and met the house keeping staff, we received pleasant greeting from them. Appreciate for the service and care with polite, helpful staff.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RegalHotel.com
Thank Stelllla852
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christo D, General Manager at Regal Kowloon Hotel, responded to this reviewResponded 27 July 2021

Dear Guest

Thank you for your review, it is truly appreciated. We are glad to learn that you had an enjoyable stay with us in all aspects. We look forward to welcoming you back to the Regal Kowloon.

Best regards

Christo Diamandopoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2021

It is old style hotel. This is the second time for visiting you hotel. The first time was great at the Valentine Day in 2019. That time is the special event that it is the one night stay with the very very big room with the dinner and the breakfast.

However, this time is not really good. Maybe due to the special low price, the room is average but it is not enough for the necessary things. Since it it the low price, I didn't complain about it. I hope it may get better in future. Thanks.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RegalHotel.com
Thank ccducky
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christo D, General Manager at Regal Kowloon Hotel, responded to this reviewResponded 28 July 2021

Dear Guest,

Thank you for taking the time to review your stay. I am sorry to learn the room size and amenities were not up to your expectation during this visit. I have reviewed the case with concerned department heads in order to look for improvement accordingly.

We look forward to having another chance to welcome you back again and bring you another memorable stay same as 2019 Valentine’s day.

Please contact with our Front Office Manager – Maureen Hung at rkh.fom@regalhotel.com for reservation directly.

Regards

Christo Diamandopoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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