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ccducky

Old hotel, average room but shortage

3.0 of 5 bubblesReviewed 25 Jul 2021
It is old style hotel. This is the second time for visiting you hotel. The first time was great at the Valentine Day in 2019. That time is the special event that it is the one night stay with the very very big room with the dinner and the breakfast.

However, this time is not really good. Maybe due to the special low price, the room is average but it is not enough for the necessary things. Since it it the low price, I didn't complain about it. I hope it may get better in future. Thanks.
Date of stay: July 2021
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with RegalHotel.com
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christo D, General Manager at Regal Kowloon Hotel, responded to this review
Responded 27 Jul 2021
Dear Guest,

Thank you for taking the time to review your stay. I am sorry to learn the room size and amenities were not up to your expectation during this visit. I have reviewed the case with concerned department heads in order to look for improvement accordingly.

We look forward to having another chance to welcome you back again and bring you another memorable stay same as 2019 Valentine’s day.

Please contact with our Front Office Manager – Maureen Hung at rkh.fom@regalhotel.com for reservation directly.

Regards

Christo Diamandopoulos
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 18 July 2021 via mobile

Plan for staycation, no doubt return to Regal Kowloon Hotel as last stay was very good in all ways.

First impression is experienced the power of local staycation during weekend, i was shocked with the queue but lucky i was a member of this hotel and granted the priority check in service. Staff are helpful and attention but lobby was hot in the crowd, need improvement on this.

Room was ready, clean and spacious as usual with park view this time.

Evening cocktail was very very busy, full house at the lounge, no seats. Lucky staff are polite and offer take away box service for me or they suggest we leave down room number first and they will call us once seats available, serve with heart. The food variety not much but tasty, the refill speed is fast acceptable.

Breakfast changed from set to full buffet at coffee shop, is good for me, i love it. Very busy restaurant but well organized , service, variety, taste , seating arrangement all meet statndard, just egg station long queue at peak hours is understandable.

We will return again and overall is still good.

Date of stay: June 2021
Trip type: Travelled as a couple
Thank vacation-misser
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christo D, General Manager at Regal Kowloon Hotel, responded to this reviewResponded 19 July 2021

Dear Guest

Thank you for your review, it is truly appreciated. We are glad to learn that you had an enjoyable stay with us in all aspects. We look forward to welcoming you back to the Regal Kowloon.

Best regards

Christo Diamandopoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2021 via mobile

Been to the hotel several times, tried 3 types of room. Superior, superior twin and family suite. Warm tone vibe with big area, nice bathroom. We had some trouble once and Mr. Dulay helped a lots, very interesting person.Definitely my first choice for short vacation. Just wish more plants or decorations in the room, over all very nice in general.

Date of stay: July 2021
Trip type: Travelled with friends
Thank KarasuCF
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christo D, General Manager at Regal Kowloon Hotel, responded to this reviewResponded 12 July 2021

Dear Guest

Thank you for your review, it is truly appreciated. We are glad to learn that you had an enjoyable stay with us in all aspects. Your kind words to Dennis Dulay is much appreciated. We look forward to welcoming you back to the Regal Kowloon.

Best regards

Christo Diamandopoulos
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2021 via mobile

I had the best hotel booking ever and it was very convenient and warm welcoming especially Dennis one of the worker in Regal hotel gave us very good service , and i would definitely come back for sure!

Date of stay: July 2021
Trip type: Travelled with friends
Thank Zofia2901
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christo D, General Manager at Regal Kowloon Hotel, responded to this reviewResponded 8 July 2021

Dear Guest

Thank you for your review, it is truly appreciated. We are glad to learn that you had an enjoyable stay with us in all aspects. Your kind words to Dennis is much appreciated. We look forward to welcoming you back to the Regal Kowloon.

Best regards

Christo Diamandopoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2021 via mobile

Good on everything

This is my second time stay in this hotel, even though this hotel is rather old but the location is very convenient and the staff services were very good. Reservation efficiently reply to our questions before arrival and the staff who check me in (King) and out (Kay) were very kind, efficient and professional.

Club lounge cocktail is busy but environment still nice and comfortable, better increase food variety.

I do enjoy the journey at Regal and definitely will come back.

Date of stay: June 2021
Trip type: Travelled with friends
1  Thank Robert3607
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christo D, General Manager at Regal Kowloon Hotel, responded to this reviewResponded 28 June 2021

Dear Guest

Thank you for your review, it is truly appreciated. We are glad to learn that you had an enjoyable stay with us in all aspects. Your kind words to King and Kay is much appreciated. We look forward to welcoming you back to the Regal Kowloon.

Best regards

Christo Diamandopoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2021

It was a birthday celebration trip and hotel surprised us with cake and champagne, and lots of nice decoration. Thanks so much to all hotel staff for their warm and attentive services throughout the stay.

Will definitely come back to this home away from home in the very near future.

Date of stay: June 2021
    • Location
    • Rooms
    • Service
1  Thank Paulownialeaf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christo D, General Manager at Regal Kowloon Hotel, responded to this reviewResponded 28 June 2021

Dear Guest

Thank you for your review, it is truly appreciated. We are glad to learn that you had an enjoyable stay with us in all aspects. We look forward to welcoming you back to the Regal Kowloon.

Best regards

Christo Diamandopoulos
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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