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Mandarin Oriental, Hong Kong
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Reviewed 19 January 2022
Wonderful birthday

Thanks for giving me a excellent birthday, it was surprise to open the door! Thanks Bonita Cheung, helping me to decorate the room, and preparing some delicious deserts. Unfortunately, due to the government policy , we couldn’t enjoy the dinner buffet, wish all the best when I come next time.

Date of stay: January 2022
Trip type: Travelled as a couple
Ask Wing0212 about Mandarin Oriental, Hong Kong
1  Thank Wing0212
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mandarin Oriental Hong Kong, Other at Mandarin Oriental, Hong Kong, responded to this reviewResponded 21 January 2022

Dear Wing0212,

Thank you very much for visiting Mandarin Oriental, Hong Kong for taking the time to share your generous compliments on TripAdvisor. We are thrilled to read that you had an overall enjoyable experience with us, appreciated our service and recognized Bonita. We greatly appreciate your kind patronage. My colleagues and I look forward to the immense pleasure of welcoming you back to Mandarin Oriental, Hong Kong in the not too distant future.

Best regards,

Michael Groll
Hotel Manager
Mandarin Oriental, Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2022 via mobile
All in all a great experience.

As titled, a stay with close to zero complaints and full of praises.

Everything was great except when night duty manager Jerome rejected my request for candle and matches for the simple purpose of a birthday celebration. Whilst his reasoning was sound initially, he couldn’t respond appropriately nor reasonably to further probing. His brash and heck care attitude made the conversation even more distasteful.

Otherwise it would have been a perfect stay. Check in service was excellent. Amenities had an oriental touch. Meals were good. All staff except one had been professional.

Date of stay: January 2022
Trip type: Travelled as a couple
Ask bloodyannoying about Mandarin Oriental, Hong Kong
1  Thank bloodyannoying
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mandarin Oriental Hong Kong, Other at Mandarin Oriental, Hong Kong, responded to this reviewResponded 21 January 2022

Dear bloodyannoying,

Thank you very much for visiting Mandarin Oriental, Hong Kong for taking the time to share your generous compliments on TripAdvisor. We have duly noted your feedback after your recent stay. Please accept our humble apologies for any inconvenience caused. This is by no means characteristic of the type of service we like to give our guests and kindly rest assured all of the issues highlighted in your survey response will be reviewed and corrected and appropriate actions taken to ensure a similar situation does not occur again.

Apart from the above, I am delighted that you had an enjoyable stay with us and greatly appreciate your kind patronage. My colleagues and I look forward to the immense pleasure of welcoming you back to Mandarin Oriental, Hong Kong in the not too distant future.

With Best Regards,
Michael Groll
Hotel Manager
Mandarin Oriental, Hong Kong

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Reviewed 17 January 2022
Best birthday staycation ever!!

Been to this amazing property on my Birthday. It was an amazing experience. Vivien arranged all my requirements before arriving to the hotel. We were given upgrade and a fantastic birthday set up on arrival. Thank you Vivien for taking care of my stay. Also thanks to another female team members ( sorry forgot her name ) who was very kind, professional. Booked our swimming pool slot, suggest dining options nd send some more amenities and etc..

We went for breakfast ( ofcourse it was included with the room package). One of the best breakfast in HK that I had.

The best one was we had dinner in The Aubrey, wow wow... It was THE best dinner I had in HK. Best service, amazing drinks ( cocktails were TOP) and best view. And thank you Enrico the GM for giving special care and unforgettable experience. Looking forward for another experience soon.

Overall everything was fantabulous ...

Date of stay: November 2021
Trip type: Travelled as a couple
Ask yoloman2020 about Mandarin Oriental, Hong Kong
1  Thank yoloman2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mandarin Oriental Hong Kong, Other at Mandarin Oriental, Hong Kong, responded to this reviewResponded 18 January 2022

Dear yoloman2020,

Thank you very much for visiting Mandarin Oriental, Hong Kong for taking the time to share your generous compliments on TripAdvisor. We are thrilled to read that you had an overall enjoyable experience with us, appreciated the dining experience and our service, highlighted your dinner in The Aubrey and recognized Enrico. We greatly appreciate your kind patronage. My colleagues and I look forward to the immense pleasure of welcoming you back to Mandarin Oriental, Hong Kong in the not too distant future.

Best regards,

Michael Groll
Hotel Manager
Mandarin Oriental, Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2022
An excellent journey with MO under this harsh covid situation

We have prepared to celebrate our anniversary in MO, Hong Kong. The staff is extremely friendly and helpful, she gave me a call ahead of my arrival and see anything she can help to arrange. She and her team help to arrange decoration and flower delivery to the room even at 10:00pm to prepare the surprise. Sweet and smooth in action ! She offered a upgrade to the Seaview room due to my special situation, the room is big and clean with a tremendous view to Kowloon. The shower, the bedsheet quality is the best among all other 5 star hotel I have visited in Hong Kong. Nothing to complaint with and many to appreciate. Look for the staff Vera from guest relationship if you need any arrangement. She is very very helpful !! Overall I will give 11/10 to the whole journey !!!

Date of stay: January 2022
    • Value
    • Sleep Quality
    • Service
Ask kai122234 about Mandarin Oriental, Hong Kong
1  Thank kai122234
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mandarin Oriental Hong Kong, Other at Mandarin Oriental, Hong Kong, responded to this reviewResponded 18 January 2022

Dear kai122234,

Thank you very much for visiting Mandarin Oriental, Hong Kong for taking the time to share your generous compliments on TripAdvisor. We are thrilled to read that you had an overall enjoyable experience with us, appreciated the dining experience and our service, recognized Vera. We greatly appreciate your kind patronage. My colleagues and I look forward to the immense pleasure of welcoming you back to Mandarin Oriental, Hong Kong in the not too distant future.

Best regards,

Michael Groll
Hotel Manager
Mandarin Oriental, Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2022 via mobile
Feel right at home

MO always has my heart with their impeccable service. I have stayed at Landmark MO for numerous times but it was my first time staying at this MO. From booking enquiry to check-in, my questions were answered and worries taken care of. Chloe at the reception made me feel welcome and pampered. We were all wearing masks but I could feel her smile through the conversation we had.

I got the best of both world with city view as well as Seaview in the Statue Square View Room. The verandah was a perfect place to work and relax. One suggestion I have is to switch the position of the couch and the working desk so you can see the ferris wheel Seaview while lounging on the couch.

Thank you for a lovely stay MO. I feel rejuvenated and well taken care of. Everyone went above and beyond to help. I can't wait to be back.

Date of stay: January 2022
Trip type: Travelled solo
Ask JudithL858 about Mandarin Oriental, Hong Kong
2  Thank JudithL858
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mandarin Oriental Hong Kong, Other at Mandarin Oriental, Hong Kong, responded to this reviewResponded 18 January 2022

Dear JudithL858,

Thank you very much for visiting Mandarin Oriental, Hong Kong for taking the time to share your generous compliments on TripAdvisor. We are thrilled to read that you had an overall enjoyable experience with us, appreciated the dining experience and our service, recognized Chloe. We greatly appreciate your kind patronage. My colleagues and I look forward to the immense pleasure of welcoming you back to Mandarin Oriental, Hong Kong in the not too distant future.

Best regards,

Michael Groll
Hotel Manager
Mandarin Oriental, Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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