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Reviewed 14 January 2022

It was our first time staying with Mandarin Oriental, but it was not well planned as it’s a very last minute decision to have a staycation on the day. I am sure we will stay again since all hospitality from all staff, especially Vicki, has made us become MO fan.

We went there quite late after a long day of work. All explanations about the package and arrangement included the dinner table, etc., from Front Desk, have given us a wonderful experience from the beginning of our stay. We could see receptionists are well trained by their supervisor or manager ( sorry, the force of habit).

Of course, we have to highlight and raise compliments and truly thank Vicki, who proactively offered us an extension of checkout time. We only aimed to ask for cable to connect the phone to tv, which usually we bring by ourselves if we have a plan for a staycation. After we mentioned it, of course, she arranged to send us the cable. Beyond that, she noted our late arrival, and we were tired after a busy day. Vicki offered us the late checkout before the conversation ended. This personal touch shows her passion for hospitality.

The room is fantastic with a lovely view and a stable wifi connection. We had comfort and sound sleep. Also, the restaurant service was excellent, and the dinner and breakfast were tasty. Overall this is a pleasant stay.

Date of stay: January 2022
    • Location
    • Rooms
    • Service
Thank Christy F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mandarin Oriental Hong Kong, Other at Mandarin Oriental, Hong Kong, responded to this reviewResponded 17 January 2022

Dear Christy F,

Thank you very much for visiting Mandarin Oriental, Hong Kong for taking the time to share your generous compliments on TripAdvisor. We are thrilled to read that you had an overall enjoyable experience with us, appreciated the dining experience and our service, recognized Vicki. We greatly appreciate your kind patronage. My colleagues and I look forward to the immense pleasure of welcoming you back to Mandarin Oriental, Hong Kong in the not too distant future.

Best regards,

Michael Groll
Hotel Manager
Mandarin Oriental, Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2022 via mobile

Just have had a birthday celebration Staycation at Mandarin Oriental Hong Kong.
Out Staycation journey started with a whole-hearted welcoming by Assistant Front Desk Manger Vivien Law, who always prepared all the issues I want before my arrival.

Due to recent outbreak of COVID-19 that dinner is restricted at Restaurant, we ordered In-room dining with dishes from Chinnery, which were very delicious.

Thanks to the MO Club manager, Hannak Mok, and her team including Acrmomd, who prepared a “Surprise” to me during my breakfast at MO Club.

Special thanks also to Man Wah Restaurant Manager Stephen and his whole team including Arthur, Andrew and Macro, who made us have had an enjoyable lunch at Man Wah.

In view of travel restrictions between countries in a foreseeable future, I highly recommend to have a City Escape Staycation at Mandarin Oriental Hong Kong to relax. We have already planned to have another weekend Staycation in Mandarin Oriental Hong Kong next month.

Date of stay: January 2022
Trip type: Travelled as a couple
2  Thank DrTUNG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mandarin Oriental Hong Kong, Other at Mandarin Oriental, Hong Kong, responded to this reviewResponded 13 January 2022

Dear DrTUNG,

Thank you very much for visiting Mandarin Oriental, Hong Kong for taking the time to share your generous compliments on TripAdvisor. We are thrilled to read that you had an overall enjoyable experience with us, appreciated the dining experience and our service, recognized Vivien, Hannah, Arthur, Andrew and Macro . We greatly appreciate your kind patronage. My colleagues and I look forward to the immense pleasure of welcoming you back to Mandarin Oriental, Hong Kong in the not too distant future.

Best regards,

Michael Groll
Hotel Manager
Mandarin Oriental, Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2022

Most five-star hotels seem to be clones of branches in other cities despite their attempts to convince us otherwise! Many strive to distinguish themselves as being trendy. Thankfully one at least has retained its character! Time to express a bit of appreciation as Oriental demonstrates impeccable style and superior standards. Oriental is my favorite hotel since Okura Tokyo was cruelly knocked down!

Date of stay: December 2021
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank VANILLASKYYY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mandarin Oriental Hong Kong, Other at Mandarin Oriental, Hong Kong, responded to this reviewResponded 13 January 2022

Dear VANILLASKYYY,

Thank you very much for visiting Mandarin Oriental, Hong Kong for taking the time to share your generous compliments on TripAdvisor. We are thrilled to read that you had an overall enjoyable experience with us, appreciated our service. We greatly appreciate your kind patronage. My colleagues and I look forward to the immense pleasure of welcoming you back to Mandarin Oriental, Hong Kong in the not too distant future.

Best regards,

Michael Groll
Hotel Manager
Mandarin Oriental, Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2022 via mobile

Mandarin , So nice room decoration , wonderful service by Tim and Vivian , they are very helpful . It’s a romantic and wonderful experience . Hope can visit here on every important day and anniversary day .

Date of stay: December 2021
Trip type: Travelled with friends
1  Thank carrietB1546SL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mandarin Oriental Hong Kong, Other at Mandarin Oriental, Hong Kong, responded to this reviewResponded 10 January 2022

Dear carrietB1546SL,

Thank you very much for visiting Mandarin Oriental, Hong Kong for taking the time to share your generous compliments on TripAdvisor. We are thrilled to read that you had an overall enjoyable experience with us, appreciated the dining experience and our service. We greatly appreciate your kind patronage. My colleagues and I look forward to the immense pleasure of welcoming you back to Mandarin Oriental, Hong Kong in the not too distant future.

Best regards,

Michael Groll
Hotel Manager
Mandarin Oriental, Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2022

It’s always feeling warm and comfortable when I return. All the staff are amazing and professional which made me feel so warm. The room is spacious with a beautiful harbour view. The in-room dining breakfast also never goes wrong when you wake up in the morning. Thank you Front Desk Team Vicki Chan & Stella Chan who take good care of us and we really appreciated your excellent hospitality. Definitely will come back very soon!

Date of stay: December 2021
Trip type: Travelled on business
2  Thank k_travelholic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mandarin Oriental Hong Kong, Other at Mandarin Oriental, Hong Kong, responded to this reviewResponded 10 January 2022

Dear k_travelholic,

Thank you very much for visiting Mandarin Oriental, Hong Kong for taking the time to share your generous compliments on TripAdvisor. We are thrilled to read that you had an overall enjoyable experience with us, appreciated the dining experience and our service, recognized Vicki and Stella. We greatly appreciate your kind patronage. My colleagues and I look forward to the immense pleasure of welcoming you back to Mandarin Oriental, Hong Kong in the not too distant future.

Best regards,

Michael Groll
Hotel Manager
Mandarin Oriental, Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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