It was our first time staying with Mandarin Oriental, but it was not well planned as it’s a very last minute decision to have a staycation on the day. I am sure we will stay again since all hospitality from all staff, especially Vicki, has made us become MO fan.
We went there quite late after a long day of work. All explanations about the package and arrangement included the dinner table, etc., from Front Desk, have given us a wonderful experience from the beginning of our stay. We could see receptionists are well trained by their supervisor or manager ( sorry, the force of habit).
Of course, we have to highlight and raise compliments and truly thank Vicki, who proactively offered us an extension of checkout time. We only aimed to ask for cable to connect the phone to tv, which usually we bring by ourselves if we have a plan for a staycation. After we mentioned it, of course, she arranged to send us the cable. Beyond that, she noted our late arrival, and we were tired after a busy day. Vicki offered us the late checkout before the conversation ended. This personal touch shows her passion for hospitality.
The room is fantastic with a lovely view and a stable wifi connection. We had comfort and sound sleep. Also, the restaurant service was excellent, and the dinner and breakfast were tasty. Overall this is a pleasant stay.More
- Free Wifi
- Room service