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Traveller rating
4,833
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Reviewed 12 January 2022

Most five-star hotels seem to be clones of branches in other cities despite their attempts to convince us otherwise! Many strive to distinguish themselves as being trendy. Thankfully one at least has retained its character! Time to express a bit of appreciation as Oriental demonstrates impeccable style and superior standards. Oriental is my favorite hotel since Okura Tokyo was cruelly knocked down!

Date of stay: December 2021
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank VANILLASKYYY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mandarin Oriental Hong Kong, Other at Mandarin Oriental, Hong Kong, responded to this reviewResponded 13 January 2022

Dear VANILLASKYYY,

Thank you very much for visiting Mandarin Oriental, Hong Kong for taking the time to share your generous compliments on TripAdvisor. We are thrilled to read that you had an overall enjoyable experience with us, appreciated our service. We greatly appreciate your kind patronage. My colleagues and I look forward to the immense pleasure of welcoming you back to Mandarin Oriental, Hong Kong in the not too distant future.

Best regards,

Michael Groll
Hotel Manager
Mandarin Oriental, Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2022 via mobile

Mandarin , So nice room decoration , wonderful service by Tim and Vivian , they are very helpful . It’s a romantic and wonderful experience . Hope can visit here on every important day and anniversary day .

Date of stay: December 2021
Trip type: Travelled with friends
1  Thank carrietB1546SL
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mandarin Oriental Hong Kong, Other at Mandarin Oriental, Hong Kong, responded to this reviewResponded 10 January 2022

Dear carrietB1546SL,

Thank you very much for visiting Mandarin Oriental, Hong Kong for taking the time to share your generous compliments on TripAdvisor. We are thrilled to read that you had an overall enjoyable experience with us, appreciated the dining experience and our service. We greatly appreciate your kind patronage. My colleagues and I look forward to the immense pleasure of welcoming you back to Mandarin Oriental, Hong Kong in the not too distant future.

Best regards,

Michael Groll
Hotel Manager
Mandarin Oriental, Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2022

It’s always feeling warm and comfortable when I return. All the staff are amazing and professional which made me feel so warm. The room is spacious with a beautiful harbour view. The in-room dining breakfast also never goes wrong when you wake up in the morning. Thank you Front Desk Team Vicki Chan & Stella Chan who take good care of us and we really appreciated your excellent hospitality. Definitely will come back very soon!

Date of stay: December 2021
Trip type: Travelled on business
2  Thank k_travelholic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mandarin Oriental Hong Kong, Other at Mandarin Oriental, Hong Kong, responded to this reviewResponded 10 January 2022

Dear k_travelholic,

Thank you very much for visiting Mandarin Oriental, Hong Kong for taking the time to share your generous compliments on TripAdvisor. We are thrilled to read that you had an overall enjoyable experience with us, appreciated the dining experience and our service, recognized Vicki and Stella. We greatly appreciate your kind patronage. My colleagues and I look forward to the immense pleasure of welcoming you back to Mandarin Oriental, Hong Kong in the not too distant future.

Best regards,

Michael Groll
Hotel Manager
Mandarin Oriental, Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2022

We arrived before the check-in time but we were pleasantly surprised that not only our room was ready but we also received an upgrade to the harbour view room. Overall it has been a very pleasant stay and the experience throughout has been excellent. Every aspects of the staycation, including room, f&b and services have been exceptional.

Date of stay: December 2021
    • Value
    • Location
    • Service
1  Thank Dream608312
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mandarin Oriental Hong Kong, Other at Mandarin Oriental, Hong Kong, responded to this reviewResponded 6 January 2022

Dear Dream608312,

Thank you very much for visiting Mandarin Oriental, Hong Kong for taking the time to share your generous compliments on TripAdvisor. We are thrilled to read that you had an overall enjoyable experience with us, appreciated the dining experience and our service. We greatly appreciate your kind patronage. My colleagues and I look forward to the immense pleasure of welcoming you back to Mandarin Oriental, Hong Kong in the not too distant future.

Best regards,

Michael Groll
Hotel Manager
Mandarin Oriental, Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2022 via mobile

My husband and I stayed at the MO and celebrated our wedding anniversary on New Year’s Eve. It was totally an incredible stay. The staffs who helped us check-in were super nice. The room was comfy and spotless. We had buffet dinner on the second floor at night, there weren’t many choices but the quality was good. In the middle of the buffet, one staff came and asked what was our plan for the count down later, we said we were going to stay in the room. He then suggested us to go to the bar on the twenty-fifth floor which can see the harbour view. We were very pleased with his suggestion.

p.s.: thank you for the small treat and card from the MO staff :)

Date of stay: December 2021
Trip type: Travelled as a couple
1  Thank angelelena19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Mandarin Oriental Hong Kong, Other at Mandarin Oriental, Hong Kong, responded to this reviewResponded 10 January 2022

Dear angelelena19,

Thank you very much for visiting Mandarin Oriental, Hong Kong for taking the time to share your generous compliments on TripAdvisor. We are thrilled to read that you had an overall enjoyable experience with us, appreciated the dining experience and our service. We greatly appreciate your kind patronage. My colleagues and I look forward to the immense pleasure of welcoming you back to Mandarin Oriental, Hong Kong in the not too distant future.

Best regards,

Michael Groll
Hotel Manager
Mandarin Oriental, Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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