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Reviewed 29 April 2018

Spent 3 nights, rooms were good size and very well maintained, all the staff were very friendly and could not help enough. The young men on the Concierge Desk were great and will always remember your name.

Room Tip: Not all rooms come with bath tub, shower only.
  • Stayed: April 2018, travelled with friends
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Review collected in partnership with Marco Polo Hotels
Thank keithgframe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dalip S, General Manager at Prince Hotel (Marco Polo Hotels), responded to this reviewResponded 30 April 2018

Dear keithgframe

Thank you very much for taking your time to review us on TripAdvisor.

We are delighted to know that you enjoyed your stay. We strongly believe that our associates are our greatest asset, and we are indeed proud of them. We will be more than happy to share your kind comments with the Concierge team as we are sure they will be most appreciative of your compliments.

We appreciate your invaluable feedback. As a hotel operator, we are very serious about the voice of every customer. A great deal of effort is put into establishing effective action steps for constant improvement.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Prince Hotel soon.

Yours sincerely

Dalip Singh
General Manager
Marco Polo Hotels – Hong Kong  

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2018

Upon arrival at the hotel, we were thrilled that we had been upgraded to a suite! The next morning, they surprised my husband with a birthday cake and balloons. When we got back to our room that night, there was another surprise for us. It's the personal touch that would make you want to go back. Thanks, Prince!

Service at the hotel was excellent! Our booking included a free gift and a whole blueberry cheesecake that you could claim anytime at the lobby or at the restaurant on the third floor. If you opt to have breakfast outside of the hotel, there are numerous breakfast places nearby -- at China Hong Kong City Mall (to your left if you're facing the Apple Store on Canton Rd), at Harbour City, or at Silvercord Mall (right across Gateway Hotel/with a connecting bridgeway on the second floor of Gateway Arcade). The nearest MTR station is Tsim Sha Tsui (exit A1) which is just a short walk from the hotel.

Room Tip: The room comes with free use of a smartphone with unlimited data. Just turn on the phone's hotspot then connect your devices. Such a great freebie!
  • Stayed: April 2018, travelled with family
    • Value
    • Location
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Review collected in partnership with Marco Polo Hotels
Thank TangoAlphaNovember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dalip S, General Manager at Prince Hotel (Marco Polo Hotels), responded to this reviewResponded 30 April 2018

Dear TangoAlphaNovember,

Thank you very much for taking your time to review us on TripAdvisor.

We are delighted to know that you enjoyed your stay and our guests care to recognize us for a job well done. It will sure give us the greatest pleasure to share your comments with the team as we are sure they will be most appreciative of your compliments.

It is indeed a pleasure to read about the satisfaction of our customers. Please rest assured that Prince Hotel will always remain your “home away from home” and that we will continue to strive to make you as comfortable as possible whenever you are here.

We look forward to welcoming you back to the Prince Hotel soon.

Yours sincerely,

Dalip Singh
General Manager
Marco Polo Hotels – Hong Kong 

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2018

Stayed here for 4 days since the Marco Polo hotels are our usual choice when staying in Hong Kong.

Location of the hotel is good, with Harbour City complex right below(hotel elevator has mall access), Macau Ferry terminal right beside the building, MTR is a few minutes away, and Airport Express bus shuttle stops in front of the hotel. Taxi stop is right out of the hotel door.

We arrived through the Airport Express shuttle and we were assisted with our baggage right away. We arrived earlier than check in time so we left our baggage. When we arrived, our rooms were ready and our bags were already there too.

The room was big for HK standards. We got a room for 3 with an extra bed provided. The room was comfortable for our family since the room had 2 double beds and a single extra bed.

The Handy phone was a convenient plus since it has free calls to select countries and it can serve as everyone's internet hotspot.

During our stay, the hotel was under renovation but we never saw it as a problem.

  • Stayed: June 2017, travelled with family
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Thank chikkipiffle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dalip S, General Manager at Prince Hotel (Marco Polo Hotels), responded to this reviewResponded 25 April 2018

Dear chikkipiffle

Thank you very much for taking your time to review us on TripAdvisor enabling me to gain your opinion regarding our facilities and service.

We are delighted to know that you enjoyed your stay and our guests care can recognize for a job well done. It will sure give us the greatest pleasure to share your nice comments with the team.

We are pleased to clarify that our Hotel did not carry out any renovation works. However, revanish works might be carried out as part of our ongoing commitment to offer our valued guests the best quality of service and facilities. We sincerely apologize for any inconvenience caused.

We appreciate your invaluable feedback. As a hotel operator, we are very serious about the voice of every customer. A great deal of effort is put into establishing effective action steps for constant improvement.

We look forward to the pleasure of welcoming you back to the Prince Hotel soon.

Yours sincerely

Dalip Singh
General Manager
Marco Polo Hotels – Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2018

Located in the busiest shopping location in Hong Kong. Easy to shop, to reach MTR station. Basically you can go anywhere in Hong Kong from here. And the best part is there is a shuttle bus that connects you with the Airport Express Station, free of charge. The room is quite spacious for Hong Kong. The cleanliness is superb. Breakfast are good.

  • Stayed: April 2018, travelled with family
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Review collected in partnership with Marco Polo Hotels
Thank DrTjokro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dalip S, General Manager at Prince Hotel (Marco Polo Hotels), responded to this reviewResponded 18 April 2018

Dear DrTjokro,

Thank you very much for taking your time to review us on TripAdvisor enabling me to gain your opinion regarding our facilities and service.

We are delighted to know that you enjoyed your stay. Prince Hotel is indeed very well located for many of Hong Kong’s finest shops and sightseeing points and we are glad that you like the hotel.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Prince Hotel soon.

Yours sincerely,

Dalip Singh
General Manager
Marco Polo Hotels – Hong Kong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2018

My wife and I used different credit cards for checking in and out; there was a mix-up and her card was charged for one night extra because of this. We checked out and were back in Manila when we saw the mix-up. They immediately rectified the error and kept in touch with us regarding updates. A+++++ for the exemplary service. Great accommodations (room was spacious, and location of hotel was just fantastic). Will definitely stay here again and highly recommend them.

  • Stayed: March 2018, travelled with family
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Review collected in partnership with Marco Polo Hotels
Thank mrmjimenez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dalip S, General Manager at Prince Hotel (Marco Polo Hotels), responded to this reviewResponded 9 April 2018

Dear mrmjimenez,

Thank you very much for taking your time to review us on TripAdvisor. Your comments are indeed valuable, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We apologise for any inconvenience caused about the credit card issue. However, we are pleased to know that our team has rectified the error to your satisfaction. Please rest assured that this has been a topic of discussion with the team to prevent recurrence. We thank you for your comments as they are indeed beneficial in supporting our improvement efforts.

We appreciate your invaluable feedback. As a hotel operator, we are very serious about the voice of every customer. A great deal of effort is put into establishing effective action steps for constant improvement.

We look forward to the pleasure of welcoming you back to the Prince Hotel soon.

Yours sincerely

Dalip Singh
Hotel Manager
Marco Polo Hotels – Hong Kong 

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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