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Marco Polo Hongkong Hotel
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Reviews (3,010)
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1,455
1,058
325
111
61
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1,455
1,058
325
111
61
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Reviewed 11 June 2016

The Marco Polo Hong Kong Hotel is first class. The rooms are very spacious and clean. The hotel staff are friendly and eager to help on every occasion. The location is fantastic as are the views from the Harbour View Rooms. The facilities are excellent. We had breakfast every morning during out six night stay and the Buffet was very extensive and of very high quality.

  • Stayed: June 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank dorothymargaret2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMOng, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 13 June 2016

Dear dorothymargaret2016,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

James M. Ong
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2016

I've been here 3 years in a row, theres 3 parts to the hotel marco polo hk. marco polo and marcopolo hongkong. the good part of the hotel is great! love it~ the staff are nice. close to the central shopping centre. I'm a deep sleeper so i can't answer the noisy question . but great place 8/10

Room Tip: ask for the closer rooms to the shopping centre. they are actually quieter
  • Stayed: March 2016, travelled solo
    • Location
    • Rooms
    • Service
Thank Florence 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMOng, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 13 June 2016

Dear Florence 1,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

James M. Ong
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2016

We stayed here for three nights after our cruise in March. The hotel is very convenient to the cruise ship terminal which made it easy for transport. It's in a good shopping district with trains not too far away. Also close to the ferry terminal to Macau. The room was large, well appointed and clean. Nice bathroom, comfortable bed. Our room didn't have a view but I guess you get what you pay for.

  • Stayed: March 2016, travelled as a couple
    • Location
    • Rooms
    • Service
Thank scorpio1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMOng, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 13 June 2016

Dear scorpio1955,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

James M. Ong
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2016

I stayed here for 3 nights and thoroughly enjoyed the experience. The staff were really helpful, room was amazing, great views of the City skyline. The location of the hotel is the best feature. It is very close to the harbour and all the shops. A 7-11 store is just around the corner which made buying the beer and wine very easy and cheap.

Room Tip: Try and ask for a room with a harbour view. At night the sights are great.
  • Stayed: May 2016, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank Neville P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMOng, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 10 June 2016

Dear Neville P,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

Your comments are indeed valuable to us, as they help us in our committed effort to exceed guest expectations and create value at every encounter.

We are delighted that we had the opportunity to be at your service and we look forward to welcoming you back at the Marco Polo Hongkong Hotel.

With warm regards from the world’s most dramatic waterfront,

James M. Ong
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2016

Was placed at the old wing of the hotel, room was old and outdated. Check in experience was poor, requested for double bed and was not available, as we are only staying for 1 night, was told to wait if we wanted a double bed, hence we decided to just take what is available as time is limited.
Booked directly from the hotel website and not any other booking site. Didn't expect such outcome.

  • Stayed: June 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Marco Polo Hotels
Thank w3nEy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JMOng, General Manager at Marco Polo Hongkong Hotel, responded to this reviewResponded 10 June 2016

Dear w3nEy,

Greetings from the Marco Polo Hongkong Hotel.

Thank you for taking the time to share your experience with us during your recent stay.

We sincerely apologize for not being able to assign you to a room that was more to your preference during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times.

Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future.

With warm regards from the world’s most dramatic waterfront,

James M. Ong
General Manager
Marco Polo Hotels - Hong Kong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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