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LTPTRAVEL
Asia

HOLIDAY INN GOLDEN MILE IS GOLDEN

5.0 of 5 bubblesReviewed 3 weeks ago
I have stayed at this hotel forever 25 years now. They periodically upgrade rooms and the facilities so it is always in very good condition.

The staff is their secret weapon - helpful, kind, professional and always with a smile. Their concierge helped me last year as I picked up a large shipment of computers at a shop in Hong Kong - they organized a van, did the unloading and so much more. They made a challenge on a rainy day easy.

A great and consistent property in every respect.
Date of stay: January 2025
Trip type: Travelled on business
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Souza, Owner at Holiday Inn Golden Mile Hong Kong, an IHG hotel, responded to this review
Responded 3 weeks ago
Thank you for your wonderful feedback regarding your extended stay at our hotel. We are thrilled to hear about your positive experiences over the past 25 years. We are also grateful for your kind words about our dedicated staff. Providing exceptional service with a smile is at the core of what we do, and we are delighted that our team's professionalism and helpfulness have left a lasting impression on you. Moreover, we are honored to have been a part of your journey for the past 25 years and look forward to many more years of serving you with excellence. We can't wait to welcome you back to our hotel for more memorable stays in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (3,922)
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1,439
1,706
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Traveller rating
1,439
1,706
512
159
107
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9 - 14 of 3,923 reviews
Reviewed 3 weeks ago via mobile

Quick review for a short stay between work events.
The hotel is nice, check in was quick and rooms well equipped.

Amazing welcoming staff in the executive lounge.
Aimma and Michelle were so dedicated to our comfort and satisfaction. Very kind and happy.
They made sure we were not missing anything.
We had a great time

Date of stay: January 2025
Trip type: Travelled on business
Thank benodile
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Souza, Owner at Holiday Inn Golden Mile Hong Kong, an IHG hotel, responded to this reviewResponded 3 weeks ago

Thank you for your wonderful feedback. We are pleased to hear that you found the hotel nice, with a quick check-in process and well-equipped rooms. It's wonderful to know that you had an amazing experience with the welcoming staff in the executive lounge. Aimma and Michelle were dedicated to ensuring your comfort and satisfaction throughout your stay. They went above and beyond to make sure you had everything you needed. We hope to welcome you back for another enjoyable stay in the future.

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Reviewed 3 weeks ago

All things were perfect, location wise and all service given by staff, it is a pleasure stay in this hotel.

Hotel location near to MTR, if you bring a huge luggage better to take exit N4 (K11 Art) and take lift, while hotel just cross the exit mall.

Date of stay: January 2025
Trip type: Travelled with family
Thank novfanh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Souza, Owner at Holiday Inn Golden Mile Hong Kong, an IHG hotel, responded to this reviewResponded 3 weeks ago

Thank you for your positive feedback. We are delighted that you found our hotel to be a good value and everything was perfect, from the location to the service provided by our staff. Our hotel's proximity to the MTR is indeed convenient, especially for guests with large luggage. Taking exit N4 (K11 Art Mall) and using the lift is a great tip for easier access, as the hotel is just across from the mall exit. Thank you for choosing to stay with us and we look forward to welcoming you back for another enjoyable stay.

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Reviewed 3 weeks ago

The service attitude of the hotel staff is very good. I appreciate Eva at the counter for providing flexible communication content and patiently explained our questions.

The room is spacious enough for four adults.
The room was neat and clean.
The location is convenient.

Date of stay: January 2025
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sherpa08766322345
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Souza, Owner at Holiday Inn Golden Mile Hong Kong, an IHG hotel, responded to this reviewResponded 3 weeks ago

Thank you for your positive feedback. We are delighted to hear about your positive stay experience, and you found the service attitude of our staff to be very good. We appreciate Eva at the front desk for her flexible communication and patient explanations to address your queries. It's great to hear that the room was spacious enough for four adults and that it was neat and clean. Thank you once again for choosing to stay with us and we look forward to welcoming you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Rooms were a bit small but otherwise comfortable will be staying at holiday inn Golden Mile Nathan Road again
Central location to all major attractions
Easy walk to temple street market and all train stations
Kindly look for alki for any assistance
In the lobby

Date of stay: January 2025
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rajiv Roopnath M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Souza, Owner at Holiday Inn Golden Mile Hong Kong, an IHG hotel, responded to this reviewResponded 3 weeks ago

Thank you for your feedback! It sounds like Sukie provided excellent service during your check-in. We are glad to hear that despite the slightly small rooms, you found them comfortable. We're delighted to know that you plan to stay at the Holiday Inn Golden Mile again.

The central location of the hotel near major attractions and the easy access to Temple Street Market and train stations seem to have enhanced your stay. We appreciate your review and look forward to welcoming you back soon!
Warmest regards

Carlos Souza
General Manager

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Reviewed 4 weeks ago

Sweet gesture at it's finest.
They gave my son a little surprise on his birthday. Very nice customer service and they have the international hotel standard, they speak english well. Willing to help.
Clean and big room too. I will surely recommend to my family and friends.

Date of stay: January 2025
Trip type: Travelled with family
Thank nerissa g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carlos Souza, Owner at Holiday Inn Golden Mile Hong Kong, an IHG hotel, responded to this reviewResponded 4 weeks ago

Thank you for sharing your experience with us on your recent stay at our hotel. We are thrilled to hear that we were able to make your son's birthday special with our little surprise. Providing excellent customer service and creating memorable moments for our guests is always our top priority. We are also glad that you found our customer service to be very nice, and we strive to maintain international hotel standards to ensure the best experience for all our guests. It's wonderful to know that you enjoyed the clean and spacious room during your stay. Your recommendation to your family and friends means a lot to us, and we truly appreciate your kind words. Thank you for choosing our hotel for this special occasion. We look forward to welcoming you, your family, and friends back in the future for more memorable stays.

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